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ServaRICA migration issue, Server offline and data status unknown
Hi everyone, hoping to get some visibility on an important support ticket with ServaRICA that has stalled out.
On Wednesday, I selected an upgrade option to increase my vCPU from 6 to 8. Shortly after, support reached out saying my VPS needed to be recreated on a new node due to resource limits. I explicitly asked if my existing data could be migrated rather than wiped, and was told they would "coordinate with our team regarding the migration process."
Since then, the server has been completely inaccessible
The old node has disappeared from my panel and it's offline
The new node shows up in the panel but can't be connected to. Can't ssh or even ping it.
The web VNC console opens a login prompt but it does not accept my password.
Support acknowledged that it is a network issue on their end, but the ticket was basically parked over 24 hours ago with a "please give us some time" message and no updates since.
I have been completely locked out for almost two days. Support hasn't fixed the network so I can ssh in and more importantly, nobody has confirmed if my data was actually migrated or if a fresh OS was accidentally installed.
Can an admin please take a look at Ticket #886618, fix the network routing, and confirm the status of the virtual disk?
Comments
Most important q here
Yeah I have some older backups of the most important files, but I don't have a snapshot from right before this happened. (The provider doesn't provide a working backup feature)
Especially, I am in the middle of migrating my mail, databases, and all projects right now. So if I have to fall back on those older backups, I am going to lose days of important configs and recent data. That's why I'd asked support if my disk would be migrated
I guess fresh backup could have been taken before asking to upgrade...but well...
to clarify: I simply paid for a standard in-place resource increase (adding more vCPUs, RAM, etc. ). It was not supposed to be a migration in the first place. Support did the node move after the fact because their current node was full, and then botched the transfer and locked me out.
in fact I even asked support to hold off on the migration and confirm that the data would be safe, but didn't get a straight reply before the issues occurred. In other words I wasn't alerted when the migration started so I likely couldn't have had the time to backup anyways.
This is not good from 2 ends
I feel you but at this point its thoughts and prayers
Given the price point and the “dedicated vcores” promise... their hypervisors being full is kind of expected. The fact they’re willing to move your vps to give you more resources is actually a good sign
This is the downside of that model: if nodes are full, upgrades mean migrations. And if that process is not fully automated and safe, they really should not be doing it, too much risk of ending up exactly where you are now.
Hope your data is still there, but yeah… ALWAYS MAKE BACKUPS.
And for readers, Servarica is great at that price point. And i tested many
Update: Support responded half an hour ago - the server has been migrated, will test it out. My data seems intact.
I am so sorry for the late reply
I just checked with the team and they told me it was resolved
Really sorry for the experience
The issue was related to mac access list which prevented the VPS from accessing the net and it took one of senior admins to understand and resolve it
I am glad it worked and will do our best to be much faster in the future
EDIT: Fuck you Markdown & Vanilla.
https://i.imgur.com/PKcoK7G.png
other provider blaming op for no backups, lol. this is fully on provider.
99% providers clearly state in TOS that it is the customers responsibility to ensure they keep their own up to date backups. That is standard
@xHosts The problem is not backups, it’s that support left the customer locked out and gave no meaningful update until the forum post got attention. That’s a provider failure.