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To all our clients in Phoenix-AZ, FYI
We would like to inform you that our Phoenix, Arizona datacenter has just notified us of an emergency power maintenance scheduled for today from 10:00 PM to 12:00 AM (Phoenix local time).
This maintenance is required to replace a PDC breaker that is currently causing issues within the facility. Due to the urgent nature of this situation, we were only recently notified by the datacenter, and we sincerely apologize for the very short notice.
During this maintenance window, there may be a power interruption of up to 1 hour, which could impact all services hosted in this location, including:
Our datacenter team will work to complete the maintenance as quickly and safely as possible to minimize any disruption.
We appreciate your understanding and patience as this emergency work is carried out to ensure long-term stability and reliability of the infrastructure.
If you have any questions or concerns, please do not hesitate to reach out to our support team.
https://my.solidvps.com/announcements/16/Emergency-Power-Maintenance--Phoenix-Datacenter-Tonight-10PM12AM.html
Just in case somebody is having issues with UK servers, here is the update:
Hi,
Our onsite technician is still working on the issue. Unfortunately, it appears to be a failure with the power distribution board — the component that both PSUs connect into before supplying power to the backplane and the rest of the system.
We do not have a spare PDB available in our UK cabinet, as these parts rarely fail,Unfortunately, it’s very difficult to keep spare parts for every single server component on‑site at a remote datacenter.
Our team has already ordered a replacement with overnight shipping, but because it is being shipped from Europe and will not be processed until Monday due to the weekend, it is expected to arrive at the UK facility on Wednesday, April 1st. We sincerely apologize for the inconvenience.
This node has been running continuously for over three years, and hardware failures can occur over time, especially with power‑related components.
To compensate for the downtime, we will be adding two weeks of service credit for all clients on this UK node.
We truly appreciate your patience and understanding.
sad ...
I got an e-mail about that, people on that site should all have AFAIK. Sucks but it happens, compensation is more than fair IMO
Oh, I did not receive anything. Went to open a ticket and saw an announcement, decided to post here in case others will wonder what is going on.
Oh I absolutely didn't mean that you did anything wrong here, it's always good to spread info like this on several channels, I was just referring to that customers affected should have gotten notice but apparently I might have been wrong :P
Support from SolidVps is good, shit happens, but also monitoring should be enabled. Now i think there was no monitoring on this Uk node. And the info come only after ticked has been raised.
Hi,
Thank you for your understanding. We want to assure you that all of our nodes, network, and infrastructure are monitored 24/7/365. In the event of an issue, our team’s top priority is to immediately contact the onsite facility to determine the cause and work toward a resolution as quickly as possible.
We typically do not make an announcement right away unless we have confirmed information to share or at least a clear understanding of the situation, especially in cases like this.
Thank you for your patience.
When will there be small chicken vps or cheaper dedicated server in Seattle?
Hopefully this April
Downtime will be 6 days minimum
Sadly you can't buy part directly in UK.
https://my.solidvps.com/serverstatus.php
@SolidVPS How come you use your Supermicro contact for HV related spares? That must introduce one giant bitch of markup. Or are you just using the same people for logistics?
Insane that it's that damn rare, but I guess that's what we get for not being in the same cool EU club anymore -.-
@Kodis @zejjnt
They don’t, unfortunately. We’ve tried every possible option, and anything sourced from outside the UK risks even longer delays due to customs. Since the UK is no longer part of the EU, shipments coming from Europe or the US are far more likely to get held up.
This distributor is based in the UK, which is why we’re going through them — it’s the only way to realistically expedite this. We can source the part from the US or elsewhere in Europe, but that would almost certainly introduce additional customs delays.
This is genuinely the fastest option available, and we’re already spending a significant amount — not just on the part itself (which is in the thousands), but also on overnight shipping, remote‑hands fees, and everything else needed to speed this up for you. On top of that, we’re providing two weeks of compensation.
We appreciate your patience, and we’re doing everything we can to get this resolved as quickly as possible.
Just so you can see it: https://imgur.com/a/DbMjjKQ
There’s no way around waiting for the other board — this one is completely fried and non‑functional.
I didn't mean any of that as criticism, sorry if it came across that way, it was a legit question because like you say, logistics are insane. I buy CDs from an artist over there and It takes me over a week and the fees are higher than the cost of the damn product...
So you have my full sympathies; this is also why I have started to spread my machines geographically - these things happen, no matter how rare it will happen at some point in time
@zejjnt No worries at all — completely understand. We honestly wish we could blink and have it back online too; this is the first and longest downtime we’ve ever had.
Unfortunately, even with us pushing this as fast as humanly possible, we can’t control how quickly they process it.
Our datacenter team is standing by and ready to swap the board the moment it arrives.
Bruh.
At least whatever PDU/UPS/fault breaker you're using did what it should because that looks pretty fuckin' spicy o.O
I'm not impacted, but as a customer, I appreciate this level of candor.
.
Thank you for your understanding — we truly appreciate it. What made this take longer is the timing: the incident happened on Saturday, and with Saturday and Sunday being the weekend, nothing could be processed until Monday. We placed the order the same day the issue occurred, but the distributor planned to begin processing it today.
Our team has been on top of it with them since early this morning, but unfortunately they’re running behind. They’ve now confirmed it won’t be processed until Wednesday, with next‑day AM delivery — which is why the arrival date has been updated to April 3rd
I'd rather get honest bad news than no news, or even worse random lies. And I'm quite sure I'm not alone in that.
What do most "callout threads" about disputes between customer and provider have in common on these boards?
Yup; lack of communication,
I'm sure I (and a lot of others on here) have a bit of a different frame of reference for disturbances/downtimes/etc. having both caused them, having to fix them, having to cover for them, having to get yelled at by customers because of them
My point: I see no reason why anyone should give you shit for this. (And I don't see that happening so far, which is nice). As long as it's not something that happens regularily
This is point for point how I think issues like this should be handled.
Honesty, transparency, availability. 5/5.
Is the service down?
yes, my dedi is down too
I believe Florida is down. It's been up and down for the last 30 minutes.
Same
And all of them are Tampa I guess?
Ya but looks like back online
Still down, and I doubt this is going to be resolved before the 7th unless it arrives today.
You don't get deliveries on Friday or Monday, with both being Bank holidays in the UK.
any vps dealz
Uk not working on Friday? Easrter?
Good Friday