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I'm vaguely amused because this is a new thing to add to the list of reasons why you avoid "lifetime" gimmicks. Hopefully you got your $3 or whatever worth out of it though.
Uh oh
Let me correct it:
This is a new thing to add to the list of reasons why you avoid xHosts
My lifetime deals for MxRoute and Windscribe are my best
Well guess what they are just kicking out any and all non revenue generating clients or services they offered. I already migrated my services to namecrane, no harm done i wasn't hosting and critical stuff there just my brothers water delivery service wp website, and after spending like 2 hours everything is up and running over NC. I am not sure I would consider myself a "valuable" customer to either of them but what I am sure of is that NC won't suddenly start kicking out users with some baseless reasons.
Tagging @xHosts - provider might have a different side of this coin, so we can insert this coin in the popcorn machine.
Due to privacy and security reasons, I am unable to comment on individual cases on a public forum.
The screenshot provided (from Stripe) represents only one part of the overall verification process, which includes email verification. All parts of the verification process must be successfully completed. If any part of the verification fails, the overall status will return as unverified.
I have not reviewed any of the verification attachments directly; I have only seen the API response indicating an unverified status.
Recently, we have seen an increase in direct abuse, including changes in account sign-in locations, account name modifications, and other related issues. In addition, abuse reports have also been submitted directly to 20i.
To ensure the safety and protection of all clients, we must take these matters seriously. Our platform hosts a number of small local businesses and charitable organizations, and it is important that we maintain a secure and reliable environment for them.
Following an extended review, we identified certain packages that appeared to present a higher level of risk. As a result, we have begun implementing additional checks within this area. We will continue reviewing and applying similar measures in any other areas that may present potential risks in the future.
Lifetime over is when someone ends his life time. So…
Are you able to tell us more? What is higher risk exactly?
I need to remain deliberately vague in order to protect the internal review and verification processes we are using.
As part of this verification phase, we identified accounts associated with packages purchased between X and X dates. These include a mix of one-time fee, annual, and monthly packages.
Since the start of 2026, we have encountered several issues involving accounts within this group. These have included cases such as account trading without prior approval for service transfers, where entire accounts were transferred rather than individual services, as well as serious abuse reports that could potentially impact our broader relationship with 20i, which would affect all customers.
Because these cases represented the highest level of risk, we began the KYC verification process with this group of accounts first.
So why wasn't there an mail notification about whether the verification was successful? I clearly remember submitting it successfully, yet you’re telling me it didn't go through?
Submitting successfully does not mean successfully verified...usually.
And I’ve hardly even logged in this year, how is it a 'high-risk' account?
gettin funnier by the minute thx guys
Did you get a refund?
Yeah, thanks for the explanation. But honestly, I think should still send an mail notification successfully verified or not either way not just cutting off the service
No
What a scammer!
The way to suspend lifetime deals.
Are you refunding annual payments?
Why do you even need WordPress for a resume site? Just use Cloudflare Pages and host a static site.
Remaining time on a annual plan is in the process of being refunded as the accounts are being worked though in the coming days.
The verification process consists of several stages. For example, the email containing the one-time code is used only to confirm that the email address entered during the process is valid.
Additional stages include elements such as document capture and, where required, phone verification. All of these checks form part of the overall identity verification process handled by our third-party verification provider.
Some steps, such as correcting an email address or phone number entry, may allow resubmission. However, other stages that are classified by the verification provider as high-risk validation checks (such as document validation) cannot be retried indefinitely. Allowing unlimited attempts would undermine the integrity of the verification process. I am not going to share details of this individual case.
If this had been a scam, would we have been willing to pay £1.25 per attempt on one time fee accounts or simply closed these without reason?
Average one time fee account £3.50 - £1.25 (based on a single attempt, some customers when it displayed attempted again and again) - £2.25
Honestly, if a customer complains like this because they've seemingly done everything right, I think you owe it to them to review the verification attachments yourself (assuming they agree of course) and look at what they were actually hosting, not just what a whole mass of people within a certain timeframe were doing.
From what OP said, they were hosting a very small private site, and complied with all the KYC requirements when requested. Unless they've actually violated the TOS, then I don't really see what grounds you have for terminating them. If they have submitted legitimate ID documents and your third party supplier has rejected them for some reason, that's a you problem, not them. They've paid for the service and done everything right (at least according to what they've said).
As more and more threads popping up, it seems like the filtration has been gone so strict that others will leave too before the hammer falls. After some days, probably question will arise, was it worth it?
Because it is not just about shared hosting but for VPS also will bring this uncertainty
leave 20i, in long term best option.
long term? this is a LET host selling lifetime deals.
Great to see companies will start using the KYC excuse to start filtering out LET offer takers that "aren't generating money". You can see the start of it right here on this post!
I submitted the verification as well, but for some reason Stripe did not accept the language of my ID. Not only that, but they also kept asking for an American SSN even though I never selected the United States at all.
So, I reached out to @xHosts after they completely suspended my service, and provided them with an official link from Stripe confirming that they do not support the language of my documents. However, they refused to assist or provide any alternatives, even though it is not my fault that the service they chose to verify customers does not accept my documents, and asking me for documents that are not even applicable to me. Instead, they only gave me 24 hours to back up my data before terminating my service completely.
I'm unsure how that make sense when I'm fully willing to complete the KYC process.
well.
Can you share the ticket screenshots?