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Urgent Help Needed: SpectraIP Server Suspended Without Notice
Hi everyone,
I’m a long-time user of @spectraip but I’m currently facing an ongoing issue with them. My server was suddenly taken down without any prior notice or email notification from their team. I had clearly informed them that I did not wish to cancel my server and needed it to remain active. If I were going to cancel, I would have notified them in advance.
What’s worse, I’ve been reaching out via support tickets for help, but I’m only receiving one response every 24 hours, and the responses I’ve received so far have not been helpful or relevant to the issue at hand. My main concern is that I have a lot of important data on the server and have been unable to access it since yesterday.
Has anyone else dealt with similar issues with SpectraIP? How did you manage to get your server restored or resolve the situation? I’m really frustrated with the lack of communication and support, and any advice or insight would be greatly appreciated.
Thanks in advance for your help!
Comments
Sure, please let us know when we can take the old server offline.
Met vriendelijke groet / Best regards,
Lucas Wouters
SpectraIP B.V.
what?
Restore from backups and move to another provider. If you didn't make backups, this is a lesson to back up anything important from now on.
Some providers get trigger happy if you ever mention cancellation. Same for hostwinds (avoid this hosting company at all costs).
Story time?
spectraip and privatelayer, both are too slow to repsond to tickets.
but I've never heard spectraip suspending unless its billing or some huge nasty stuff stored on it.
We told you to let us know when the old server can be taken offline - we gave you two servers free of charge to migrate your data - with a due date of one month.
We informed you about this.
Sure, please let us know when we can take the old server offline.