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On-topic: idk what Hostdzire can do, they're just resellers of laaarge DC and of course that DC will have "clean and dirty ips".
I wouldn't have expected that hetz/lsw good for vpn usage (for example, my NL node asks for CF captcha often).
Off-topic: if Hostdzire joins this thread tell him that we're waiting for promo 2388G 32G 2x960SSD in NL
Honestly I must say, i am dissappinted to see you open this thread.
When you sent me PM yesterday, i saw you had 2.1k posts in LET so i thought you understand how things work, but no you dont.
You ordered vps on 16/07/2025 ( 8 months ago )
And now you are complaining you are getting safe browsing error is nonsense.
You are the owner of this vps since 16/07/2025, you should understand you are complaining this after 8 months from your due date.
Its not first time that user came to us complaining that ip is blocked or flagged or similar issues, thats why we added those rules in order page. so as per rule even in new order you may get IP which is blocked somewhere, and we would not replace, as these are not our own vps, its from leaseweb, we dont have records of previous user who used the vps.
But,
Even if you had reported me till 7 days of order date, i would have just refunded you.
We handle this on case to case basis, i have refunded many people before who came to me reported xyz issue, even though rule said no refunds clearly.
You should know leaseweb has no ip change option even if you pay for IP change.
You can only buy new vps and cancel this one.
But hey why these things applies to HostDZire only, will you complain about this to other big companies ? and if you do what will they say ? i am sure they will not replace the IP after getting complain after 8 months
Does leaseweb will change your IP for similar issues ?
Does OVH will change your ip for similar issue.
Does hetzner or any big provider will do it ?
And dont forget 8 months have passed.
Just because you are old user in LET, i will not say yes to unreasonable things.
Imagine if we say yes to these things do you realize what will happen ?
1. User will buy vps,
2. Abuse the vps and cause IP block.
3. Complain and get new IP/ new vps
4. Repeat same thing
Then after that a user like you will order vps and realize IP is blocked somewhere.
And open this thread in LET complaining that its Hosting Providers Fault.
I had ended this problem by simply adding that rule.
1. Now bad users simply do not buy knowing he may get IP which is already blocked, and he could not complain about it and will not get replacement.
2. Also we are free from those complains because we already say we dont replace/refund if IP is not fully clean.
But still some user complains, like you did, for them we reply whatever we replied you earlier.
But i am okay to hear your suggestions how we should handle this better, tell me i will surely think about it.
You need to get your wording game up. From what I understood from this thread, you were unwilling to replace the IP, while clearly you’re simply unable to.
Here is what Sillycat Consulting suggests as an appropriate ticket response
“Thanks for contacting HostDZire. Sadly, Leaseweb doesn’t allow the changing of IPs without completely deleting the VPS from their side and creating it again. As you can probably assume, that’s going to cost quite a bit of time for both of us.
What I’d recommend is contacting Google directly and reporting the website as non-phishing. If you give it a few days, the warning should clear up.
If you need our help (i.e. for Spamhaus), we’re more than happy to help, but we’d appreciate you try first, as you know best what specifically needs to be unflagged.
Thanks,
Sillycat”
I have 2x VPS since July 2025 wtih HostDZire and I am very happy. Both my servers are idling successfully and the IPv4 addresses are not blacklisted in any known blacklist. I wish to let this aspect be known, since obviously not all IPs of this provider are blacklisted.
As a side note: IPv4 is scarcer and moved from one customer to another by all providers. Sometimes one might get unlucky to get an IP of a previous abuser, needing to delist that IP (an extra effort which I don't mind though for any low-end plan). Maybe the solution is not IPv4; maybe the solution is IPv6, since the provider can have plenty of these to rotate and they're also cheaper. This is why from time to time I am asking @HostDZire on this forum about IPv6 implementation in India for example; meanwhile we even have @yoursunny as an advocate for IPv6 who is also making a public list of providers without IPv6.
I was mistaken. After a quick check, it turns out my domain was unexpectedly flagged as unsafe. Another domain pointing to the same HostDZire IP does not trigger any warning. I’ve reported to Google Safe Browsing that my domain is safe, but I’m not sure how long it will take for them to remove it from their list.
Generally, it is necessary to carefully check whether the website has been compromised.
So it's not your domain either. It is Google flagging domains and exercising power over internet.
Most likely Definitely the case 😂
Absolutely sure it's the IP and not the domain, the domain is newly registered and was never registered before.
There was nothing ever public facing on the vm, had just a fresh OS install with coolify. No logins on the VM since July last year when I got it and nothing at all on Coolify - it was empty.
I went through all the requests for delisting from Google Safe Browsing multiple times over a period of more than a week. Also tried other suggested steps found in search to no avail.
Why should it be up to me to resolve it? Should the server not be provided with a clean IP as the providers responsibility?
I want through a link on LET directly to their client portal. The was no mention about additional rules or dirty IPs in the ad on LET, nothing on the product description of order form on their client portal, and the ToS on their client portal which you agree to during the order process didn't mention anything about dirty IPs. And none of the stuff on their client portal does to this day.
@barbarza - do you have a blacklist check report from HetrixTools? If not, may I know the IP in private message, so that I may do one for you?
My VPS was very happily idling until I actually needed to use it 💀
Should it not be the responsibility of a provider (whether it be the core provider of a reseller) to check the reputation of an IP on a service that a user terminates (or is terminated by provider), and then get it delisted if it is dirty before issuing it to another client?
