Xhosts.uk WordPress lifetime has been suspended !!!

techdragon · March 6

@forest said:

@concept said:
Trying to do KYC on this 20i/Web hosting/Wordpress hosting is causing more problems than it is worth. Just shut it all down.

It's going to end up causing even more damage to their reputation when people comply but lose their access anyway. I wouldn't be too surprised if it ultimately ends with the provider being banned if enough people continue being kicked out without refund despite following the ToS and KYC requirements.

I get that they have to take steps to limit abuse, but when someone who is showing no evidence of abuse is failing to verify because of issues on xHost's side or Stripe's side, the provider should be going out of their way to help them get verified. "Provider having technical problems" isn't an offense that one can terminate a contract for.

How many clients do they claim to have?

xHosts · March 6

@techdragon said:

@xHosts said:

@forest said:

@xHosts said: For one-time fee packages, calculating refunds is much more difficult as some of these services have been active for a few years, and setting an arbitrary cutoff period inevitably creates edge cases.

For the sake of your reputation, any failure to KYC due to mistakes on your side (or on Stripe's side) should be met with a full refund even if the service has been active since the beginning. This will keep people from associating your brand with unfair termination. For $3, it's definitely worth it.

Now, I'm assuming that your ToS mentioned the possibility of KYC when the service was originally purchased, right? So customers always knew of the possibility that you may be required to KYC them?

We have always had a clause in our terms stating that “we may request additional identification or information to verify an order.”

I’m not going to confirm or deny details about individual cases, as discussing specific accounts publicly would not be appropriate. Some assumptions are being made that failed KYC checks simply mean someone was “unlucky,” but compliance processes are rarely that simple.

To speak in general terms: when a KYC request is made, a customer may confirm their email and phone number and upload documents. However, that alone does not automatically confirm authenticity. Unfortunately, it is possible for people to obtain document templates or attempt to submit altered information.

This is why providers such as Stripe perform automated checks and cross-referencing against known patterns — for example previously flagged documents, reused details across different submissions, or other inconsistencies. Because of this, verification outcomes are not always a straightforward pass or fail based only on what is uploaded.

Each case therefore has to be reviewed on its own merits, and sometimes decisions are based on risk signals that are not appropriate to discuss publicly.

From a business perspective, when dealing with compliance matters we have to follow the process rather than make exceptions based on external pressure. Our goal is simply to operate responsibly and keep the platform stable for all customers.

Let's be honest, there are no complex internal systems or algorithms. You're reselling 20i $99pm unlimited web hosting plan. Everything you use is external and provided by a third party.

You also filed your accounts late and were nearly struck off last year so maybe you should consider your own ability to meet compliance requirements.

I’m not going to get into personal attacks, but since it was mentioned — last year I unfortunately had some serious family issues to deal with. I lost one parent and the other required life-saving surgery and needed 24-hour care afterwards, which I was responsible for providing.

During that time my priority was understandably my family. The filing was completed and the company remains in good standing.

I’d prefer to keep discussions focused on the hosting services rather than personal circumstances.

I do not see any need to provide any further input on this, everything that requires to be said has already been stated.

If anyone has a genuine issue, you are welcome to send in a ticket.

techdragon · March 6

@xHosts said:

@techdragon said:

@xHosts said:

@forest said:

@xHosts said: For one-time fee packages, calculating refunds is much more difficult as some of these services have been active for a few years, and setting an arbitrary cutoff period inevitably creates edge cases.

For the sake of your reputation, any failure to KYC due to mistakes on your side (or on Stripe's side) should be met with a full refund even if the service has been active since the beginning. This will keep people from associating your brand with unfair termination. For $3, it's definitely worth it.

Now, I'm assuming that your ToS mentioned the possibility of KYC when the service was originally purchased, right? So customers always knew of the possibility that you may be required to KYC them?

We have always had a clause in our terms stating that “we may request additional identification or information to verify an order.”

I’m not going to confirm or deny details about individual cases, as discussing specific accounts publicly would not be appropriate. Some assumptions are being made that failed KYC checks simply mean someone was “unlucky,” but compliance processes are rarely that simple.

To speak in general terms: when a KYC request is made, a customer may confirm their email and phone number and upload documents. However, that alone does not automatically confirm authenticity. Unfortunately, it is possible for people to obtain document templates or attempt to submit altered information.

