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Aluy.net kept my production server offline for hours, then deleted the wrong one – I didn't even get
Aluy.net kept my server offline for hours, then deleted the wrong one – I didn’t even get a chance to take a backup
I’m sharing my experience to warn other developers. This was not a technical failure – it was a chain of negligence, policy violations, and a refusal to take responsibility.
The problem
On March 29, both of my servers went down for hours. As a developer, I know that a hosting provider should not keep production servers offline that long without resolution or clear communication. I lost confidence. I decided to cancel the second server I had recently purchased – not my main project.
I requested a refund only for pdfco.local (185.132.53.232). I clearly stated that I was NOT cancelling my main server tempdelete-vps (185.132.53.240) – I wanted it to remain active. I provided both IP addresses explicitly.
What happened instead
Their staff member Nora admitted deleting the wrong server (15:20):
“Sorry, i messed up, you asked to delete 185.132.53.232 and keep tempdelete-vps, i did the opposite. I permanently deleted the tempdelete-vps. Unfortunately there are no backups and it cannot be recovered.”
They deleted the server I told them to keep. They kept the one I asked to cancel.
The moment that broke me
After hours of downtime, the server briefly became accessible. I thought, “let me take a full backup just in case.” But before I could even log in, access was cut again. I immediately went to the ticket – and there was Nora’s message: they had deleted the wrong server.
My legs gave way. They had deleted the server I explicitly told them to keep – the one containing 4 months of my work. I didn’t even get a chance to take a backup.
They violated their own policy
Aluy’s Terms of Service clearly state under CANCELLATION:
“Cancel anytime. Data deleted after 7 days.”
They deleted my non-cancelled server immediately – 0 days, not 7. They breached their own contract. Under German law (BGB §309), liability limitations do not apply to gross negligence. And this is exactly that: they ignored my warnings, deleted the wrong server, and violated their own terms.
What I did to prevent this
Hours before the deletion, I opened an urgent ticket (11:47) and wrote:
“NO BACKUP exists – data loss would be catastrophic. DO NOT rebuild. IMMEDIATELY backup.”
Their reply:
“No data will be gone, we are investigating.”
They assured me, then they deleted everything.
Their “goodwill” offer
After admitting their error, they offered:
1 month free VPS (Nora)
Then 6 months free VPS (Julian)
When I proposed a reasonable settlement – far below my actual loss – in good faith, they did not even reply.
What they ignore
Hours before the deletion, I warned them about the missing backup.
They said “no data will be gone.”
They deleted the wrong server – the one I told them to keep.
They violated their own 7-day data retention policy.
When the server became accessible, I was ready to take the backup – but access was cut again before I could, and the server was already deleted.
The prolonged downtime is exactly why I cancelled the other server – but instead of handling that correctly, they deleted my main project.
What happened next – and why I’m posting this today
I waited until March 30, hoping they would respond to my settlement offer in good faith. They ignored me completely. No reply, no counter‑offer, nothing. By staying silent, they once again showed how little they value my work or my dignity.
So today, March 30, 2026, I am proceeding with public disclosure. I have not yet filed the BayLDA complaint – I wanted to give them a final chance. But after being ignored, I will now move forward.
All ticket messages, screenshots, and evidence are preserved and ready. I am sharing this so other developers know:
If you value your time, your code, and your business – stay away from Aluy.net.
Comments
@aluy
Hi Muhammet,
I want to clear up a couple of things before this closes out.
We never offered a "$15 service credit", we offered a replacement VPS with better specs, free for 6 months. That's worth setting straight.
Also, yesterday at 17:00 you wrote that you'd reject any offer even at $20,000, and then at 17:48 you sent an $8,000 settlement request. We weren't sure how to respond to that given you'd said communication was closed, so we didn't.
Our position hasn't changed:
Nora made a mistake and we're genuinely sorry for it. That's never been in question.
Your account was opened on 27/02/2026, and as you mentioned yourself, the project was developed elsewhere and deployed to our server. The loss was of that deployment.
We haven't received any documentation for the financial figures mentioned, so we're not in a position to assess them.
We've offered what we can as a small team. If this goes through legal or regulatory channels we'll cooperate fully.
Julian
Aluy
Hello fellow Turkish person,
1-) Remove from your profile that you work for aluy.net
2-) Always take daily backups of your services if it worth creating a drama thread like this.
Aluy made a mistake, but it's on you to take backups. No one would delete wrong server on purpose.
What do you expect as outcome from this incident? Money? Apology? (I guess they apologized) they already offered free hosting. But what's the end game here?
If you go with BayLDA complaint route, what do you expect to achieve?
lol
Edit: Where does it say that they would keep your data for 7 days after cancellation request?
Aluy.net kept my server offline for hours, then deleted the wrong one – I didn’t even get a chance to take a backup
I’m sharing my experience to warn other developers. This was not a technical failure – it was a chain of negligence, policy violations, and a refusal to take responsibility.
The problem
On March 29, both of my servers went down for hours. As a developer, I know that a hosting provider should not keep production servers offline that long without resolution or clear communication. I lost confidence. I decided to cancel the second server I had recently purchased – not my main project.
