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DartNode: Dedicated Server Dead for 48+ Hours, Blaming DDoS for Failed OS Install
Hey all,
Posting here because my ticket is going absolutely nowhere and I'm losing my mind.
Got a dedi pushed to my account by DartNode support on Monday. Thing was dead on arrival — IPMI completely unreachable, control panel useless, nothing. Opened a ticket right away.
Here's how it's gone so far:
- Monday – Reported the server is completely dead, no IPMI access.
- Tuesday – Staff member (Ifeanyi) says they've looped in the NOC and it'll be sorted within 24 hours. Okay, fine.
- Wednesday (today) – Different guy (Daniel) replies saying he spent four hours trying to manually reinstall the OS, but their "network kept dropping out from attacks" (apparently a DDoS hitting US-West). His solution? Give up and try again tomorrow morning.
So yeah, 48+ hours in and the server has never once been usable since the push. If a DDoS is taking down your internal network badly enough that a basic OS reinstall can't complete in 4 hours, that's not just bad luck — that's a mitigation problem.
I've asked for SLA compensation and a billing extension for the dead days, but responses are slow and nothing concrete has been offered.
Anyone else hit this kind of downtime with them lately? Curious if this is a recent thing or just me getting unlucky.
@DartNode — would really appreciate actual NOC eyes on this, not just "we'll try again tomorrow."
Comments
Is the entire network segment under a DDoS attack, or is it just your specific IP address?
According to support staff (Daniel), he explicitly said "Doesn't look like you are the target" — so it's a broader attack affecting the entire US-West datacenter network, not my specific IP. That's why even their internal network keeps dropping and they can't complete a basic OS reinstall. Screenshots of the ticket attached.
Though I do question this explanation — a properly architected datacenter should have its management network (IPMI/OOB) on a completely separate out-of-band network that's isolated from public traffic. A DDoS shouldn't be able to touch it at all. If their internal/management network is collapsing under a DDoS, that points to a much deeper infrastructure problem than just "we're under attack."
Data center personnel can perform an offline installation, though this approach is generally not recommended. Even if the installation is successfully completed, the system cannot be used normally as long as the attack persists.
You may inquire whether they offer DDoS-protected IP addresses, which you could purchase as an add-on; otherwise, you will simply need to wait patiently.
I got this earlier today, not sure if related
That’s a fair point technically, but the issue here isn’t really about DDoS protection on my end — the server was pushed to me dead on arrival and has never been usable for a single minute. At the very least I’d expect proper SLA compensation for the downtime. And if their infrastructure is so vulnerable that a DDoS takes down their management network too, that’s a problem they need to own, not push back onto customers as an upsell opportunity.
That’s HOU, mine is LA (US-West) — so it’s not even the same location, yet both are having major issues at the same time. At this point it really does look like a systemic problem across their entire network, not just a single targeted attack. Still no ETA on my end.
@DartNode I'm still waiting on an answer for a service that has been down for nearly 48 hours at this point, attempted this already three times, without anyone so far providing me with a technical log so I can go ahead and solve the issue at hand. This is not a correct procedure. Ticket ID #23105 - and please answer as soon as possible, because there are users without service. Thank you in advance.
@keoir let's try this way.
Update: 96 hours without any answer from DartNode. And this is a dedicated service, I wonder if it was a VPS.
Again, quoting @keoir @DartNode.
@DartNode
Last Active December 2025
@keoir
Last Active March 11
Let me know the ticket # and I can take a look for you
My Houston (HOU) VPS has over 90% packet loss.
10% of your packets are still going through, don't be ungrateful!
In Houston we have a problem.
Those are never fun words to hear haha
We just cleared an issue/ engineering case for a failing optic in R-14, which impacted a chunk of VM customers.
Should be fixed now