This is why providers such as Stripe perform automated checks and cross-referencing against known patterns — for example previously flagged documents, reused details across different submissions, or other inconsistencies. Because of this, verification outcomes are not always a straightforward pass or fail based only on what is uploaded.

Each case therefore has to be reviewed on its own merits, and sometimes decisions are based on risk signals that are not appropriate to discuss publicly.

From a business perspective, when dealing with compliance matters we have to follow the process rather than make exceptions based on external pressure. Our goal is simply to operate responsibly and keep the platform stable for all customers.

Let's be honest, there are no complex internal systems or algorithms. You're reselling 20i $99pm unlimited web hosting plan. Everything you use is external and provided by a third party.

You also filed your accounts late and were nearly struck off last year so maybe you should consider your own ability to meet compliance requirements.

I’m not going to get into personal attacks, but since it was mentioned — last year I unfortunately had some serious family issues to deal with. I lost one parent and the other required life-saving surgery and needed 24-hour care afterwards, which I was responsible for providing.

During that time my priority was understandably my family. The filing was completed and the company remains in good standing.

I’d prefer to keep discussions focused on the hosting services rather than personal circumstances.

I do not see any need to provide any further input on this, everything that requires to be said has already been stated.

If anyone has a genuine issue, you are welcome to send in a ticket.

It's not a personal attack to point out that a company filed it's accounts late but I'm sorry to hear that.

Take care and I hope this year is a better one for you.

maxxxxx · March 6

@xHosts said:
Average one time fee account £3.50 - £1.25 (based on a single attempt, some customers when it displayed attempted again and again) - £2.25

It is actually explained on the Stripe website how to prevent/limit this.

TrK · March 6

@itachikonoha said:

@xHosts said:
Just to add some context from our side.

We host a fairly large number of accounts on the 20i platform and, based on our current figures, around 95–96% of customers completed the KYC verification without any issues.

In a few cases there were small problems such as mistyped phone numbers or email addresses, which were easily resolved once the customer opened a support ticket and we could assist them. Those accounts were then re-enabled without further problems.

Most of the cases being discussed relate to older one-time fee packages. Before implementing verification we sent advance notice explaining the change and why it was being introduced.

One important point is that 20i operates a shared hosting environment. If problematic activity occurs and an IP address becomes blacklisted or flagged, that can affect not just one user but potentially many other customers sharing the same infrastructure.

This is also where shared hosting differs from VPS hosting. With a VPS you typically have a dedicated IP assigned to your server, so if that IP becomes blacklisted it mainly affects that individual server and the user running it. In a shared hosting environment, however, a single issue can potentially impact hundreds or even thousands of accounts that share the same resources.

Because of this, upstream providers take risk management seriously. If too many problematic accounts exist under a reseller, it can create a situation where the provider may consider the reseller a potential risk to the platform, which could lead to the reseller services being terminated. Obviously that would affect all customers hosted under that account, including many legitimate users and small businesses who rely on their websites being online.

For monthly and annual customers who were unable to complete verification, we are working with them individually to arrange pro-rata refunds where appropriate.

For one-time fee packages, calculating refunds is much more difficult as some of these services have been active for a few years, and setting an arbitrary cutoff period inevitably creates edge cases.

Throughout this process our intention has simply been to keep the platform compliant and stable for everyone. We always encourage customers to open a support ticket if they have concerns, as in most cases issues can be resolved quickly once we can look into the account properly.

I will shoot the straight question.

I have a life time shared hosting (20i). I haven't done any KYC nor got any mail or notification for it.

Have I passed KYC test based upon my account information?

Or I can expect a notice any time soon?

Or should I raise a ticket to know the status?

If I wasn't in LET, I wouldn't have known that there was a KYC issue (my mail receives your mails without any issues and I checked, no mails from you regarding KYC in specific but I could be wrong so can you mention the time period when you sent those mails).

If I do fail, how much time I get to copy my content?

High chances you will, same thing happened with me, no emails regarding the kyc and whatnot and wham account suspended for KYC purposes. Start migrating now if you don't want to deal with another surprise headache.

default · March 6

This provider loves introducing KYC on customers by changing the rules; however did this provider send email notification previously to all their customers to notify and offer a grace period for these new rules which clearly impacted existing customers?

JosephF · March 6

@techdragon said:

You also filed your accounts late and were nearly struck off last year

What is this referring to?

techdragon · March 6

@JosephF said:

@techdragon said:

You also filed your accounts late and were nearly struck off last year

What is this referring to?

