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Is CraneMail Down?

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Comments

  • defaultdefault Veteran

    @zed said:
    fernando

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @zed said:
    fernando

    Are you trying to summon @Rubben ?

    Francisco

  • hyperblasthyperblast Member

    @Francisco said:

    @motafoka said: @Francisco
    Is there a feature request form/email for CraneMail?
    I would love to see something like Addy.io (or even SimpleLogin or Proxiedmail) to create and manage aliases (and track or block if needed).
    PS: Interesting to see how name contractions work from language to language. People here usually go for the gender neutral FRAN for Francisco, my mind goes to Chico as I grew up with that as most common contraction....

    >

    I don't even think Fran is a proper contraction of Francisco, it just.... happened basically. Keeko, Pancho, Chico, are supposed to be the the usuals.

    That's been requested many times, its high on the list and will work on it after domains/newbilling launch :)

    Francisco

    addy.io features in cranemail, that would be the ultimate killer app... then i could cancel my addy.io subscription ;)

  • motafokamotafoka Member

    I'm already thinking of selfhosting Addy.io using an external SMTP relay, but a similar feature on CraneMail would be perfect!

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @hyperblast said: addy.io features in cranemail, that would be the ultimate killer app... then i could cancel my addy.io subscription

    @motafoka said: I'm already thinking of selfhosting Addy.io using an external SMTP relay, but a similar feature on CraneMail would be perfect!

    So basically, the main thing is just easily create alias addresses from a browser extension? with the ability to see what aliases exist and CRUD them?

    Francisco

  • motafokamotafoka Member

    The main functionality is that.

    But there are some cool features.

    I've sent you a message with some screenshots.

  • RubbenRubben Member
    edited April 9

    @Francisco said:

    @zed said:
    fernando

    Are you trying to summon @Rubben ?

    Francisco

    this thread has been rubbened

    Thanked by 1Francisco
  • ypmLA77zcsypmLA77zcs Member

    @ypmLA77zcs said:

    So I got a very succinct reply to the ticket (22255):
    1. Our Smartermail controls the graylist
    2. The default setting is 15 minutes

    This raises another question - why would the recipient server (NameCrane SmarterMail in this case) have any say over the retry timeout of the sender? Wouldn't the sender be the one to determine when to retry?

    PS: @Francisco, I'd love if you could expose some more SmarterMail controls in the domain admin / user control panel (greylisting included)

    Hi @Francisco, I asked the following questions earlier on - could you please address them? Asking them via the ticket proved useless...

    1. How is SmarterMail enforcing a 15 minute retry? I thought the retry timer is determined by the sender. I am asking because I was usually receiving messages much quicker than that (2 - 3 minutes) before I started experimenting with the Trusted Email Addresses
    2. Does adding senders to Settings - Spam Filtering - Trusted Email Addresses completely bypasses grey-listing and make delivery more or less instant?
    3. Can the Trusted Email Addresses be aliases / forwarders, or they must be real users?
    4. Do you have an ETA for exposing the grey-listing control of SmarterMail in the user / admin panel?

    Thanks,

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @ypmLA77zcs said:

    @ypmLA77zcs said:

    So I got a very succinct reply to the ticket (22255):
    1. Our Smartermail controls the graylist
    2. The default setting is 15 minutes

    This raises another question - why would the recipient server (NameCrane SmarterMail in this case) have any say over the retry timeout of the sender? Wouldn't the sender be the one to determine when to retry?

    PS: @Francisco, I'd love if you could expose some more SmarterMail controls in the domain admin / user control panel (greylisting included)

    Hi @Francisco, I asked the following questions earlier on - could you please address them? Asking them via the ticket proved useless...

    1. How is SmarterMail enforcing a 15 minute retry? I thought the retry timer is determined by the sender. I am asking because I was usually receiving messages much quicker than that (2 - 3 minutes) before I started experimenting with the Trusted Email Addresses
    2. Does adding senders to Settings - Spam Filtering - Trusted Email Addresses completely bypasses grey-listing and make delivery more or less instant?
    3. Can the Trusted Email Addresses be aliases / forwarders, or they must be real users?
    4. Do you have an ETA for exposing the grey-listing control of SmarterMail in the user / admin panel?

