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Unresolved Refund Request - Over 30 Days Since Formal Commitment
I am writing this to bring attention to a refund issue with @CloudCone that has been dragged on for over a month.
The Case Summary:
Ticket ID: #9348203
Date of Commitment: Feb 16, 2026
The Promise: Staff (Sachithra) explicitly confirmed that a refund of my prepaid balance ($13.99) would be processed to my original payment method (Alipay) within 7-14 working days.
The Problem:
It has now been 30 days (over 20 business days) since that formal commitment. Despite my patience, the refund has not been initiated. Recent responses from the billing team have been automated templates about "queues," which is unacceptable given that the promised timeframe has already doubled.
Current Actions:
I have already filed a formal complaint with the BBB (Better Business Bureau) regarding this breach of written commitment.
I am posting here to see if any CloudCone representative can provide a legitimate Refund Transaction ID instead of more automated excuses. I’ve enjoyed CC's services before, but withholding a confirmed refund for this long is a very poor business practice.
Comments
Thanks for contacting LowEndSupport! Your awaiting time is doubled.
Reguards,
Tagging @CloudCone and @Mihir for visibility. It’s been a month since the promise in Ticket #9348203. Hoping to get a Transaction ID today.
Yeah, it’s quite a joke that it takes 30 days for a confirmed refund. Still waiting for @CloudCone to step in.
The BBB has officially assigned a case number to my complaint: #24646998.
Interestingly, CloudCone support is now claiming that filing a dispute will "cancel the normal refund process" and "result in a longer resolution period." This looks like a clear tactic to discourage customers from seeking third-party mediation. I am keeping the case open until I see the Transaction ID. @CloudCone @Mihir
Unbelievable response from CloudCone Support
I just received a response on my ticket, and it's quite shocking. Instead of providing the promised refund, the staff (Sachithra) is now claiming that filing a BBB complaint "effectively cancels the normal refund process" and "may result in a longer resolution period."
They even claimed that "in most cases, these processes are resolved in our favor."
It seems CloudCone is now using my legitimate BBB filing (Case #24646998) as an excuse to further withhold my $13.99 refund. This feels like a clear attempt to intimidate a customer into withdrawing a regulatory complaint.
Is this how @CloudCone operates now? Threatening customers for seeking third-party mediation after 30 days of broken promises?
https://imgur.com/a/pkYA2pc
https://imgur.com/a/SEOEmLB
"Just to be clear: CloudCone staff (Sachithra) told me in Ticket #0060313 that my BBB filing (Case #24646998) would 'effectively cancel the normal refund process' and lead to a 'longer resolution period.'
Is this a standard policy now? To penalize customers for seeking third-party mediation after 30 days of delay? @CloudCone @Mihir — I am waiting for the Transaction ID, not more excuses." @Cloudcone
So, you paid $14/mo for a vps and now want the money back after 20-30 days of requesting a refund to your Alipay account and now a BBB filing case? I just checked your imgur links and what i see is
27 days ago, support told your vps is "non-refundable" also your account bal unrelated to SLA/service credits will be refunded by the staff "Sales and Billing team" and SLA/goodwill service credits are also non-refundable
14 hours ago: you already have a refund. The 7-14 business day timeframe is an estimate during high seasonal periods. It could take longer. If you fill out a complaint though Alipay or BBB (like you did), normal refund process is thrown out the window and it will TAKE LONGER in most cases.
TLDR: You fucked up, so you have to wait longer. At this point. Move on with another provider. k bye mjj
Balance vs Service: To clarify, I am not asking for a refund of a non-refundable VPS service. I am asking for my prepaid account balance, which CloudCone staff explicitly promised to refund to my Alipay on Feb 16 (Ticket #9348203).
Broken Promise: "7-14 days" is an estimate, but it has been 30 days. Doubling the promised timeframe without a single update is not "seasonal delay"; it's a failure of service.
The BBB Filing: I filed the BBB complaint after the 30-day mark because the standard process had already failed. Claiming that seeking third-party mediation "fucks up" the process is essentially saying customers should wait indefinitely without recourse.
Transparency: I posted here for transparency. If a provider promises a refund in writing and fails to deliver for a month, the community deserves to know.
