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CloudBlast: The Community Hub – Updates, Feedback & Chit-Chat!
cloudblast
Member, Patron Provider
Hello LowEndTalk Community! 👋
Since CloudBlast first landed on LET, the feedback and support from this community have been the driving force behind everything we do. From fine-tuning our AMD EPYC nodes to perfecting our hourly billing panel, we want to make sure we are building the cloud provider you actually want to use.
We’ve created this dedicated thread as a central "CloudBlast Hub" for all our users and fans.
We wanted to create a dedicated space for all things CloudBlast. This is your go-to thread for the latest product updates, feedbacks, or just a friendly chit-chat with our team.
📢 PRODUCT UPDATES & NEWS
We will post all our minor updates and changelogs here. Stay tuned!
- Global Expansion: We are constantly looking at new locations (Asia and EU expansions are on the radar!).
- Panel Enhancements: New features being added to the CloudBlast Console regularly.
- Network Optimization: Continuous improvements to our 10Gbps uplinks and DDoS filtering.
💬 WE WANT TO HEAR FROM YOU
Have you been testing our AMD EPYC 7C13 nodes? Or maybe you have a suggestion for a feature you’d like to see in our hourly billing panel?
Drop a comment below if you have:
1. Feedback: What do you love? What can we do better?
2. Benchmarks: Feel free to share your YABS or network tests!
3. Questions: Ask us anything about our infrastructure or roadmap.
⚡ WHY CHOOSE CLOUDBLAST?
If you’re new to CloudBlast, here is why the LET community is jumping on board:
- 🚀 Enterprise Hardware: Powered by AMD EPYC CPUs & NVMe SSDs.
- ⏱️ True Hourly Billing: Deploy and destroy in seconds. Pay only for what you use.
- 🛡️ Premium Protection: DDoS protection included at no extra cost.
- 🌐 10 Gbps Port: High-speed connectivity in all our locations.
Useful Links:
👉 Deploy Now: console.cloudblast.io
👉 Join our Discord: https://discord.gg/7M84Xp8QBr
👉 Website: cloudblast.io
Let’s get the conversation started! What are you hosting on CloudBlast today? 🚀
Comments
HUGE UPDATE: CloudBlast v2!
Hello everyone! We haven't just been sitting around—the team has been working overtime to bring some of the most requested features to the platform. Here is what's new at CloudBlast today:
🌐 Smart Networking: Bandwidth Pools
🛠 Developer & AI Power-Ups
🖥 Modernized UI & Control Panel
💳 Billing & Account Flexibility
Prepaid Option (with Discounts!): Choose between classic hourly billing or prepay for 1 to 12 months. The longer you prepay, the bigger the discount! 📉
Auto-Recharge: Set up auto-recharge to top up your balance when it hits a minimum threshold.
🤝 Partnerships & Global Reach
New Affiliate Options: Affiliates can now choose between a flat €5 Sign-up Bonus or a 10% Recurring Commission.
Multi-Language Support: The console now supports English, Chinese, Vietnamese, Portuguese, and Russian. 🌍
cancel this then we are talking XD
Would love to if there was another way to prevent abusers
The other would be full KYC for all, but we don't like that option
looks great! Just a quick question, will API have noVNC support in future? It would be a deal breaker
+ is Windows RDP automated or not yet?
Not yet but thanks for the heads up, will try to sqeeze both of those things into the next release
Great
. I also noticed that would be nice to have stock availability in API per product and location
Added the availability in https://docs.cloudblast.io/api-reference/plans/list-plans
When you add the location id (optional) it will return the availability for each plan
Also fixed the responsiveness of the menu in the dashboard.
🚀 New: One-Click App Deployments
You can now deploy servers with pre-installed apps directly from the CloudBlast panel. Just pick an app, choose your plan, and hit Create Server, everything is set up automatically on first boot.
