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Hi SoftShellWeb
Urging the SoftShellWeb team to respond to the server offline issue, I have been waiting for 2-3 days since discovering it. During this period, I have contacted your team, but I am unable to know the progress of the handling. After careful consideration, I have decided to publicly urge here. I hope you can understand my feelings.
Comments
2–3 days downtime with zero updates is wild at that point it’s not “handling,” it’s just bad support. Hope you’ve got backups and a fallback host ready.
Welcome to LowEndSupport. Your wait time has been doubled.
Hello everyone,
Just to provide an update on this situation: The node itself is currently functioning without any issues. However, it appears there is an ongoing network issue on the datacenter's end.
We are actively working to resolve this with the datacenter and are currently waiting for their team to update us on the status of the network.
We apologize for the inconvenience and the extended downtime. We will share more information as soon as we have an update from them. Thank you for your patience.
How long do we have to wait? How to compensate after repair? Or contact your upstream supplier, how is the progress?
I did not have a backup and am mentally prepared for a refund. I am referring to the refund being returned to the payment account, not the server account.
@SoftShellWeb
For VPS migration, Ticket #506578
Did no one handle the tickets? After all, the products have been offline for several days
We apologize for the delay and the frustration the extended downtime has caused. Please be assured that our team is actively working through the queue and addressing each ticket individually to ensure everything is handled correctly. We will review and respond to Ticket #506578 as soon as possible.
We appreciate your continued patience while we work through this process.
maybe I misunderstood you right away okay