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Hetrix free tier problems?
Recently I observed interesting behavior with hetrixtools monitoring. I'am on a free package. 2 of my servers was reported as DOWN for exactly 51 minutes. 1 at April 25 and other on 28th day. Those servers was perfectly fine and reachable from ping locations where hetrix also has its probes.
A false positives. For monitoring tool, 2 separate incidents within 3 days is a lot.
Does anyone experienced similar behavior?
Comments
Pings and pongs are always suceptible to false positives
You can always check the detailed ping report. Its possible hetrix ips could be blacklisted by the provider.
I use their agent for data, not just pings.
I had faced similar situation but on other date and because of this i use other tools too
No idea why Free Tier would be different than Paid tier here.
Are you really really sure it wasn't just down from some places and up from other?
Yes, HT will report offline even if it gets data from agent, but it's not reachable from {X} number of configured probes - which you can change in settings. You really want to get notified that things are broken when (for example) half of the world can't reach your server because some provider fucked up BGP yet agent still can post data because route to Cloudflare is working...
Show details plx
I've never had any issues
It just happens occasionally with Hetrix, routing issues.
@HBAndrei
We haven't had any such issues and the checks do not differ from free to paid accounts other than the maximum selected locations.
Diagnosing this depends on whether you're referring to heartbeat monitors or regular monitors.
I'd recommend opening a support ticket in your client area so we can have more context and a better look at this.
Cheers.