The company providing the services.

forest · March 6

@network said:

@forest said: If a provider could unilaterally revoke a contract they themselves entered into, then VeloxMedia would not have been banned!

They should have just added this clause:

@rcy026 said: xHost may chose to terminate the contract for any reason

That would likely count as an unconscionable contract and be invalidated.

forest · March 6

@rcy026 said: XHost's terms of service literally says that xHost may chose to terminate the contract for any reason. If you are going to refer to what is says in a contract to prove a point, maybe you should read it first.

Again, such things count as unconscionable contracts and do not hold up in court. The real reason no one is going to do anything about it is because no one is going to jump through multiple jurisdictions just to be awarded nominal damages.

zed · March 6

anything for 3.50 anything for 3.50

default · March 6

So.... is the end nigh? Should this one have provider tag removed because of not honouring paid contracts?

buzzyLET · March 7

I'm trying to figure out what to do - i bought this a few months back because i was getting nervous about my Visual Web Technologies lifetime. Haven't yet migrated stuff but I probably won't now. I've had my IDs been rejected randomly on ID checks and almost lost an apartment over it because they used a third party KYC that couldn't figure out what was wrong and had to beg them to manually go over it. Thankfully they did and was able to get the apartment but these third party KYCs with no recourse is an increasingly terrifying and bad situation to be in. Since I just bought it I may be within the chargeback window. Haven't yet gotten an email to KYC just to prepare myself to do so. Maybe Xhosts will see the light here.

this would be my first time doing KYC for a hosting provider and it makes me feel insecure about the service. because if they are able to change the terms like this, who's to say they wouldn't do so again, or force me to do KYC again with another company years down the line after passing the first one that I then fail after migrating everything over?

i had seen that xhosts got really good reviews before all this. it's just such a shame. I know lifetimes can be a gamble but I didn't feel this way while seeing Xhost's reviews and reputation at the time.

I almost feel like at this point getting users to pay an additional one time fee would be less problematic than KYC

buggedout · March 7

@ralf said:

@host_c said:

A user who provides correct details and a copy of their ID when requested is complying completely with the TOS.

Yes, hetzner's verification system declined my ID although it was correct, so they did a manual verification and approved my account. Thats how KYC should be done!

buzzyLET · March 7

@buggedout said:

@ralf said:

@host_c said:

A user who provides correct details and a copy of their ID when requested is complying completely with the TOS.

Yes, hetzner's verification system declined my ID although it was correct, so they did a manual verification and approved my account. Thats how KYC should be done!

Glad to see there are companies who will do this because this has happened to me for more important things than just hosting (see my post above). I've heard about it happening to people who need to get approved for more serious things such as tax or financial stuff and lose access to their money. There should always be a way to manually verify

rpqu · March 7

@buzzyLET said:

@buggedout said:

@ralf said:

@host_c said:

A user who provides correct details and a copy of their ID when requested is complying completely with the TOS.

Yes, hetzner's verification system declined my ID although it was correct, so they did a manual verification and approved my account. Thats how KYC should be done!

There should always be a way to manually verify

Walk-in KYC as it should be

gbzret4d · March 7

5 pages for 3€

Lol

forest · March 7

@buzzyLET said: i had seen that xhosts got really good reviews before all this. it's just such a shame. I know lifetimes can be a gamble but I didn't feel this way while seeing Xhost's reviews and reputation at the time.

I think they're shooting themselves in the foot because they didn't realize how abuse their lifetime plans would attract, which puts their partnership as a reseller in jeopardy. But they also aren't realizing that their reaction, while not ill-intentioned, is damaging their reputation specifically for the reason you say: It's making customers feel insecure and anxious due to uncertainty.

I'm personally going to avoid the services they are reselling, but I remain cautiously optimistic about the services run on their own hardware. It's a lot harder to get kicked out of a datacenter than a reseller package. If I do get a demand for KYC though, I'll just leave. I'm not going to give my government information to a random low-end host.

buzzyLET · March 7

@forest said:

@buzzyLET said: i had seen that xhosts got really good reviews before all this. it's just such a shame. I know lifetimes can be a gamble but I didn't feel this way while seeing Xhost's reviews and reputation at the time.

I think they're shooting themselves in the foot because they didn't realize how abuse their lifetime plans would attract, which puts their partnership as a reseller in jeopardy. But they also aren't realizing that their reaction, while not ill-intentioned, is damaging their reputation specifically for the reason you say: It's making customers feel insecure and anxious due to uncertainty.