    Thanks,

    1) Graylisting would be the server saying 'no, try again later' and the sending server coming back later and then delivering. If it was 100% 'sender' controlled then...whats the point? spammers would never implement it.
    2) Adding users to the trusted list should make it bypass all checks, its a whitelist.
    3) It has to be whatever the FROM is.
    4) No, you're the only one asking at the moment, generally no one wants graylisting enabled since they're happy with SE. I can look into it but I've been preoccupied with domains and the newbilling portal.

    Francisco

    Thanked by 1ypmLA77zcs
  • ypmLA77zcsypmLA77zcs Member

    @Francisco said:

    @ypmLA77zcs said:

    @ypmLA77zcs said:

    So I got a very succinct reply to the ticket (22255):
    1. Our Smartermail controls the graylist
    2. The default setting is 15 minutes

    This raises another question - why would the recipient server (NameCrane SmarterMail in this case) have any say over the retry timeout of the sender? Wouldn't the sender be the one to determine when to retry?

    PS: @Francisco, I'd love if you could expose some more SmarterMail controls in the domain admin / user control panel (greylisting included)

    Hi @Francisco, I asked the following questions earlier on - could you please address them? Asking them via the ticket proved useless...

    1. How is SmarterMail enforcing a 15 minute retry? I thought the retry timer is determined by the sender. I am asking because I was usually receiving messages much quicker than that (2 - 3 minutes) before I started experimenting with the Trusted Email Addresses
    2. Does adding senders to Settings - Spam Filtering - Trusted Email Addresses completely bypasses grey-listing and make delivery more or less instant?
    3. Can the Trusted Email Addresses be aliases / forwarders, or they must be real users?
    4. Do you have an ETA for exposing the grey-listing control of SmarterMail in the user / admin panel?

    Thanks,

    1) Graylisting would be the server saying 'no, try again later' and the sending server coming back later and then delivering. If it was 100% 'sender' controlled then...whats the point? spammers would never implement it.
    2) Adding users to the trusted list should make it bypass all checks, its a whitelist.
    3) It has to be whatever the FROM is.
    4) No, you're the only one asking at the moment, generally no one wants graylisting enabled since they're happy with SE. I can look into it but I've been preoccupied with domains and the newbilling portal.

    Francisco

    Question 1 - I didn't mean the mechanism be controlled solely by the sender, I meant the actual 15 minutes part. Are you saying SmarterMail explicitly says "retry in 15 minutes"? And the sender has to comply, ie no retry attempt earlier than that? What if sender DOES send earlier - is it rejected? This is the part I'm trying to wrap my head around, as I was getting emails much quicker that the 15 minutes you mentioned despite grey-listing was on

    Question 4 - if no one wants grey-listing enabled, why is it enabled by default in SmarterMail? I understand it is disabled by turning on SpamExperts

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @ypmLA77zcs said: Question 4 - if no one wants grey-listing enabled, why is it enabled by default in SmarterMail? I understand it is disabled by turning on SpamExperts

    1) it should be rejecting until the correct time.
    4) It shouldn't be enabled on any nodes. SE doesn't let you outright disable it, instead adding a user to the sender allow list whitelists them and it won't ever hit them again.

    Francisco

  • ypmLA77zcsypmLA77zcs Member
    edited April 9

    @Francisco said:

    @ypmLA77zcs said: Question 4 - if no one wants grey-listing enabled, why is it enabled by default in SmarterMail? I understand it is disabled by turning on SpamExperts

    1) it should be rejecting until the correct time.
    4) It shouldn't be enabled on any nodes. SE doesn't let you outright disable it, instead adding a user to the sender allow list whitelists them and it won't ever hit them again.

