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deleted post
amaterfisheater
Member
I decide to de-escalate
Comments
greencloud is always right.
Post the whole thread with clickable screenshot links.
Where is proof ? Like screen shot?
I've had the same issue before. It was probably some kind of process outside the VM (updating or monitoring probably) using the CPU, not showing in htop but evident in the panel. Fixed itself after some time and reboots.
His response was a bit "too direct" though, if this was really the first message sent from his side and not the last message of a long conversation.
Have you ruled out absolutely all possibilities that it's on your end? Have you at least rebooted your machine to rule out a hung process? I don't know what messages have been traded back and forth, but I would expect them to provide at least some things for you to take a look at. Are you someone who creates a million support tickets and is generally a problem and you're on a rock bottom priced service? This provider was just voted #1 on the forum, so consider if you're the problem here. I'm not a customer, so these are just some thoughts.
We love when you post one random screenshot out of context and call it Context.
:-D
Possible plot twist: Your VPS is hacked, binaries were changed, you are seeing fake results aka 0 load and hidden processes crypto mining
I have had similar situation with a different provider but ticket helped. Never had any issues with GC, all tickets were quick and tone was professional. Waiting for full screenshots which may shed some light.
deleting posts is against the rules.
would be best to attach screenshots of the complete ticket correspondence.
GreenCloud’s CPU policy is the strictest I have ever encountered—yet there is nothing wrong with it. Users know exactly what they need, and GreenCloud knows exactly what it can provide.
Furthermore, GreenCloud has long offered the community substantial, super-discounted deals—and it all boils down to price... Fair enough.
Deleted
Screenshot from the deleted post:
https://prnt.sc/6fXYDEHJln_1
"deescalated"
post deleted after seeing who won provider poll of the year
all showing 0.0 load. Instead of checking further, the support guy just repeated that “the panel shows 100% CPU usage” and closed the ticket. He didn’t even bother to investigate or escalate. Honestly, I find this behavior rude and unprofessional. If the panel contradicts the actual system metrics, shouldn’t support at least look into it? Am I wrong for feeling this way?