Unresolved Refund Request - Over 30 Days Since Formal Commitment

Listrock · March 22

@PacketraOliver said:
I am not weighing in on your misery with CloudCone other than, it's $13 right? I mean when you think about it, I understand that sometimes it's the point of it all, its the principle right, but $13? Wouldn't you say that even your time spent on this LowEndTalk is worth more than that, its not a time well spent.

You may disagree with their policies, their policies might be broken, but just my honest opinion without casting any shade on your situation because I am not.

The way I would think about this is, it's a Starbucks coffee and a donut, not worth your time this hard, my two cents otherwise good luck, hope all goes well.

The argument that '$13.99 isn't worth it' misses the entire point of consumer rights. If we define 'right' and 'wrong' based on the dollar amount, we are essentially giving businesses a license to scan and defraud as long as they keep the theft small. A formal written commitment (Ticket #9348203) is a contract, not a suggestion. Whether it's $0.37 or $13,000, a breach of promise is a breach of promise. I’m not here for the lunch money; I’m here to hold a dishonest business accountable to its own word.

Listrock · March 22

1.Consumer rights are not measured in dollars and cents. What is at stake is not $13.99, but the basic trust between businesses and consumers. To ignore a small breach is to normalize dishonesty.
2.Every broken promise, no matter how small the amount, erodes public confidence in fair commerce. If businesses can cheat customers for pennies with impunity, they will feel emboldened to cheat on a larger scale tomorrow.
3.This is not about compensation. It is about upholding the principle that a company’s word is binding, and that consumers have the right to expect honesty, transparency, and accountability—regardless of the transaction size.
4.When we accept small-scale fraud as “not worth fighting over,” we surrender our consumer protections entirely. Fair treatment is not a privilege reserved for expensive purchases; it is a fundamental right for every customer.

forest · March 22

@Listrock I agree that it's important to fight on principle, but from what I can see, you completely jumped the gun with filing a BBB report which, understandably, disrupts things. For such a small refund amount, it's natural that a fast response may not be prioritized. You could have waited or even posted here like you did, but instead you filed a report over... a late refund.

If anything, we should be commending CloudCone for offering you a refund despite the service being explicitly marked as non-refundable! They literally went out of their way to offer you something they did not need to offer, but it didn't come fast enough and now you're accusing them of fraud.

Listrock · March 22

@forest said:
@Listrock I agree that it's important to fight on principle, but from what I can see, you completely jumped the gun with filing a BBB report which, understandably, disrupts things. For such a small refund amount, it's natural that a fast response may not be prioritized. You could have waited or even posted here like you did, but instead you filed a report over... a late refund.

If anything, we should be commending CloudCone for offering you a refund despite the service being explicitly marked as non-refundable! They literally went out of their way to offer you something they did not need to offer, but it didn't come fast enough and now you're accusing them of fraud.

this is CloudCone

VPSensational · March 22

@Listrock said:
1.Consumer rights are not measured in dollars and cents. What is at stake is not $13.99, but the basic trust between businesses and consumers. To ignore a small breach is to normalize dishonesty.
2.Every broken promise, no matter how small the amount, erodes public confidence in fair commerce. If businesses can cheat customers for pennies with impunity, they will feel emboldened to cheat on a larger scale tomorrow.
3.This is not about compensation. It is about upholding the principle that a company’s word is binding, and that consumers have the right to expect honesty, transparency, and accountability—regardless of the transaction size.
4.When we accept small-scale fraud as “not worth fighting over,” we surrender our consumer protections entirely. Fair treatment is not a privilege reserved for expensive purchases; it is a fundamental right for every customer.

I really hate this overwrought style of AI writing that's everywhere now, everything is a major injustice to our friend Claude

Listrock · March 24

Hi @CloudCone, I’m extremely disappointed with the current handling of my case.

I was promised a compensatory upgrade (SC2 plan) at $13.99/year to resolve a 30-day pending refund issue. However, after I tentatively agreed, your billing department (Sabry A) issued an invoice for $24.11/year—a direct breach of the original agreement.

Meanwhile, your support staff is using intimidation tactics, claiming that my BBB complaint will "delay the refund." This is classic bait-and-switch.

I have already updated my BBB Case #24646998 with evidence of these fraudulent billing practices. I am no longer interested in any "upgrades." I demand a full refund to my original payment method immediately.

https://i.imgur.com/CI7wlQl

https://i.imgur.com/skCippe

https://imgur.com/a/pLaWDt1