14 apps available at launch:
CyberPanel · Traefik · Pritunl · Nginx · Coolify · Dokploy · Plausible · WordPress · n8n · OpenClaw · NextCloud · Pterodactyl · Supabase · Fastpanel
No extra cost, no manual setup. Available now for all locations.
We just completed the deployment of new resources in the Salt Lake City, USA location.
Stock is now available! ✅
🐧 New OS templates are available for deployments!
Rocky Linux 10
Debian 13
Fedora 43
@CloudBlast - I'd like a public response on this, since private support tickets have led nowhere over the past 6+ weeks.
Summary of the issue
I deposited 90 euro with CloudBlast (originally through the LET promo which I didn't get - I commented on here: https://lowendtalk.com/discussion/comment/4749894). From day one, the VPS suffered from severe CPU steal time - starting at >25%, and progressively getting worse to >50% and eventually >60%. More than half of the CPU capacity I paid for was simply unavailable because the host was massively oversold.
Timeline (all ticket numbers from your support system)
Your refund refusal
Your support then refused the refund, citing this clause from https://cloudblast.io/terms:
My account shows ~15% utilization. But the only reason I used any of the service was to verify and document the persistent performance problems that I then reported to you. You can't sell a defective service, fail to fix it after repeated reports, and then refuse a refund on the grounds that the customer tried to use what they paid for.
Chargeback attempt
I escalated to my card issuer (Revolut). They classified this as a "service not as described" dispute and reviewed the evidence. Ultimately they declined to process the chargeback, stating that since the service was technically delivered (even if defective), this falls under civil dispute jurisdiction rather than card scheme rules. Which puts the ball back in your court.
What I'm asking for
A full refund of the €76.583 remaining balance and account closure. That's it. I've been more than patient - 6+ weeks, multiple tickets, multiple offers to wait while you "fix" infrastructure that only got worse.
I'm posting publicly because private channels have failed. You can do 3 messages in a raw and after that your ticket system is graying out the option to add a new message and sent it in ticket. I'd like a response here from whoever has the authority to actually resolve this, not another suggestion to wait for a new location.
Screenshots of all tickets and CPU steal time graphs available on request.
We understand the frustration, but our ToS are pretty clear regarding refunds.
We would’ve refunded the remaining balance if the account usage was within the 5% range. Your usage was around 15%, which is outside of the accepted range for refunds.
It’s also worth mentioning that this refund clause specifically applies to card payments, while your payment was made through a local payment method. Those payment methods usually come with €5–10 in non-refundable processing fees on our side. Even so, we still reviewed your case and tried to offer alternatives.
We suggested migration options to our USA location as well as two upcoming EU/Asia locations. Since the platform uses hourly billing and balance-based provisioning, your remaining balance is still available to use in the future once those locations go live.
We understand those options may not have worked for your specific setup, but from our side we did try to provide solutions instead of simply closing the request outright.
@cloudblast
We have a rule against flashy titles, so I've removed 👋 from the title
😆so now the client have to migrate to another location to avoid cpu steal and heavy oversold nodes, and you don't want to refund him because your Tos so now he has a useless more than75€ in your platform
good thing you didn't fight about your services being good or not
We can't simply apply the "close an eye" policy on everyone, just because they dont want to keep the balance... It's not even about spending the money, because he is effectively NOT paying the services until something is deployed. Again those kind of local payment methods costs us 10 EUR to apply a refund that's why we dont offer those kind of refunds on those payment methods.
CPU steal has been partially solved as said in the ticket as well, we can't 100% solve it as we are completely out of stock and we have people begging to deploy our VPS's every single day, but I believe it's at an acceptable level now.
And this is just an attempt to obtain something out of the tracks via threatening on LET.
The request has not been made immediately, but after a while since the deposit, so it's not that he didn't know what was the service about...
No worries
A few points the community should see.