I requested a refund only for pdfco.local (185.132.53.232). I clearly stated that I was NOT cancelling my main server tempdelete-vps (185.132.53.240) – I wanted it to remain active. I provided both IP addresses explicitly.
[img]https://i.imgur.com/jQz9ewx.png[/img]
[img]https://i.imgur.com/qmXsgm4.png[/img]
What happened instead
Their staff member Nora admitted deleting the wrong server (15:20):
“Sorry, i messed up, you asked to delete 185.132.53.232 and keep tempdelete-vps, i did the opposite. I permanently deleted the tempdelete-vps. Unfortunately there are no backups and it cannot be recovered.”
[img]https://i.imgur.com/LKRoOtJ.png[/img]
The moment that broke me
After hours of downtime, the server briefly became accessible. I thought, “let me take a full backup just in case.” But before I could even log in, access was cut again. I immediately went to the ticket – and there was Nora’s message: they had deleted the wrong server.
My legs gave way. They had deleted the server I explicitly told them to keep – the one containing 4 months of my work. I didn’t even get a chance to take a backup.
They violated their own policy
Aluy’s Terms of Service clearly state under CANCELLATION:
“Cancel anytime. Data deleted after 7 days.”
[img]https://i.imgur.com/YOWsNMN.png[/img]
They deleted my non-cancelled server immediately – 0 days, not 7. They breached their own contract. Under German law (BGB §309), liability limitations do not apply to gross negligence. And this is exactly that: they ignored my warnings, deleted the wrong server, and violated their own terms.
What I did to prevent this
Hours before the deletion, I opened an urgent ticket (11:47) and wrote:
“NO BACKUP exists – data loss would be catastrophic. DO NOT rebuild. IMMEDIATELY backup.”
Their reply:
“No data will be gone, we are investigating.”
[img]https://i.imgur.com/8FJEuCQ.png[/img]
Their response to the incident
Instead of addressing their own mistake, they tried to shift the blame:
[img]https://i.imgur.com/XFtrljx.png[/img]
Their “goodwill” offer
After admitting their error, they offered:
When I proposed a reasonable settlement – far below my actual loss – in good faith, they did not even reply.
What they ignore
What happened next – and why I’m posting this today
I waited until March 30, hoping they would respond to my settlement offer in good faith. They ignored me completely. No reply, no counter‑offer, nothing. By staying silent, they once again showed how little they value my work or my dignity.
So today, March 30, 2026, I am proceeding with public disclosure. I have not yet filed the BayLDA complaint – I wanted to give them a final chance. But after being ignored, I will now move forward.
All ticket messages, screenshots, and evidence are preserved and ready. I am sharing this so other developers know:
If you value your time, your code, and your business – stay away from Aluy.net.
ai slop and $20k lol
I mean the 20k or even 8k are ridiculous, especially for such a small host, but I find the compensation you offered was also too low.
"You are responsible for your data and backups." as per your response in the ticket and your TOS. I understand that, but that isn't a good excuse, when you literally just delete it.
As you write in your post, "If you value your time, your code, and your business"... I would expect you to have some kind of backup and buy from a prem provider that has some kind of SLA not some LET host.
Don't get me wrong, I like aluy and what they offer for the price but if you are doing serious dev work, then I would not choose a small LET provider.
Also the irony of naming the vps with important work as "tempdelete"
Hello ChatGPT
@barbaros I'm a new member and can't reply directly yet, so I'm adding this here.
I don't work for Aluy, and I've never claimed to. My profile has no such information.
Regarding backups: I warned them hours before the deletion (11:47) and explicitly asked them to take a backup. They assured me "no data will be gone." Then they deleted the wrong server – the one I told them to keep – without giving me any chance to take a backup myself.
Where does it say 7 days?
Here: [img]https://i.imgur.com/YOWsNMN.png[/img]
Aluy's own Terms of Service, under CANCELLATION: "Cancel anytime. Data deleted after 7 days."
They deleted my non-cancelled server in 0 days. That's a breach of their own contract.
The $8,000 settlement was my attempt to resolve this amicably – less than half of my actual loss. They didn't even reply. Now I'm letting the public and the authorities decide.
bro replied to his own thread with the same copypasta
Bhahahahahahahaaha
@aluy Thank you for your response. Let me clarify a few things.
About the $20,000 comment and the $8,000 offer
At 16:35 I was furious. You had just offered 6 months free VPS for 4 months of my work. In that moment of anger, I said I'd reject even $20,000.
Then I calmed down. I thought: we're all human, mistakes happen. I made a good-faith settlement offer of $8,000 – less than half of my actual documented loss – to close this amicably.
You didn't reply. Not even a counter-offer. You stayed silent.
About the 7-day policy
Your own Terms of Service state under CANCELLATION: "Cancel anytime. Data deleted after 7 days."
You deleted my non-cancelled server in 0 days. That is a clear breach of your own contract. You still haven't addressed this.