I didn't expect a refund, and still don't. All I expected was the provider to try and help me to resolve the problem which was not of my doing. They were not interested in doing this at all.
Hostdzire, just a minor point but I don't think that barbaraza might be a bad user but a good user so in your statement, its that now both bad and good users simply do not buy knowing he may get IP which is already blocked, and he could not complain about it and will not get replacement.
Another thing but to take a conclusion from this thread. I feel like its always worth checking the ip's that you might get for your server and use online services to find if ip is clean or not and only then buy if possible.
Otherwise another thing can be that, to check ip after buying the server and then refunding it if ip is banned but I prefer doing the first thing although it might add friction into buying but that's precisely what might be needed too
@HostDZire I think that @barbarza bought a server with you and they idled it for 8 months and it was now that they needed it to be used but it became issue because of ip being blacklisted. So they asked you if there is anything that you can do about it and there wasn't so they were disappointed to write this thread.
My understanding seems to me that barbaraza basically idled for 8 months or didn't need the ip reputation check for 8 months but that they might've simply trusted your service (so much so that they shilled it from my understanding) to have that idle service.
@HostDZire Do you support my first point, in the sense that I feel like having refunds is still a waste of time but do you have something akin to looking glass or a functionality where I can look at what IP I can have before buying because I feel like I might be a good user but good users need their websites running too and that means having a clean ip. Do you support this idea?
(Also a question to LET, Is there anything else that we can meaningfully learn from this situation to better keep in mind as well maybe too?)
I would say it is a premium feature. I wouldn't hardly bash on LET providers who offers extremely lowball servers for not spending their support time on cleaning blacklists after each abuser.
LSWs IPs definitely have this issue. When I was setting up an internal network via netbird before, it couldn't work because Google blocked that IPv6 address. Luckily, it was only an IPv6 problem. It looks like LSWs LAX region has seen some serious IPv6 abuse in the past. After I disabled IPv6, IPv4 worked fine. I also checked a few common IP abuse databases, and the IPv4 addresses seem okay, this is just for the 2 vps I got.
Awkward.
I agree with @barbarza but how does @HostDZire improve this? If the only solution would normally be a refund but we're 8 months in I don't see a realistic solution.
As I said, I don't expect a refund. Just wanted a let us try help you resolve the issue as opposed to a there's nothing we can do.
If I may say so, as a general remark, if the cleanliness of an IP is important to you, it's worth checking the IP of a newly purchased VPS right after the purchase
Otherwise, I don't think that it's very common for a low-end provider to assign a new (cleaner) IP on request months later
(That said, I understand that you feel disappointed)
I would like to note that I have never ever have seen Google Safe Browsing listing on any of my personal machines or even after my own (no-kyc with sign up from Tor) customers. I am surprised that Leaseweb has this issue at all. It isn't like you expect Netflix or some other service to not detect the IP address as datacenter or network hosting a lot of VPNs, it is pretty severe listing I genuinely have no clue how LSW got.
I got you but from their pov the only way they can help is a refund (and even that is against policy) ((and is off the table at 8mos)) so really it comes down to just a psa reminding folk to check these things immediately.
Yes, exactly.
Just an unfortunate set of circumstances, which I realize is completely unhelpful
I think that if it’s confirmed to be an IP issue, the solution is simple: using a CDN or a front-end reverse proxy should quickly resolve the problem.
But normally, shouldn’t this be a domain-level blacklist? In any case, the timeframe is too long, and no one knows exactly what happened during that period.
I think you can order an alternative IP. Just my 2cents.
Both posts from July, when your order is from... have this multiple times on the LET post, which then either takes you to the main vps listing page with the rules, or directly links the rules...
You sat on the thing for 8 months without bothering to check it out, and are now upset with them for what? Not bending over backwards to help you over $22 from 8mo ago? Learn the lesson to check this kinda crap at time of purchase if it's important to you and move on. @HostDZire even stated they'd likely have refunded if you'd messaged them right after purchase... I don't really get what the heck they're supposed to do when its 8 freaking months later.
You mean he idled properly. That is how a true LET member idles their service in a suitable manner. A member like this should be spoken highly of.
Lol, I don't disagree. I just don't really get being all up in arms at this point. Idle it for the last 4 and move on :P
if it is the problem of IP address, just put cloudflare in front it, then problem resolved, and port 25 blocked, no email issue as well
Hostdzire is a reseller of leaseweb, leaseweb can't change IP, if you contact them in 7 days, i think they can just cancel your order and reorder it for free ( leaseweb has 7 day no question ask refund policy? ), but you contact them after 8 month
now you ask HostDzire to give you a new IP or remove the IP from xxx database, i don't think it's HostDzire's job after 8 month of the ordering date
i think for this porblem, you and HostDzire, 90% and 10%
Also they don't allow transfers of servers so they will not find a new home and will just be cancelled
How dare you!
Btw, as there are multiple cases of "about [e.g. a week] ago Google started to flag my IP/domain/site":
Maybe Google is the "guilty" party. They are known to occasionally change things and/or to come up with new "rules".
Oh, and @HostDZire, the colour of the front bezel on the node my VPS is on is super-important to me!!! Which is why I never cared to ask about or mention it during all the months.
But now, after some big known to be weird corporation said "your front bezel is ugly!" I want you to change the colour to one considered OK by said corp!
Warning: If you say you can't do that, no matter how good your reason/justification, I will open a thread on LET bashing you. Also I'll clearly say that you do not care and even are not interested!