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A contract is binding as long as it's valid. If you are no longer a customer, you do not have a valid contract with the provider. If you seriously believe that a provider cannot kick out a customer if they want to, reality is going to hit you in the face like a shovel one of these days.
XHost's terms of service literally says that xHost may chose to terminate the contract for any reason. If you are going to refer to what is says in a contract to prove a point, maybe you should read it first.
Kind of true, but with an important little detail. Almost every contract contains a clausule that allows either party to simply end the contract. Not change, but end. Legally this is often referred to as an "exit clause" and every contract worth the paper it's written on has at least one. So while it is kind of true that you can not change a contract, you can chose to simply end it.
It's not like I applaud the way xHost has handled this, not in any way. But legally they have done nothing wrong, and people screaming about rights and entitlements they simply do not have, never had and never will have just annoys me.
I know this is lowend, but buying services for $7 with a fake name has never ever been a right, anywhere. Grow the fuck up.
So what? This is not even legal and thus it's not enforceable. That clause is simply invalid and the customer can just ignore it like it does not exist.
This hypothesis based on..?
Besides the contract there are other laws that are applicable and will override those kind of invalid clauses in the contract. You simply can not put anything you like in the contract. Practically every country has this starting from the laws of obligation then things like Unfair Contract Terms Directive and also other stuff most people have never even heard of.
Yes, I understand but you cannot arbitrarily apply it to those terms you do not like.
This is Directive, so there are questions with Direct Effect of it. We are going in deep forest with this discussion
it is a bit more complex than you imagine.
They should have just added this clause:
True this is an EU directive. But you'll find every country implemets it in law with slight variations. Even non eu countries will have similar laws. "Terminating the contract for any reason" will not fly in any "normal" country, perhaps not even in North Korea.
Without refund?
The ToS (updated 15th Feburay 2026) doesn't have such a clause, even if it did, it wouldn't be enforceable. Although it does have a clause regarding termination for failure to complete KYC verification.
However, the previous ToS (archive) which these plans would have used, only had "Customers must ensure that their account information remains accurate and up to date", no mention of having to verify through a third party.
In addition, you're not allowed to update the ToS with unfair terms, and without giving the other party the opportunity to exit with a (partial) refund.
An exit clause typically has certain conditions attatched to it, like fraud, abuse, etc. What you are describing is a no-fault termination clause, these are often illegal in jurisdictions that have better consumer laws, such as Canada, Australia, Europe etc. The host is based in the UK, where it's unlikely such a clause would be legal.
Regardless, the provider doesn't have such a clause in their ToS.
Did anyone suggest this? Who are you talking to?
It is very much legal and tested several times in court.
UK Consumer Rights Act 2015, which I guess xHost adheres to being a UK based company, says that such terms must be fair and mutual, meaning as long as the customer has the same right to end the contract as the provider, it is legal.
The most sensible response I've read today...
I note with great regret that many users here do not understand that running a business is not like being at the playground. For them, the important thing is to pay €1 for a service and not comply with any regulations or laws.
Again, depends on the laws of the country, but EU/UK basically says that you are entitled to a refund within 14-days of initial delivery, or if the delivered service is not as advertised or described, or otherwise not "fit for purpose" (like being down/unreachable or otherwise broken).
So in this case, I highly doubt that anyone would be legally entitled to a refund.
When is a yearly/lifetime VPS considered "delivered"?
When you get the login to it.
There is no such thing as a final delivery of a subscription if that is what you are trying to get at.
So I can sell a yearly VPS, terminate on day 15 without refund?
I'm not a lawyer so I'm not going to give you legal advice. Google it or ask an AI.
Based on that logic it will be YES
You're not allowed to arbitrarily cancel a consumer contract without cause in the EU or UK. If you do, the consumer would be entitled to a refund and possibly compensation.
I imagine this thread would have been more fun with [email protected] presence
I will shoot the straight question.
I have a life time shared hosting (20i). I haven't done any KYC nor got any mail or notification for it.
Have I passed KYC test based upon my account information?
Or I can expect a notice any time soon?
Or should I raise a ticket to know the status?
If I wasn't in LET, I wouldn't have known that there was a KYC issue (my mail receives your mails without any issues and I checked, no mails from you regarding KYC in specific but I could be wrong so can you mention the time period when you sent those mails).
If I do fail, how much time I get to copy my content?
We are currently processing accounts in batches to allow us to manage support requests and customer questions more efficiently.
Any accounts that are impacted will receive an email notification in the same way as this initial group of accounts and will be given time to complete the verification process.
Understood. But how much time one gets to copy contents if KYC fails?
Customer pays, passes all validations for payment of lifetime plans, but later the provider wakes up one morning to use KYC using a platform which does not accept customers from regions the provider initially accepted. This has got to be a proper spring drama. By summer, this host will likely become some new kind of summer host.
Congratulations @xHosts for pooping on your existing customer base. Their money were good for starting your business using lifetimes, now your investors became a burden, right? So you changed the rules. Something tells me you're about to taste the disappointment of your own investors. Think how a beautiful a tree looks like when its roots start to decay.
True, but that's not what's happened here. OP was been terminated because provider was suspicious about some other accounts and couldn't be bothered to check OP's account himself when Stripe failed verification on legitimate documents.
The OP has done nothing wrong according to both OP and provider (the provider has said he's not even looked at OP's account).
I note with great regret that some providers jump into a thread without reading it and jump to the defence of other providers doing shitty things.
Who exactly has paid €1 for a service and not complied with any regulations or laws?
The OP paid more than that and has complied with all regulations, laws AND the TOS. Or was your comment purely hypothetical and unrelated to the OP?
Any clause that provides unilateral right of termination must be balanced by a similar right to the other party. This would also need to be clearly and transparently communicated to the customers among other things.
Let's be honest, there are no complex internal systems or algorithms. You're reselling 20i $99pm unlimited web hosting plan. Everything you use is external and provided by a third party.
You also filed your accounts late and were nearly struck off last year - maybe you should consider your own ability to meet compliance requirements.
I don't understand why you are so much agitated that considering others are replying respectfully.
Just because there is exit clause doesn't mean any court will deem it legal if it is one sided. Latter supercede the former.