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OVH Billing Issue - Manual payment applied to April instead of March
Hi everyone,
I'm facing a bit of a weird billing issue with OVH and wanted to see if anyone else has dealt with this before.
I have a Dedicated Server and a VPS with OVH. On March 1st, I made manual payments for both services to cover the current month. However, instead of paying the pending March invoices, the system generated and paid new invoices for the April period (April 1st to April 30th).
Right now, my dashboard shows the next renewal date is in May because April is marked as paid. But the actual March invoice is still sitting there as Unpaid.
I'm a bit worried that the automated system might suspend my services because of that Unpaid March invoice, even though I've already paid the full amount to OVH.
My questions for the community:
Has anyone seen OVH apply manual payments to the next month while a current month is still pending?
Will they typically fix this by re-allocating the funds, or will they ask me to pay again for March and keep April as credit?
How long does their billing support usually take to respond to these types of tickets?
I’ve already opened a support ticket with all the evidence, but I’d appreciate any advice on how to handle this to avoid any downtime.
Thanks!
Comments
As I mentioned in one of the ovh mega threads, ovh ca(specifically) has yet to bill me or charge me for the month of March.
I didn't do any manual payments, this has been consistently charged on the 1st via PayPal automatically...
Edit
Oh so they've invoiced but I haven't received my usual email and it still hasn't charged my PayPal. I suspect OVH CA has a slightly broken billing system at the moment.
Thanks for the info, MaxTakeba. It definitely seems like their billing system is broken for March.
I tried to fix it by making manual payments, but OVH applied those to April instead of March, so my March invoice is still showing as 'Unpaid' even though they have the money. I’ve opened a support ticket, but no response yet. Hopefully, they resolve this bug soon.