I'm personally going to avoid the services they are reselling, but I remain cautiously optimistic about the services run on their own hardware. It's a lot harder to get kicked out of a datacenter than a reseller package. If I do get a demand for KYC though, I'll just leave. I'm not going to give my government information to a random low-end host.

I think I've already had to verify through stripe before so they have or had my data at some point and they're better than some of the Palantir backed or shadier seeming ones. Does look like the Provider also gets a copy but it's unclear to me if this ends up on their servers that easily or if it's just something they can view in Stripe, seems like some providers were unaware they could even be viewed at all.

For me it's a slippery slope type issue. The terms changed already. So maybe a year from now I need to KYC AGAIN with a worse provider, or I get flagged for "abuse" because they're trying to weed out the lifetime plans.

I'm really unlucky I bought this when I did, got to be the worst value I ever got for a lifetime plan as it's less than 2 months already

i get that it's a tough situation with the reseller services and I don't think xhosts means any ill will. but it just seems like it could have been handled much much better than this. I guess lucky that I was lazy and hadn't migrated anything over yet

I don't want to charge back for this but I feel really ripped off because i didn't sign up for this - if I did so would this affect my reputation with other low end hosts? I know there was some sort of fraud list that they would put customers on etc

Banned · March 7

@yoshiki said:

@Banned said:
However, they refused to assist or provide any alternatives, even though it is not my fault that the service they chose to verify customers does not accept my documents, and asking me for documents that are not even applicable to me. Instead, they only gave me 24 hours to back up my data before terminating my service completely.

Can you share the ticket screenshots?

I am not trying to avoid KYC, but why should I be penalized because the company they willingly chose to process the verification cannot read my documents? I do understand that they don't have control over Stripe's results, and they don't even see the submitted documents, but there are no exceptions or even an option for a manual review?

I have completed KYC with multiple other companies and have never faced such a hassle. They always accepted my documents right away. Only one company did not accept them and asked for a translated version of my ID instead. So I paid a registered office to officially translate it and sent it to them, and they approved my KYC without any issues.

Meanwhile @xHosts:

itachikonoha · March 7

I can't see how stripe will verify my ID though.

Govt. documents in India are not given to third parties except aadhar even during which, you will require my consent. Not sure a non indian company can request for aadhar authentication from UIDAI.

So obviously it SHOULD fail. At this point, I'll be more worried if i do pass because how the hell stripe verified my ID (in case they did). And if they CAN verify my data, how did they get the backend verification.

JohnFilch123 · March 7

@buggedout said: so they did a manual verification

They never did the same for me, so I guess you were lucky.

@buzzyLET said: this would be my first time doing KYC for a hosting provider

You do not have to do it, do you know? There are plenty of other providers. At least, that is what I would do, if I receive a KYC request.

forest · March 8

@Banned said: I do understand that they don't have control over Stripe's results, and they don't even see the submitted documents

Actually, they can see the submitted documents. When you give your info to Stripe, you're also giving it to whatever random low-end provider you're using. They get to see it all through the Stripe dashboard, not just a simple "pass"/"fail" result as some people seem to think.

TrK · March 8

Just received this,

Dear XXXXXXX,

Following an internal review, the owner of xHosts has authorised a one-time goodwill extension for customers who may not have completed the previously required identity verification process.

This extension has been introduced to ensure that any customers who may have missed earlier communications are given a final opportunity to complete verification.

Please review the following conditions carefully:

A final identity verification window will remain open until 10:00 AM GMT on Tuesday, 10th March 2026.
This extension applies only to accounts that have not previously attempted identity verification.
Accounts that previously attempted verification and did not pass the process will not be eligible for a retry.
Identity verification will continue to be conducted through our trusted third-party verification provider.
To complete verification, please use the secure verification link below:

Verification Link:
https://verify.stripe.com/v/XXXXXXXXXXXXXXXXX

To ensure all affected customers receive this final notice and have the opportunity to complete verification or retrieve their data, accounts may remain temporarily accessible until the verification deadline.

Customers who choose not to complete verification may wish to take this opportunity to download backups or migrate their services prior to the deadline.

This temporary access does not indicate that the identity verification requirement has been satisfied. Accounts that do not successfully complete verification before 10:00 AM GMT on Monday, 9th March 2026 will be suspended automatically in accordance with our Terms of Service.