1. The usage you're citing accumulated because you told me to wait.
Here's the part of the timeline you're leaving out - the reason usage went above 5% is that you repeatedly told me a fix was coming:
I kept the workload running in good faith, waiting for the fix you assured me was on the way. That's the only reason there's any usage on the account - I was waiting for you to deliver on what you promised.
Weeks later, you pivoted to: actually we can't add capacity in EU, but you can migrate to USA or wait for upcoming EU/Asia locations to launch.
So your position is:
You can't string a customer along with promises of imminent fixes and then weaponize the resulting usage against them in a refund dispute. That isn't a ToS argument - it's bad faith.
2. You contradicted your own original refund refusal.
Your support originally refused the refund by citing the 5% clause (ticket #2304). Now you're publicly stating that the 5% clause doesn't apply to my payment method at all.
So either the original refusal had no contractual basis, or you're now misrepresenting your own ToS. Which one is it?
3. The processing fee point is fine.
Deduct €10 for processing. That's not the issue.
4. "Use your credit at future locations" is a deferred non-refund.
I paid for service at a specific location that didn't work as advertised. A credit toward unlaunched infrastructure on a different continent is not a refund and not a fix. I'm not obligated to extend you an indefinite interest-free loan because you oversold your current capacity.
Happy to share full ticket transcripts and CPU steal graphs with anyone who wants to verify the timeline.
Like to say I also cancelled my services and left 20 euro in the balance, don’t want it back constant CPU steal, tickets are responded too with none-answers that delays things.
They are nice enough the team are good, but the panel sorry it was horrendously buggy, relies on imgur for CDN images which don’t even load in countries like (UK), and more than 50% of time “backups” just failed.. plenty of occasions was totally unable to use it, like re-build VPS and even had my VPS entirely disappear from my panel.
Hopefully you will give us a chance in the future again, we constantly work on our panel to make it better, happy to give you a bonus balance for the discontent if you drop me your account email in my DM's.
It was just my experience, I respect the offer and also the hustle to build a custom panel my comment was not meant to malice more that I agreed with the previous post, I think as a user it’s a much better experience majority of the time, but the CPU-STEAL was the reason I left, it’s not small it’s not being able to type a single SSH command on a fresh machine, when I see this less mentioned i’ll surely be back to try it again your network was fantastic, and BW generous there are plenty of positives also just hard to enjoy them.
We were/are aware of the CPU steal and that's also the reason why we are working on a second EU location.
During the previous months was a nightmare due to the high costs caused by the AI bubble and despite that we shouldered a lot of costs in order to make it that slightly better.
In NL we have our oldest servers with the oldest CPU's we ran and we don't plan to expand our NL location (at least in the near future) that's why we offered to who complained about CPU steal the option of our US location or the secondary EU location which will come really soon, where in both we have way faster CPU's.
simply take responsibility to your oversold services and refund him even if it's 10 euro fee on you it's easy
Thanks for chiming in, and to the other user above who shared a similar experience with leftover balance, CPU steal, panel bugs and failed backups. This is starting to look less like a one-off complaint and more like a pattern.
@CloudBlast - a few things in your latest response are worth highlighting.
That is, by definition, the description of an oversold platform. You have more customer demand than infrastructure capacity to serve it - which is precisely what causes the CPU steal time I was reporting.
On a well-managed virtualization platform, CPU steal time should typically be 0-5%. 5-10% is borderline. Above 10% indicates noticeable oversubscription. Above 30% means the service is degraded for any real workload. Above 50% - which is what my monitoring recorded for weeks - means the service is unusable for anything time-sensitive.
A provider calling >50% steal "eventually acceptable" tells you everything about their performance bar. Acceptable to whom? Not to the customer who paid for advertised vCPU performance.
I posted a factual review on a community forum after 6+ weeks of private support tickets produced no resolution (and I mentioned in one of the tickets if I will not get any resolution of my problems or refund - I will share it to LET forum). That isn't a threat - that's the entire reason review platforms like LET exist. Characterizing legitimate public feedback as extortion is the kind of response that says more about your conflict-handling than about my case.
