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I want to provide an update and clarify my stance after looking deeper into this.
I will be honest: since this server was purely used for automated data scraping and my PayPal auto-renew was active, I wasn't checking the client area. I acknowledge that I missed the ticket you sent in December. That is on me.
However, after checking around other communities (like Hostloc), I found a very interesting pattern. Multiple users holding this exact same $12.5/quarter 5TB promo plan are reporting being forcibly "cleared out" (清退) during the exact same timeframe (Dec 2025 - Feb 2026) under similar pretexts.
It’s becoming quite obvious what is actually happening here.
If a user is actively paying via PayPal subscription, the standard industry practice for an unanswered ticket is to Suspend the service. A suspension instantly gets the user's attention to log in and resolve the issue.
Instead, Host-C chose to quietly disable auto-renew and permanently delete the data. Using an "unanswered ticket" as a loophole to silently terminate actively paying customers looks exactly like a deliberate strategy to purge unprofitable legacy plans without admitting it.
If the $12.5/qtr 5TB plan is no longer economically sustainable for your business, just be transparent with the community. Announce a price increase or a phase-out. Don't hide behind "mailbox issues" to sneakily clean up your promo clients.
I consider the data lost and the lesson learned. I’m leaving this here so others can judge the business practices for themselves.
I'll keep this short. Yes, I missed the ticket. I use the server for automated scraping and relied on my active PayPal subscription. That’s on me.
But let's not pretend this is actually about a "mailbox issue." I just saw your current promo: $13.13/qtr for 750GB.
Suddenly, it makes perfect sense why you bypassed the standard "Suspend" procedure (which would have immediately alerted me to log in) and went straight to silently canceling my billing to wipe my $12.5/qtr 5TB server.
If the old promo was bleeding money, just act like adults. Tell us costs are up, pay the new price or leave. Everyone in the LET community understands that. But using an unanswered ticket as a convenient excuse to sneakily purge unprofitable legacy plans? That’s just weak.
It certainly is responsibility of the customer. However, it doesn't mean you couldn't do something outside of your company's protocol, which operates within the ToS signed with the customer.
As @ralf said, 48H to respond to the inquiry is unprecedented. Especially when the PayPal subscription is still intact.
Nevertheless, I speculate there's certain reason why you did this.
1. This is related to abuse with similar modus operand e.g botting
2. Instead of throwaway email or something similar, the reseller use cheap numeric .xyz, which costs $0.99/year for each customer
3. Most customer, being a cheapskate (or the reseller being an asshole) didn't push the domain to their customer
4. domains expired
5. wrong login details -> can't be challenged to re-verification
@zhazhahui
I did read your entire message, even though much of it relies on assumptions and third-party speculation rather than facts related to your specific account.
You are continuing to build a narrative based on what others claim on external forums, instead of focusing on what actually happened in your own case.
Let’s clarify a few things.
Your service was not deleted because of profitability.
There was no “mass purge.” - that will come in 31 APRIL 2026, and for that even you got a message why, it is also posed on host-c chit chat here and on OGF as I recall, if not, I will post it if you wish.
There was no secret phase-out of a specific promo tier. We are talking about 2 types of legacy services that will no longer maintained till the initially promised date of April 2027 ( that promise was from mid 2025 ) - yet, this is not related to your case either.
Regarding Failed mail addresses:
You mentioned industry standards. Our Terms of Service clearly state that suspended services are permanently deleted after a defined grace period if issues are not resolved.
There was no bypassing of suspension to “silently purge” anything. You just failed to reply to a ticket regarding your account data, nothing more, nothing less. We will end ~200 services by 31 April 2026, you really think that 1 would have made a difference? Grow up.
Relying entirely on PayPal auto-renew while ignoring account notifications and tickets is risky not even at the level of dumb, way below it. An active subscription does not override account communication requirements. If we open a ticket and receive no response, we cannot assume everything is fine simply because a subscription exists.
As for Hostloc or any other third-party forum — those communities are free to speculate what ever they wish, go and ask them to fix your issue now since you think they know better then to have engaged with your provider.
Furthermore, I will not even debate the fact that services provided on different platforms in different times have different prices.
Yours was on a E5-V4, that one is on Scale Gen 2, you fail to understand the difference between the 2, yet that is entirely not the point of your issue. You are just jumping from one assumption to another.
But speculation is not evidence. If you had concerns, the correct course of action would have been to open a ticket and ask directly, or at least reply to the one already opened by us.
We operate transparently. If a plan becomes economically unsustainable, we adjust pricing publicly. We do not “sneakily” delete active customers to fix margins. That theory simply does not align with how we conduct business, plus, not my thing at all, you as a ex-custoemr of HOST-C should have known that by know.
You mentioned sending a PM, yet I fail to see any in LET messaging and any new tickets opened on our platform, maybe you sent a mail? where exactly?
Your data is unfortunately gone, and I understand that losing data is frustrating. However you failed to take action when requested by us -and that is your case, the rest is whatever made up fary-land tale and unicorn beer.
If you wish to continue the discussion constructively, please provide the ticket ID or where you sent the e-mail or opened it so we can review the exact timeline.
I recommend using a reliable translation tool when reading this, as clearly we understand things differently way difrently.
Cheers!
HOST-C has millions.
He doesn't care about your $12.50, but cares about being able to contact the customer should any issue arises.
millions of GBs
HOST-C sent Action Required to Keep Your Account Active notice on 2025-03-01, offering 30 days to update contact details and personal information.
The deadline was 2025-03-31.
It wasn't a 48-hour warning without prior notice.
@zhazhahui
Furthermore, the Pioneer 5TB and Nimitz 10TB plans were exclusive promotional offers published specifically for members of the forums where we are active (LET and LES). They were not general public plans advertised across all communities such as Hostloc or Nodeseek.
You did not approach us on either of the forums where these services were originally offered and where we actively respond to community feedback, questions or shit-show.
That makes me ask the question, are you a LET forum member?, or are here just for the deals and take your issues where you are active usually and just wine here when it does not suit your interests?
Oops. I guess that's lenient enough
I answered honestly that I missed the 30-day notice because the server was on auto-pilot and PayPal was actively paying. That was my mistake, and I accepted the data loss.
However, turning this into a "you are not a real LET member" argument is just a classic deflection. Regardless of which forum someone browses, an active PayPal subscription is real money.
My original point stands: silently letting a paid server die instead of triggering a standard 'Suspension' (which alerts any user immediately) feels like a convenient way to clean up legacy plans. But since the crowd here feels 30 days of silent notice justifies deleting active services, I'll respect the local consensus.
Good luck with your new 750GB plans. I consider this matter closed.
Did you atleast raise a ticket?.
If yes, why not mention the ticket number so that @host_c can look into details and provide any resolution if possible from their end? I think hostc has asked for the ticket number multiple times but still there is nothing came from you.