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And his selective attention to some customers (dedicated servers) vs. others (shared hosting and VPS) is worthy of scrutiny. Yes, VPS and shared hosting are cheaper and spending less money on the company. But they are still paying customers. If a VPS user is not causing problems, why should they receive lesser support?
While I completely agree and feel the pain, my point was a bit different. I guess the best that LET can do is to take the Provider tag away and maybe ban the provider. Nobody is going to do a scrutiny. Affected customers may try to attract attention to this but ultimately this just a waste of time...unless a customer has got plenty of time and nothing to do....which seems like a popular case looking at some people here
Yes, yes I do not deprive you of your rights. However, shit happens. Even old providers turn into summer hosts, we just need to swallow it and carry on.
Both my VPSes @ HostSlick were unavailable for mentioned reasons.
I did reinstall first and salvaged 99% of data from big disk. On the other VPS I had some data on root disk so I can't afford "reinstall VPS". Rescue mode doesn't work, boot from ISO doesn't work, ticket opened for 1.5 month with no success and no reply for 2 weeks.
How did you rescue your VPS data? Mine is also on there. Now they're asking me to reinstall the system, but reinstalling the system will delete the data. Headache, my data!
The important data I rescued from backup.
Finally, after the control panel went down, my VPS crashed as well. Moreover, it appears that within my IP range, only the gateway remains online.
All my servers with them are down, also...
Yeah all my servers are also down. @lowendlurker maybe you have any better luck?
chargeback now
Glad I didn’t renew any of my services with them
VPS or dedi?
VPS. I have two storage servers with them. One of them came back ~30 minutes ago, the other one is still down.
Down for me too, can't even get the panel to load either
It was never going anywhere else...., awful guy, awful service.
down here also, 2 vps. It seemed i could still login from vnc, but after a reboot everything is down
https://cloud.hostslick.com/ is loading though
The datacenter had a power outage today and one of the UPS failed.
So it seems he was affected by this too.
any source?
I can confirm
Ok but can you give me $3/yr ipv4 1c2g
APC somehow won the market position of a well-trusted scam UPS brand, it is in the known that they overcharge the batteries to cause premature failure and require buying original replacements at 2x their market price, but for whatever reason everybody trusts the brand as the best in the world. Good chance it's an APC that caused the HostSlick failure / data loss given how popular the brand is.
I have a made-in-italy UPS that is 20yo, designed for 220V AC as it was the standard 20 years ago. Currently running and logging suppressed power failures, it bridged over two power cuts right this week. Its manufacturer went out of business I imagine because they weren't selling scam replacements for batteries prematurely ruined by a scammy electrical design.
Hey scam APC come and sue me 👋
anyone else's VPS not working on @HostSlick
Dear Valued Customers,
We would like to inform you about a power outage that occurred today.
At approximately 09:45 CET, our network experienced an unexpected outage, and our core routing infrastructure became unreachable. After immediate investigation, it was identified that a short power outage affected all of our racks. Unfortunately, the UPS systems did not take over as expected.
According to our monitoring, the power interruption lasted only a few minutes. However, the sudden outage caused several systems not to recover automatically. In particular, some switches remained offline/failed, and certain blade systems required manual intervention.
With the assistance of the data center’s remote hands team, we were able to restore all dedicated servers and the majority of infrastructure services within a few hours. At this time, a small number of VPS nodes still require filesystem checks (fsck), and our team is actively working to bring these systems back online as quickly as possible.
Due to the high volume of support requests related to this incident, response times may be delayed. Once issues related to this outage are resolved, tickets may be closed without individual follow-up.
If you don't get an email does that mean you're not valued?
Well, you can blame APC/Schneider in all kind of ways, but if one UPS fails it should (in my opinion) never be that your core infrastructure is suffering, because then it's a clear SPOF. And in core stuff, you don't want SPOFs when you're doing things on a professional level.
Even pretty cheap MikroTik's can easily have double power supply, so take 2 feeds and you have eliminated that SPOF. And since power (and network) are both on the top of things that can go wrong, you may even decide to use an ATS - introducing a different SPOF, but you're more in control and from my experience they fail less often as a UPS or power supply.
Same goes for servers: even my home server has redundant power supply.
So you can put shame on APC (don't know what brand(s) they use in Eygelshoven), but eliminating SPOFs is something the customer and/or datacenter should take care of. Especially when you're in Eygelshoven, which has a history of outages.
Yes. I got the e-mail and I'm not even a customer any more.
Also their DirectAdmin hosting is not working properly. Three weeks ago I opened a ticket without answer up to last Monday ("we are going to scale it up to technical deparment"). Yesterday the ticket was closed and today it was deleted after I asked about it and not get any answer, and of course, the panel it's not working yet.
Surprisingly the hosting still working because my website is avaiable.
I'd like to do a database backup, but it's not possible directly without to install PMA or so..
I think these machines run on EATX power supplies no? They wouldn't have redundant PSUs, or do redundant EATX exist? I checked on Ebay but couldn't find anything, would be cool to grab one.
Classic. Anyway, for what it's worth mine is back up now.
Mine still down
Available in the control panel, but unable to start