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BunnyCDN has been silently losing our production files for 15 months, do not trust them for storage

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Comments

  • emghemgh Member, Megathread Squad
    edited April 9

    I have a question

    Why do you deal with this for a year instead of just switching

    How do you have the capacity to chase them for a year but not to switch to another S3 solution

    I tried Bunny once and went back to Cloudflare right away

  • ObelousObelous Member
    edited April 9

    @MennoGamed said: It doesn’t seem like this is a general issue, and that this is on OP

    How is this on OP? It's an issue with Bunny, and I have seen at least 1 other person mention having the same issue. edit: one, two

    @MennoGamed said: Also, only complaining after 15 months? Sorry, but then it should have been reported earlier.

    He didn't wait 15 months to report it. It's been 15 months since he reported it, and it hasn't been resolved.

    @MennoGamed said: I personally also use Bunny’s Storage, with replication enabled on both tiers, and I’ve had absolutely no issues at all.

  • jcn50jcn50 Member

    @MennoGamed said: I personally also use Bunny’s Storage, with replication enabled on both tiers, and I’ve had absolutely no issues at all.

    How many extra replications region(s) are you using? (not counting your primary/main one)

  • zedzed Member

    @Levi said:
    Please post this to hackernews at ycombinator. There folks considering bunny as alternative to cf (laughable).

    i assume this is the op https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_has_been_silently_losing_our_production/
    and it's been linked at yc https://news.ycombinator.com/item?id=47710845

    Thanked by 4JasonM mandala xms zGato
  • JasonMJasonM Member

    I’ve used bunny for a few years … happily. I wonder if this is a bug due to some meta data of the files like the names or something. Very weird. Good thing you had metrics to catch it

  • To answer some of the questions in the thread:
    1. How many files were lost - it's hard to say exactly, but we're talking ~hundreds out of ~10 million.
    2. We are using Bunny Storage and the CDN. Storage is in the Standard tier with 2 replicas. I'm not aware of any public S3-compatible service available yet (it's in preview AFAIK).
    3. Why we dealt with this over a year without switching - a combination of fallbacks working and lack of resources to move.
    4. This is a general issue even if Bunny is trying to market this as an 'edge case' - more people have reported similar issues over Reddit. Additionally, the 'general' issue here is Bunny's inability to work this out over >1yr.

    Thanked by 2jcn50 WyvernCo
  • jcn50jcn50 Member
    edited April 10

    @eran1243 said: Storage is in the Standard tier with 2 replicas.

    With 2 replicas you should probably face no losses of data... You should have been more aggressive in your ticket and ask them why the replicas did not auto sync to each other (including to your primary/main one), and you should quote their documentation here: https://docs.bunny.net/storage/durability#multi-region-redundancy

    Quote:

    • If data is lost in one datacenter, it is automatically re-streamed from another region
    • Automatic failover ensures continuous availability

    That's concerning!

    Thanked by 2whynotlearn tentor
  • @jcn50 said:

    @eran1243 said: Storage is in the Standard tier with 2 replicas.

    With 2 replicas you should probably face no losses of data... You should have been more aggressive in your ticket and ask them why the replicas did not auto sync to each other (including to your primary/main one), and you should quote their documentation here: https://docs.bunny.net/storage/durability#multi-region-redundancy

    Quote:

    • If data is lost in one datacenter, it is automatically re-streamed from another region
    • Automatic failover ensures continuous availability

    That's concerning!

    Oh believe me, I tried everything with their support team. Like talking to a wall.

    Thanked by 1jcn50
  • jcn50jcn50 Member

    @eran1243 said: Oh believe me, I tried everything with their support team. Like talking to a wall.

    Where did you migrate to?

  • @jcn50 said:

    @eran1243 said: Oh believe me, I tried everything with their support team. Like talking to a wall.

    Where did you migrate to?

    R2 + imgproxy + CF as CDN

  • webontopwebontop Member
    edited April 10

    BunnyCDN i used over 2years now! But for their speed not as storage. I'm serious about backing up, so as serious backup storage, I even used 2 layers of WASABI and an Own multiple NAS at the co-locate DC. Safe for 2 Years and continue.

    Yes! I do store at BunnyCDN but only my own files of the website and as hot storage I use R2, and before that was E2.

    You should have copy as backups somewhere.

  • WebProjectWebProject Veteran, 🚩 Host Rep Tag Suspended

    Using them from beginning of their project, never had any issues with BunnyCDN + any important projects / files always backups in several places and encrypted.

  • How good is Bunny for only DNS hosting? How well does it scale as one's web site grows? Do they have a DNS upgrade path or is that even necessary?

  • @eran1243 said:
    On Jan 13th, 2025, we noticed strange 404 errors in our backend logs, originating from Bunny Storage. We investigated and found that files which were uploaded successfully to Bunny via their API simply vanished, with no deletion from our side, and no recorded write operation of any kind in Bunny's own logs.

    Bunny's own support confirmed it the next day (January 14th, 2025) saying: files were found in the replication region but not in the main region.

    Timeline
    Jan 13, 2025 - Ticket opened after dozens of missing files.

    >

    Bunny acknowledged this issue over a year ago. The files are recorded as sent to storage, are briefly available, and vanish into thin air hours later, with no recorded deletion or any other write operation on these files.

    The infuriating part is there's nobody to speak with, we just get the same answers from Support with zero escalation options. Do not use Bunny Storage for anything you actually care about.

    Happy to answer questions.

    Are these for a pull zone or stream or for plain storage.. what did you move to?

  • Any pure storage without versioning is not worth the salt..

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