Please note that this is a one-time goodwill gesture authorised by the owner and does not change our identity verification policy.

After 10:00 AM GMT on Monday, 9th March 2026, the verification process will permanently close. No further extensions or verification attempts will be permitted.

This notice is being sent to the registered email address associated with your account to ensure all affected customers receive direct notification.

For additional transparency, a community announcement has also been posted within our Discord server. Customers who wish to view this update may join here:

https://discord.gg/SdWCEDSVGK

If you believe your account is eligible and have not previously attempted verification, please ensure the verification process is completed before the deadline.

Best Regards

xHosts UK

buggedout · March 8

@TrK said:
Just received this,

> Dear XXXXXXX,
> 
> Following an internal review, the owner of xHosts has authorised a one-time goodwill extension for customers who may not have completed the previously required identity verification process.
> 
> This extension has been introduced to ensure that any customers who may have missed earlier communications are given a final opportunity to complete verification.
> 
> Please review the following conditions carefully:
> 
> A final identity verification window will remain open until 10:00 AM GMT on Tuesday, 10th March 2026.
> This extension applies only to accounts that have not previously attempted identity verification.
> Accounts that previously attempted verification and did not pass the process will not be eligible for a retry.
> Identity verification will continue to be conducted through our trusted third-party verification provider.
> To complete verification, please use the secure verification link below:
> 
> Verification Link:
> https://verify.stripe.com/v/XXXXXXXXXXXXXXXXX
> 
> To ensure all affected customers receive this final notice and have the opportunity to complete verification or retrieve their data, accounts may remain temporarily accessible until the verification deadline.
> 
> Customers who choose not to complete verification may wish to take this opportunity to download backups or migrate their services prior to the deadline.
> 
> This temporary access does not indicate that the identity verification requirement has been satisfied. Accounts that do not successfully complete verification before 10:00 AM GMT on Monday, 9th March 2026 will be suspended automatically in accordance with our Terms of Service.
> 
> Please note that this is a one-time goodwill gesture authorised by the owner and does not change our identity verification policy.
> 
> After 10:00 AM GMT on Monday, 9th March 2026, the verification process will permanently close. No further extensions or verification attempts will be permitted.
> 
> This notice is being sent to the registered email address associated with your account to ensure all affected customers receive direct notification.
> 
> For additional transparency, a community announcement has also been posted within our Discord server. Customers who wish to view this update may join here:
> 
> https://discord.gg/SdWCEDSVGK
> 
> If you believe your account is eligible and have not previously attempted verification, please ensure the verification process is completed before the deadline.
> 
> 
> Best Regards
> 
> xHosts UK
> 
>

Whats goodwill here??

forest · March 8

@TrK said:
Just received this,

> Dear XXXXXXX,
> 
> Following an internal review, the owner of xHosts has authorised a one-time goodwill extension for customers who may not have completed the previously required identity verification process.
> 
> This extension has been introduced to ensure that any customers who may have missed earlier communications are given a final opportunity to complete verification.
> 
> Please review the following conditions carefully:
> 
> A final identity verification window will remain open until 10:00 AM GMT on Tuesday, 10th March 2026.
> This extension applies only to accounts that have not previously attempted identity verification.
> Accounts that previously attempted verification and did not pass the process will not be eligible for a retry.
> Identity verification will continue to be conducted through our trusted third-party verification provider.
> To complete verification, please use the secure verification link below:
> 
> Verification Link:
> https://verify.stripe.com/v/XXXXXXXXXXXXXXXXX
> 
> To ensure all affected customers receive this final notice and have the opportunity to complete verification or retrieve their data, accounts may remain temporarily accessible until the verification deadline.
> 
> Customers who choose not to complete verification may wish to take this opportunity to download backups or migrate their services prior to the deadline.
> 
> This temporary access does not indicate that the identity verification requirement has been satisfied. Accounts that do not successfully complete verification before 10:00 AM GMT on Monday, 9th March 2026 will be suspended automatically in accordance with our Terms of Service.
> 
> Please note that this is a one-time goodwill gesture authorised by the owner and does not change our identity verification policy.
> 
> After 10:00 AM GMT on Monday, 9th March 2026, the verification process will permanently close. No further extensions or verification attempts will be permitted.
> 
> This notice is being sent to the registered email address associated with your account to ensure all affected customers receive direct notification.
> 
> For additional transparency, a community announcement has also been posted within our Discord server. Customers who wish to view this update may join here:
> 
> https://discord.gg/SdWCEDSVGK
> 
> If you believe your account is eligible and have not previously attempted verification, please ensure the verification process is completed before the deadline.
> 
> 
> Best Regards
> 
> xHosts UK
> 
>

That's certainly better than nothing, and it looks like they are trying to take the criticism to heart, but for it to actually help anyone, they should assist people in verifying if Stripe is unable to verify them for any reason. If the customer has already paid, it's on xHosts to either refund them or find a way to get them verified (assuming their information is legitimate and the issue is on Stripe's end).

