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We are actively adding more capacity as we speak, and once today’s setup is fully completed, we expect Tampa, FL to be just as stable and reliable as all our other locations.
can you please PM me your email, will be happy to take a look
Echoing the crowd, mine (UK & US) have been up but none of them are in Tampa. Good on Solid for responding quickly.
how come they didn't warn you guys you'd be down today because they were adding capacity?
No no, don't get me wrong. It was purely my fault for not limiting the VM traffic correctly and their ToS clearly state what is done in this situation. You can either buy more traffic or wait until next month for the limit to reset. They also warn via email you when you hit 90% allocated traffic.
And thank you @SolidVPS for solving the issue so quickly and for good communication with us here
Yeah I wanted to come back here and also thank @SolidVPS - despite having a few minor outages since joining some months back, my experience has still been overhwelmingly positive with them and the server itself (when it is up) as an absolute beast. The 8GB RAM and 6vCPU is one of my top VPS right now and has absolutely breezed past everything I've thrown at it.
Thank you for your business and continued support.
We currently operate in two data centers in Tampa, FL. Our newest data center initially had limited upstream providers available; however, as of our latest deployment yesterday, we have added additional capacity and multiple upstream providers to ensure redundancy and reliability. With this setup, if any provider experiences issues, our Tampa, FL network will remain online through backup routing.
We did not notify most clients beforehand as the process was designed to be seamless. However, as with any internet infrastructure changes, brief timeouts can occasionally occur during routing updates. Since these changes involved BGP adjustments, this resulted in the recent minor outage lasting from a few minutes up to a couple of hours in some cases.
The previous incident a few months ago was outside of our control, as it was a regional outage affecting all Tampa, FL networks regardless of the upstream provider being used.
Thank you for your business and continued support.
Wow, any links to info about this?
@zed Just curious, are you one of our clients, or are you auditioning for the role of ‘professional complainer’?
Here you go
https://www.reddit.com/r/frontierfios/comments/1r464m3/verizon_takes_back_over_and_outages_start_again/
Hope this helps
No I'm not a customer, just a guy on a forum calling out nonsense. Feel free to not respond.
:thumbs:
What excuse now guys @SolidVPS
Down again
I can confirm.
We are up no problem, can you guys please allow this whole week for these updates to rollout, this can take time to propagate globally so please allow this whole week (Feb 24th to March 3rd) for these updates to roll out until our ips updates on all upstreams
Sure. Servers are online, just couldn't login as reported by others. I have no reason to doubt it'll be solved. Always had a solid experience
@SolidVPS halo, i store my goon stash on my tampa vps and it s gone down for the third time today.
plz full fix so i can goon, thx.
Don’t load all your goons at the same time, problem solved
Hello Guys,
Please note that we have been working on this throughout the entire week. As part of our testing, we are temporarily bringing parts of the network down to verify that our new upstream providers properly pick up and announce our IPs.
As previously mentioned, please allow us until March 3rd to complete these tests. During this period, we are running multiple validation tests across our Florida network to ensure everything is operating correctly.
Our network team is actively performing testing throughout the day today.
Thank you for your patience and understanding.
No proper gooning sesh until then!?
Hi
We have this already annouced on our website guys
https://my.solidvps.com/announcements/14/Network-Upgrade-Announcement--Tampa-FL.html
Come on, go hang out at outside or smth till their work is done
It should be completed before then hopefully, we are already about 90% finished, with only final testing remaining. Once completed, our Tampa location will have Cogent, GTT, Lumen, and Hurricane Electric available, so the wait will definitely be worth it.
okay...
Yes.
I totally get that a host wants to improve services, and that is hard to do when you have many customers using those services. And, logically no one would complain about improved services, and minor outages announced in advance - the common scenario.
However, I hope the host would accept that it is very disquieting to log into you FL VPS and find everything gone. All your work over weeks. What was once a functioning VPS populated with hosted websites, gone. Why? because it looks like the VPS has been restored from a backup made when you first signed up, not from yesterday or the week before.
I am going to assume that was a mistake that will soon be fixed -> my FL VPS will be restored with a recent backup.
Do I have backups? Yes. But, I am hoping I don't have hours of work in restoring from my backups.
Could you please open a support ticket so we can investigate this for you? All of our nodes in Florida are currently operating normally, and we are not experiencing any data-related issues. You may also review your VPS logs to confirm whether the task was queued on your end. We would be happy to take a closer look and assist further.
Additionally, the maintenance in Florida has now been completed, and all of our IPs have been refreshed across all upstream providers. Florida services are fully operational and all set moving forward.