Your refund refusal is based on me having used 15% of the balance. Now you're also arguing I waited too long to request the refund. So:
You cannot have both. The reason it took time to request a refund is that I was trying to use what I paid for while your support told me fixes were on the way.
Then there's no financial harm to you in returning the remaining balance, minus the €10 processing fee, of money that on your own framing hasn't been "spent." That position strengthens the case that this isn't about cost recovery - it's about not setting the precedent.
This is the current situation, around 8-9%, not that 50% mentioned.
And will anyway be completely solved within the upcoming week or 2 as we deploy the new UK location.
Keep in mind we are at full capacity, we are out of stock in this node where I tried.
Despite that we have right now 11 tickets asking for more stock.
Those are screenshots from Grafana and Beszel with Steal time from 28/03/2026:
30/03/3026
13/04/2026
Maybe something changed , but I've already terminated machine on 30/04.
@cloudblast - the thread has gone quiet, so let me make this very simple.
Based on your own statements in this thread:
Remaining balance: €79.583
Minus your €10 processing fee: €69.583
A straightforward question:
Will you refund the €69.583, and if so, by what date?
A yes/no/date answer, please. Not another suggestion about future locations, please.
You already got multiple answers to this, on and off the forum, your 50% CPU steal claims do not hold or was anyway solved after the first answer to your ticket, considering that screenshot you posted was pre our first ticket answer, aka more than 1 month old.
Our balance is not your personal bank account where you can withidraw at your pleasure. Our ToS are clear.
I'm sorry to say this but insisting do not help. We already answered you multiple times on multiple tickets. Just make no sense to process a partial withdrawal after such a long time where you used the service.
We don't even force anyone to deposit 90 eur at the time, you could have deposited 10 eur and tried the service as we have hourly billing... If you do you are supposedly agreeing to the ToS.
A few things in this response need to be addressed, because they don't hold up to even basic scrutiny.
This is two mutually exclusive defenses in one sentence. Either the claims didn't hold (i.e. I was lying or mistaken), or the issue was real and you solved it. It can't be both. Pick one.
And "solved after the first ticket answer" is contradicted by:
The VPS was deleted on April 30. There physically cannot be a newer screenshot, because there's no longer a VPS to monitor. You can't simultaneously argue "customer should provide newer evidence" and "customer used the service too long." Pick one of those too.
It is literally my money. I deposited €90 of my own funds on March 16. It's not a gift, it's not your revenue, it's not your treasury - it's prepaid customer credit that hasn't been redeemed against delivered service. €79.583 of it represents service you did not provide. Framing a customer asking for unused prepaid credit as someone "withdrawing at his pleasure" from your bank account is a striking choice.
I asked a direct question with three possible answers: yes, no, or a date. The response was "insisting do not help." That is not an answer. That is an attempt to close the conversation without one.
Anyone reading this thread can decide for themselves what to make of a provider that:
This one deserves a separate response, because it inadvertently confirms what this whole complain has been about.
I deposited €90 specifically because that's what the LET promo I commented (and didn’t get bonus, lol) on was structured around - a deposit-based offer with bonus credit. That's the offer you designed and promoted on this forum. The whole point of those deposit tiers is to incentivize customers to commit larger amounts upfront in exchange for bonuses. You can't market a deposit promo and then turn around and blame the customer for taking it.
More importantly: I deposited €90 because I was planning to make CloudBlast my primary EU provider in the Netherlands - VPS workloads I currently run elsewhere, scaled across the next year at minimum. The €90 was meant to be the start of that, not the end. Your own pricing pages and the deposit promo were designed exactly for customers like that.
What happened instead:
You had a customer who wanted to consolidate a year's worth of infrastructure spend with you. You turned that into a 6-week dispute over €69 by:
Thank you for making the decision clear before I scaled my actual infrastructure onto your platform. That's worth more than the €69 you're keeping.