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[Warning / Review] SoftshellWeb - Sudden SPAM suspension with ZERO support for 3+ days - Absolute ru
mamboyun123
Member
Hello everyone,
I just want to share my extremely frustrating and unacceptable experience with SoftshellWeb. I purchased a Ryzen - Two / Ryzen & Gold VPS on February 27th, 2026. Everything was working fine until April 27th, when they suddenly suspended my VPS without any prior warning, any evidence, or any proper explanation.
The only reason displayed is simply "SPAM". No logs, no details, nothing at all.
Since the suspension I have opened multiple urgent tickets:
- #102744 - Urgent: Immediate Unsuspension Request - SPAM Suspension (April 27, 14:47)
- #183814 - Follow-up: Urgent Unsuspension Request (April 27, 15:09)
- #633226 - PLEASE Urgent REPLY!!!!!!!!!!!!!!!! (April 30, 12:40)
Today is already April 30th — more than 3 full days have passed — and there has been ZERO reply from support. Not a single word.
I cannot log in, I cannot perform any operations, and most importantly, I cannot backup my data. The panel clearly says: "This VPS is suspended. You cannot perform any operations for the VPS!"
At this point I don't even want to continue using their service anymore. I just want to get my data out and cancel. That's all. But they are completely ignoring me.
This level of "support" is absolute rubbish. You pay for a service, they suspend it without any proof, then ghost you for days while your data is locked away. It's not just bad support — it's completely unprofessional and disrespectful to paying customers.
I have seen other users on LET complaining about the exact same issue: sudden spam/abuse suspensions with no explanation and tickets that go unanswered for days. This seems to be a pattern, not a one-off mistake.
@SoftShellWeb — if you're reading this, respond immediately and give me a way to backup/export my data before anything is deleted. I have attached screenshots of the suspension notice, account details, ticket list, and service status.
To everyone considering SoftshellWeb: think twice. For $6.95/month you might get cheap specs, but when something goes wrong you get treated like this. Not worth it at all.
I will also be leaving a detailed negative review on Trustpilot to warn other potential customers.
Has anyone else experienced this exact situation recently with their Ryzen plans?
I just want my data back.
https://ibb.co/8gnS730p
https://ibb.co/1fZgL5KX
https://ibb.co/jkb35H8c
Comments
What's the point in creating 2 tickets within 20m?
Nonetheless this is pretty bad, just suspending a service without any notifications before and after.
Let's be honest though, it hasn't been 3 FULL days has it?
Welcome to LowEndSupport, your waiting time has been doubled!
Thank you for using our services.
Absolute cinema
Spammer is lashing out. Another day, another spammer.
Oh OP is a Turkish fellow
We understand that service suspensions are frustrating. However, this service was automatically suspended because its assigned IP address was actively blacklisted by both Spamhaus and Abusix for generating outgoing spam.
At SoftShellWeb, active spam listings require immediate action to protect the broader network and ensure the reputation of our other clients is not negatively impacted.
We apologize for the wait time in support; please note that opening multiple tickets for the same issue can sometimes delay processing. We have now responded to your ticket. Please reply there with an explanation of the spam origin so we can review the case and discuss temporary access for data retrieval.
Whats a ru?
If I understand the OP correctly he did not get notified. I think you should add an email notification or automatic ticket creation to your automation, even if you suspend the VM instantly.
Mambo Yun 123
Thank you for the suggestion. To clarify, our system automatically emails a notification the exact moment a service is suspended. It is possible this message was routed to the user's spam folder.
While we do issue warnings for standard abuse complaints, an active Spamhaus listing is a serious offense. It requires an immediate halt of service to protect our network and ensure the reputation of our other clients is not negatively impacted.
10/10. Inspiring. Would not understand again.