Nothing is more upsetting to a customer than following the ToS perfectly and being willing to verify, sending all their necessary documents, just to get kicked out without refund over something that is not their fault. Terminating someone because Stripe does not support their country is no different than terminating someone because you can't access AbuseIPDB to see if your customer got your IP blacklisted.

itachikonoha · March 8

@TrK said:
Just received this,

> Dear XXXXXXX,
> 
> Following an internal review, the owner of xHosts has authorised a one-time goodwill extension for customers who may not have completed the previously required identity verification process.
> 
> This extension has been introduced to ensure that any customers who may have missed earlier communications are given a final opportunity to complete verification.
> 
> Please review the following conditions carefully:
> 
> A final identity verification window will remain open until 10:00 AM GMT on Tuesday, 10th March 2026.
> This extension applies only to accounts that have not previously attempted identity verification.
> Accounts that previously attempted verification and did not pass the process will not be eligible for a retry.
> Identity verification will continue to be conducted through our trusted third-party verification provider.
> To complete verification, please use the secure verification link below:
> 
> Verification Link:
> https://verify.stripe.com/v/XXXXXXXXXXXXXXXXX
> 
> To ensure all affected customers receive this final notice and have the opportunity to complete verification or retrieve their data, accounts may remain temporarily accessible until the verification deadline.
> 
> Customers who choose not to complete verification may wish to take this opportunity to download backups or migrate their services prior to the deadline.
> 
> This temporary access does not indicate that the identity verification requirement has been satisfied. Accounts that do not successfully complete verification before 10:00 AM GMT on Monday, 9th March 2026 will be suspended automatically in accordance with our Terms of Service.
> 
> Please note that this is a one-time goodwill gesture authorised by the owner and does not change our identity verification policy.
> 
> After 10:00 AM GMT on Monday, 9th March 2026, the verification process will permanently close. No further extensions or verification attempts will be permitted.
> 
> This notice is being sent to the registered email address associated with your account to ensure all affected customers receive direct notification.
> 
> For additional transparency, a community announcement has also been posted within our Discord server. Customers who wish to view this update may join here:
> 
> https://discord.gg/SdWCEDSVGK
> 
> If you believe your account is eligible and have not previously attempted verification, please ensure the verification process is completed before the deadline.
> 
> 
> Best Regards
> 
> xHosts UK
> 
>

I haven't received above mail nor received any mail regarding KYC verification. There is only 2 days left.

What should I do @xHosts

ralf · March 8

So people who for whatever reason didn't do the KYC, whether because they are just lazy, opposed to sharing their ID documents or because they know they used fake details are given another chance, but people with legitimate ID that Stripe won't verify aren't. That's not goodwill.

I could understand refusing to start provision for someone who fails KYC, but stopping an existing service without any indication of TOS violation and someone who's prepared to submit genuine documents just seems ridiculous. This latest development doesn't change that.

And besides, I don't know how rushed the original process was (but guessing at least a month), to have this extension poorly announced with a 2 day deadline (actually from the above, some people are being given until Monday, some until Tuesday) is even more stupid.

They just need to full refund all the affected customers. After all, they're losing a service that is still promised to last their lifetime, so you can't pro-rata it. And if the provider is to be believed the cost of verification is 2/3 the cost of the service, so anybody who's not doing the verification is saving them money. The need to just refund everybody and chalk it up to a learning experience in running a company.

zed · March 8

dead horse. i don't buy webhosting but even from the sidelines this brand is toast. grab your shit and run. he said he was prorating refunds to annuals, if you were a lifetime chalk it up as a lesson and skip a cup of coffee today to break even.

LowHosting · March 8

I think this thread is a pretty good guide to the mistakes to avoid when you want to perform mass KYC on your (existing) customers, and using only one verification service with no manual review for unsupported countries is quite unusual aswell.

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