Still waiting for a Transaction ID, not more excuses or "mjj" labels. @CloudCone @Mihir
@Fubukibox — I think you missed the core facts here:
Balance, NOT Credits: I am not requesting a refund for "non-refundable service" or "SLA credits." I am requesting my Prepaid Account Balance ($13.99). CloudCone staff explicitly confirmed this as refundable to my original payment method (Alipay) in writing on Feb 16 (Ticket #9348203).
30 Days != 14 Days: "7-14 business days" is an estimate, but it has been 32 calendar days (over 20 business days). Doubling the promised timeframe without a single transaction ID is a failure of service, not a "seasonal delay."
The BBB Filing is the Result, Not the Cause: I filed with the BBB after the 30-day mark because the "normal process" had already failed. Suggesting that a customer should wait indefinitely without seeking third-party mediation is an invitation for providers to ignore their own commitments.
Intimidation Tactics: Telling a customer that a regulatory filing "effectively cancels" their refund and will "take longer" is a classic intimidation tactic. I am posting this for transparency—so the community knows how CloudCone handles written promises.
my least favorite thing about ai is how it made all the mjjs sound like robots. i miss the mjj bible
I hope that when your own services go down or your data disappears, you’ll be just as 'chill' when the provider hits you with the same endless templates and broken promises. Regardless of the amount, a commitment is a commitment. @CloudCone @Mihir — still waiting.
Congrats, you got CloudConned.
CloudCone's financial and administrative ticket processing is very slow
I am more confused why "he" posts the same thing twice most of the times, slightly redacted.
Different LLM to write same post?
im super chill because i have backups
sorry ur just figuring that out now
Update (March 18): The "Store Credit" Trap
CloudCone Support (Sabry A) just responded to my ticket with a classic bait-and-switch tactic.
The Trap: They asked me to "Destroy the server" first and then promised a refund to my "Account" (Store Credit), not my original payment method.
The Contradiction: They explicitly stated: "These funds cannot be refunded back to the original payment method."
The Evidence: This directly contradicts the formal written promise made by CloudCone on Feb 16 (Ticket #9348203) where they confirmed a refund to my Alipay.
I have officially declined this "Store Credit" offer. I will not destroy my server for non-withdrawable credits.
It seems @CloudCone is now trying to backtrack on their original commitment to avoid a real refund. I have added this new inconsistency to my BBB Case #24646998.
Still waiting for the Alipay Transaction ID, @CloudCone @Mihir. Stop the games.
If you were told that it's non-refundable, you should be happy that they're at least offering to refund you to store credit. Your other option is to write it off as a loss.
Why do people still buy from these scammers?
I've noticed some comments focusing on the "AI-generated" nature of my posts rather than the actual 30-day delay and the contradiction in CloudCone's support responses.
To clarify for the "old-timers": I use AI to bridge the language gap and ensure my technical/legal points are clear. If that offends your forum culture, so be it.
Thanks to those who actually focused on the consumer rights issue.
Thank you for reminding us, which prevented us from falling into CloudCone's trap.
No updates from billing for the past 2 days after the last response. Still waiting for a resolution.
I am not weighing in on your misery with CloudCone other than, it's $13 right? I mean when you think about it, I understand that sometimes it's the point of it all, its the principle right, but $13? Wouldn't you say that even your time spent on this LowEndTalk is worth more than that, its not a time well spent.
You may disagree with their policies, their policies might be broken, but just my honest opinion without casting any shade on your situation because I am not.
The way I would think about this is, it's a Starbucks coffee and a donut, not worth your time this hard, my two cents otherwise good luck, hope all goes well.
You have never saw people fighting for $0.37 incurred in transaction fees
https://lowendtalk.com/discussion/comment/4671308/#Comment_4671308
https://lowendtalk.com/discussion/comment/4671316/#Comment_4671316
I have to say @rpqu I have not been around these parts (LET) long enough to experience or witness that
..
This, I... I have no words..
Even at the cheapest part of the world it's equivalent to a meal (carbs+veggies) or snacks. But, it's not worth the time. For example, $0.37 snacks in mainland china is.. a corn in a cob or meatbun
$13 in MJJ snacks is roughly 22 chicken burgers
Good advice. But that's just how some MJJs are. 🫠