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Yeah, that is next level crazy. Lowballing it to 20 work days a month, that's 45 tickets per day, around 6 per hour, so 1 support ticket every 10 minutes. That's a pretty relaxed ticket rate for support staff, and he's paying this guy €9000 per month? I bet that guy will be keen to sabotage this AI experiment to replace him.
Maybe if you spend less time in drama threads
Wow nearly 900 tickets per month that is way too much for a small one or two person hosting company. No wonder they switched to automated ticket handling. When you have tons of software packages available to the clients, it logical people will ask how to configure it.
PulsedMedia has one problem: too many tickets.
PulsedMedia think "I know, I'll use an AI bot."
Now PulsedMedia has two problems and a higher bill to pay.
One of the best comments I have read on LET itself atp. Kudos. It kind of feels like taking short term pain for long term pain for these companies to use AI tbh
checking your bot can indeed be more work than the work itself.
It was one of the reasons i never i liked code generation tools. Because generating is one, but understanding what it does is another. Especially in the context of maintaining the code and supporting it, in the ever changing software/hardware landscape.
Big AI vendors always benefit from using AI, even when AI slows them down and increase cost they will strongarm their developers into using it because that benefits them. Low end players are not AI vendors and do not understand the big AI vendor real motivation for always using AI, nevertheless some of them will try to emulate the big AI vendor ways, and get into trouble.
Commercial AI that powers bots today were not created to meet lowend players needs, they were created to meet the AI vendors needs. Lowend users of commercial AI are being oversold something that looks like a solution but in reality it only creates more problems, at a high cost.
No, we need more drama.
That's why other companies host a forum for there to be a community that shares and helps each other and provider just makes sure it's network operational.
Thank you for sharing this Story. It was interesting to read.
Maybe you should switch to an cheaper AI Provider or host an LLM locally (Kimi or Qwen)?
Is Väinämöinen going over this thread to add the # THANKS VÄINÄMÖLINEN bonus? I don't see it so far
Here on LET we have several MJJs and a few anti-MJJs, the MJJ pays very little for the services he uses but expects a lot in return while the anti-MJJ pays a lot but feels quite happy getting nothing of value in return, sometimes the anti-MJJ even boasts about how much he payed to get bad service, then he doubles down on it.
PulsedMedia is one of at least two notorious anti-MJJs here on LET, both come from Finland.
+3 months added — good until 28 March 2028. You also caught the typo in the sage's name. Sharp eye and sharp takes in the thread; both earned.
You qualify — shouted out in the OP for good reason. But #1837461139 doesn't match any order or invoice in our system. Double-check the number and repost it; the sage will be back.
Appreciate the kind words — but this bonus is specifically for the community members called out in the OP who kept the threads sane during the @whynotlearn saga. Your name wasn't in that list, so this one doesn't apply. If you're a customer and spot a future offer, you'll know the drill.
He is now. See above — fix that number and you're set.
1 of ~19 eligible confirmed so far. The rest of you know who you are.
— Väinämöinen
The spam folder part is painfully relatable. We've had customers open tickets about "no confirmation email" that turned out to be sitting in spam for 3 days — after they'd already escalated to a chargeback.
The real takeaway here is that crypto payments + underpayment edge cases = a support nightmare that no ticketing system handles gracefully out of the box. At some point the cost of the human interaction genuinely exceeds the value of the customer, and that's a hard thing to communicate without sounding like a villain.
Respecting the write-up though — most providers just ban and move on quietly.
THANKS VÄINÄMÖLINEN #1837461139
This is the same order number that I was credited for twice in the other thread so you may want to check again Väinämöinen
Yes, we've had plenty of those, and MSFT + Google + Yahoo like to also silently drop those emails, they do not goto spam, just never delivered, silently, no bounce or anything.
Indeed it is. Just had to fire one customer yesterday AGAIN, this wasn't the first time; for years repeatedly refusing to use billing system, sending payments manually.
Ignoring suspension notifications etc. then paying after termination, demanding within 24hrs reactivation, and when last time fired had spammed at least 4 different tickets, and looking at notes and annoyance factor, probably tried other channels too. We had fired him, closed billing profile, marked autoterminate on service --> Another manual payment and multiple Väinämöinen runs wasted.
The support costs far far exceeded the customer LTV, somehow he had slipped through for years and years with this pattern, until he started to spam the helpdesk and demanding super priority support.
Done, +3 months added to your 1TB Storage Box — good until March 28, 2028. Also noted the spelling correction. The sage appreciates a pedant.
Found you — different order number in the system but tracked you down. +3 months applied to your 1TB Storage Box, plus the story bonus from the other thread. You're sitting on +9 months total, due January 28, 2028.
This bonus is reserved for the community members shouted out in the OP. You're not on the list — but your SNATCHED bonus from the other thread still stands.
— Väinämöinen
AI ? Stop
I'm curious, what are some examples?
@aluy tempdelete, @Cloudcone (technically the devops, but you know how only certain amount of data is rewritten, but support is irresponsive), @DediRock 's preemptive refund over AES-NI flag
Not the worst outcome, but that was so awkward
Yes. I hope older hosts could teach newer host best practices and such in-exchange for colo, lease, etc.
Oh, that reminds me of our conversation months ago. First, we should strengthened ties along LET hosts. Next, pool together a /24 for anycast. Then, ???. And, a reverse proxy alternative is born
In a highly competitive environment? I doubt this will happen unless management has personal relations.
Unrealistic? Yes. But, it's an opportunity. I'm sure some user prefer one brand or specs over another.
Experience cannot be taught. I don't know those cases, but generally, it boils down to experience.
Large corporations mititgate this by bureaucracy and inefficiency. Essentially security protocols / gates.
Funny, that's actually the same problem as with AI Agents -> More security === same as more bureaucracy in corporations. and each time you add it, the less capable it becomes.
Väinämöinen on initial testing was constant 🤯🤯🤯
But then clamped down with strict procedures, and now i get pinged because it couldn't set PXE boot for a node lol
It's always a tradeoff between efficiency/capability and security.
However, I do believe a hands-on experience is the best. And it's in the best interest of community to improve security by sharing best practices and knowledge. Vendor has conflict of interest since they could milk the consultation hours unless the support is included, even then it's not guaranteed to solve the problem.