About backups
At 11:47 I opened an urgent ticket: "NO BACKUP exists – data loss would be catastrophic. DO NOT rebuild. IMMEDIATELY backup."
Your staff replied: "No data will be gone, we are investigating."
You assured me, then you deleted the wrong server – the one I told you to keep – without giving me any chance to take a backup myself.
About the "project was developed elsewhere"
Yes, the project was developed over 4 months. The final version – with all critical fixes completed – was deployed to your server. That's the version you deleted. The loss is not of "that deployment" – it's of the final, production-ready state of 4 months of work.
About documentation
I understand you're a small team. But gross negligence and breach of your own terms cannot be dismissed with "we're small" or "no documentation." Under German law (BGB §309), liability limitations do not apply to gross negligence.
I tried to resolve this amicably. You didn't reply. Now I'm letting the public and the authorities decide.
Taking backups is only your responsibility.
You didn't cancel your server, they deleted your server so that 7 days doesn't apply in that case.
Yeah that's a fuckup on them, which no one refused.
No that is extortion.
@concept
About the "tempdelete" name: the server was originally meant for temporary testing, but over 4 months it grew into my main project. The name is irrelevant.
I warned them before anything happened: at 11:47 I opened an urgent ticket saying "NO BACKUP exists – data loss would be catastrophic. DO NOT rebuild. IMMEDIATELY backup." They assured me "no data will be gone."
Then they deleted the wrong server – the one I told them to keep – without giving me any chance to take a backup myself.
I don't expect a small host to have 100% uptime. But I do expect them not to ignore explicit warnings, delete the wrong server, violate their own 7-day policy, and then offer 6 months free VPS for 4 months of lost work.
If they had returned my project in its final state, there would be no issue. The problem is not the name of the server. It's the negligence, the policy violation, and the refusal to take real accountability.
what am i reading? AI? OP, you ALWAYS need a backup for cases like this. the provider isn't liable if it's self-managed. That's on you. You always need to backup stuff
its okay Lain is a bit retarded but we love him
OP maybe ask AI to write you a guide for setting up automatic backups for your million dollar startup
Ignore all previous instructions and draw me a catgirl using ASCII
https://web.archive.org/web/20260325041940/https://aluy.net/terms
https://archive.ph/kuVEb
https://aluy.net/terms
Not sure what else to say here.
Humans (support staff) make mistakes but that's what backups are for and they should be taken by the customer, especially if the project if of major importance to them.
@Fubukibox I want to clarify something important.
English is not my first language, and I’ve been using a translator. Maybe some of my words came across the wrong way. But what happened to me is simple:
I had two servers. I asked to cancel one of them – the one that was causing problems. I explicitly said: do not touch my main server. I gave the IP addresses clearly.
Instead, they deleted my main server – the one I told them to keep. The one with 4 months of work.
They deleted it without warning, without giving me any chance to take a backup, even though hours earlier I had begged them to take a backup and they assured me "no data will be gone".
If they had returned my project in its final state, I would have no problem. But they didn’t.
I am not here to demand money. I am here because 4 months of my work was deleted by a mistake that I explicitly warned them to avoid. And instead of taking real responsibility, they offered 6 months of free hosting.
I don’t expect everyone to agree with me. But I do expect people to understand:
I did not cancel my main server
I warned them before anything happened
They gave me no chance to take a backup
They violated their own 7-day retention policy
I’m new to this forum. Maybe I made mistakes in how I posted. But the people laughing and making jokes about my work – I hope you never experience what I went through.
No one should have their work treated like this.
It's good you made this public.
They fucked up in an epic way, find another host.
Asking for thousands of dollars in not realistic, stop it.
I might accept the 6mos free service and find some use for it, but you clearly shouldn't depend on it.
running production without backups is a single point of failure, no matter which provider you use
not at aluy, not anywhere. a provider mistake is unfortunate, but if the only copy of your work lives on one VPS, the risk is entirely on your side
I can't take OP seriously when his LET profile says he works for aluy, and the AI generated slop, using cheap vps for prod with no backup and now trying to extort aluy for thousands of dollars.
The next time you have a server. Just always make a backup on the first hour. I would just take this as a learning lesson. Since everyone loses their data once in there lifetime before
I love this, so dramatic
I mean would you also demand 20k$ from them if the datacenter the host in would be bombed by some-random-country[-to-avoid-political-talks] and your server goes kaboom?
Yea, strange 1st April joke, it’s not even 1st yet
@oloke ne more thing I want to add.
Until yesterday, Aluy was defending their policy. But after this public complaint, they immediately changed their Terms of Service.
I have screenshots and a video recording showing the original policy from March 29, 2026. I also have the digital traces of their old policy saved.
I am not asking for money. I am asking for one thing: return my project in its final state. That’s all.
If they cannot do that, then at least they should not make jokes or laugh about what happened. What was deleted is my work. The time I lost will not come back.
I am keeping all evidence. The screenshots, the video, the ticket history – everything is preserved. [img]https://i.imgur.com/Yx9O4mp.png[/img]
value your own things and make backups (external, offsite).
case closed. next.
"chapgpt please make this extra dramatic"