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VSYS Suspends our Server

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Comments

  • jure12jure12 Member

    @imgmoney said: Hi All,

    We are long time customer of @vsys_host @vsys almost more than 3 years. Since we are an image host we receive DMCA and CSAM request to our storage provider to remove the content and we keep taking down in less than 5 minutes to be in comply.

    But few authorities, send request to the provider where we host our main website and now they did and @vsys_host suspends the server and not even allowing us to take the backup of many thing we have on our server.

    They keep saying they have to suspend the server since the received complaint. And we said that is fine, we need backup and so we can move on.

    Please let us know your suggestions to get our backup from them.

    I have also DMed @vsys_host and no reply to messages even after being active here.

    Thanks

    You honestly should have put your main website behind Cloudflare or a similar reverse proxy service.

    By exposing your origin server directly, it becomes very easy for anyone (including authorities or third parties) to identify your hosting provider and send complaints straight to them. If you had properly proxied your traffic, your origin IP would not be publicly visible, and situations like this would be much harder to escalate so quickly.

  • tentortentor Member, Host Rep

    @jure12 said:
    You honestly should have put your main website behind Cloudflare or a similar reverse proxy service.

    By exposing your origin server directly, it becomes very easy for anyone (including authorities or third parties) to identify your hosting provider and send complaints straight to them. If you had properly proxied your traffic, your origin IP would not be publicly visible, and situations like this would be much harder to escalate so quickly.

    Cloudflare isn't an obstacle for authorities.

  • jure12jure12 Member

    @tentor said: Cloudflare isn't an obstacle for authorities.

    For some authorities it depends Cloudflare isn’t a barrier, but it does add a layer of protection and prevents just anyone from easily seeing where you’re hosted.

    Cloudflare isn’t an obstacle for US authorities, but that’s not its purpose anyway. Its role is to hide the origin server from the public and prevent direct attacks or abuse toward the hosting provider. If it had been properly configured (without exposing the real IP), most reports would have gone to Cloudflare instead of directly to the provider.

  • ObelousObelous Member
    edited March 28

    @jure12 said:

    @tentor said: Cloudflare isn't an obstacle for authorities.

    For some authorities it depends Cloudflare isn’t a barrier, but it does add a layer of protection and prevents just anyone from easily seeing where you’re hosted.

    Cloudflare isn’t an obstacle for US authorities, but that’s not its purpose anyway. Its role is to hide the origin server from the public and prevent direct attacks or abuse toward the hosting provider. If it had been properly configured (without exposing the real IP), most reports would have gone to Cloudflare instead of directly to the provider.

    Uh no, Cloudflare forwards all reports to the provider.

    In cases like DMCA they'll even tell you who the provider is.

    Example:

    Thanked by 2jsg oloke
  • yoursunnyyoursunny Member, IPv6 Advocate

    @Obelous said:
    Uh no, Cloudflare forwards all reports to the provider.

    In cases like DMCA they'll even tell you who the provider is.

    We own the origin server IP.
    Cloudflare can forward the reports to ourself.
    We will then ignore.

    Thanked by 2Obelous forest
  • somiksomik Member

    @yoursunny said:
    We also use ImagePerl by @somik ; he’s trustworthy because he paid $1500 in our story.

    That's why imageperl is configured to use both internal and external hosts. So you can use imageperl to upload images to any of the supported image hosts supported.

  • LeviLevi Member

    So, csam content hosting just slipped away?

  • JasonMJasonM Member

    Vsys some locations I suppose are DMCA ignored. not all. hope you were in dmca-ignored location. And many web hosts who advertise here on LET as offshore/dmca-ignored, are not always true. If they start receiving dmcas... they gonna shut your server down.

  • forestforest Member
    edited March 28

    Well, if the servers were only suspended and not terminated, then I can't criticize Vsys. It's common for small hosts to suspend a server after an illegal image complaint to make sure it is removed. Higher-traffic sites usually give the host an API to allow them to remove content directly themselves upon receipt of a report. Absent that, the only API they have to deal with it is the "suspend" button, so that's what they used.

    Now, if they were to terminate your server without even letting you handle the complaint and without any evidence that you are negligently allowing illegal content, then it would show that they are not fit for running any even half-serious website (forum, blog with comments enabled, or even pastebin site). But just suspending? That's pretty standard.

    Thanked by 1yoursunny
  • ralfralf Member

    I guess as he's Indian there's no real way for the UK to enforce these fines. I'm also surprised though that the Indian government isn't even more strict as I thought they loved KYC'ing everything.

    Thanked by 1tentor
  • @imgmoney said:
    We do have content backup at server level (RAID) and also data center level (2 server at 2 different locations) for contents. But I do have lot other content other than website.

    RAID is not backup

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