    Francisco

    Colour me confused now... You said "it shouldn't be enabled" followed by "... doesn't let you disable it". So which way it is - is grey-listing enabled by default for all domains, or it's not? Assume one has never enabled SpamExperts

    As a response to my request in the ticket to re-enable grey-listing (after it being presumptuously turned off), I got the following "The graylist is enabled.
    Our Smartermail controls the graylist; the default setting is 15 minutes."

    So my take from all this is that it is enabled by default, which goes against your "It shouldn't be enabled on any nodes"

    Sorry to keep pounding on this, but all I get is conflicting information... If only this was documented somewhere

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @ypmLA77zcs said: Colour me confused now... You said "it shouldn't be enabled" followed by "... doesn't let you disable it". So which way it is - is grey-listing enabled by default for all domains, or it's not? Assume one has never enabled SpamExperts

    • SM is disabled, but it could be enabled if you wanted.
    • SE has it, it can't be disabled on any sort of grand scale. You must use the whitelist.

    If you whitelist/sender list something inside of SM, it does not get added to the SE side, there's no integration in that regard. If you want to whitelist a sender you must do it inside of SE.

    Now, if you aren't using SE and you're raw dogging your MX right to the mailserver then you're reliant on SM's local filtering.

    Francisco

  • HackedServerHackedServer Member

    Is there still the mailbox migration wizard? I see it mentioned on the site but for the life of me I can't find it.

  • ypmLA77zcsypmLA77zcs Member

    @Francisco said:

    @ypmLA77zcs said: Colour me confused now... You said "it shouldn't be enabled" followed by "... doesn't let you disable it". So which way it is - is grey-listing enabled by default for all domains, or it's not? Assume one has never enabled SpamExperts

    • SM is disabled, but it could be enabled if you wanted.
    • SE has it, it can't be disabled on any sort of grand scale. You must use the whitelist.

    If you whitelist/sender list something inside of SM, it does not get added to the SE side, there's no integration in that regard. If you want to whitelist a sender you must do it inside of SE.

    Now, if you aren't using SE and you're raw dogging your MX right to the mailserver then you're reliant on SM's local filtering.

    Francisco

    SM is disabled - you mean grey-listing inside SM is disabled by default (but can be enabled upon request)?

    If you whitelist/sender list something inside of SM, it does not get added to the SE side, there's no integration in that regard - I get it there's no connection to SE, but there is a Trusted Email Addresses list in SM. What does THAT do?

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @HackedServer said: Is there still the mailbox migration wizard? I see it mentioned on the site but for the life of me I can't find it.

    Yes, its inside of each inbox. You can login to the demo and go to Settings-> Connections -> Migrate to see how it works.

    @ypmLA77zcs said: SM is disabled - you mean grey-listing inside SM is disabled by default (but can be enabled upon request)?

    Correct, by default we disable it. For users going through SpamExperts this doesn't matter any since the SE relays are whitelisted from all of that anyway.

    If you whitelist/sender list something inside of SM, it does not get added to the SE side, there's no integration in that regard - I get it there's no connection to SE, but there is a Trusted Email Addresses list in SM. What does THAT do?

    It would act as a whitelist, bypassing the local Smartermail spam checks & greylisting. If the emails being held at the SE side though then it isn't doing anything anyway.

    Francisco

    Thanked by 2ypmLA77zcs HackedServer
  • Turbo_PascalTurbo_Pascal Member

    NameCrane's webmail has been quite reliable for me lately. Go team!

  • ypmLA77zcsypmLA77zcs Member
    edited April 26

    I'm still seeing short IMAP outages, there was one every day for the last 3 days. Webmail had one Friday, but better overall compared to IMAP.

    Response to service tickets OTOH leaves a lot to be desired...

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @ypmLA77zcs said:
    I'm still seeing short IMAP outages, there was one every day for the last 3 days. Webmail had one Friday, but better overall compared to IMAP.

    Response to service tickets OTOH leaves a lot to be desired...

    Your tickets are in my queue and i've been in the middle of a big build out on our anti spam :) sorry about that. I'll try to get that soon.

    I'll look into the IMAP stuff, it might be a short timeout on our side.

    Francisco

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