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Hey @epaslv,
How are you man? Sorry about this. We did send out a follow-up email, and I apologize if you did not receive it. So that node did experience a hard disk failure which normally would have been fine as it's RAID-5 and we could have replaced it; however, shortly thereafter, there was a RAID card failure as well, unfortunately making it a total data loss. We will be sending out replacement VMs starting tomorrow. I do apologize for the trouble on this man.
Thank you.
Hey @cazool sorry about this expirence man, coud you please give an old Invoice number so I can check? Don't want you think its haunted man
Well get it figured out.
Thanks
Hey @shalaworks,
Sorry if you did not get the communication on it; I am going to resend and find out why some did not get it. I am working on the situation, and the new VMs will be sent out starting tomorrow.
Thanks for your patience, man, and for being a customer!
Replied back. Might be a haunted service but you and the support team are awesome.
Yea sure, so far I'm pretty happy with the services, just some latency between my location/other server to the server (MY/SG-NY) but it's ok not impacting much, some of the application i use like tunneling and docker container uses lot cpu. Storage wise most of the time will be used as backup (proxmox and no important file) and file sharing between my friend, S3 server (why not).
Let's hope nothing happen
ps: do i get another bandwidth increase
Invoice #25432
need more bandwidth!It would be even better if you could provide IPv6!
Hello @Range_Quit,
Awesome, thank you so much for that order! I greatly appreciate it. We went ahead and doubled your bandwidth and also added IPv6. Thank you so much for your support! Let us know if there is anything else we can do for you. Have a great day!
Welcome To The Rock™
Hey @DediRock just ordered with Invoice #25466. What upgrades can I get? Can I get some extra firepower instead?
Hey @dedirock - ordered with invoice #25470. Please add extra bandwidth/ipv6 (and firepower!. thanks!
@DediRock
Been pretty happy with your services so far. Was able to download custom iso, get it mounted, run install etc. with only minor hickups, mostly due to the console timing out during some of the operations. I'm not huge on benchmarking against shared instances and my usage is super light, so I don't collect those data, but using the terminal over ssh was responsive enough.
That said, my storage instance was affected by the double-lightning-strike drive+RAID failure, and that was the second outage within a couple weeks where a bad disk was blamed (ticket #STX-165820). I always try to support new providers that are trying to kickstart their business, but I have to wonder what the vintage of your hardware is with this many failures. TLDR is a full server rebuild & configure with 1T+ of backup to re-upload for me. You might consider offering affected parties an additional free month on their service or something. Hoping for better luck going forward.
Also, if you're handing out bandwidth and IPv6, invoices 23072, 22941, 23068
Nice offer!!!
Please add extra bandwidth & ipv6 （invoices number 25478）
Thanks
Invoice #25440
Please add ipv6 and extra bandwith ~
What exactly do others mean by “firepower” in their comments?
If possible, I'd like some too.
DediRock Double Stack™
Can it be stacked multiple times?
lol @cazool,
No ghosts on my watch, man!
I will make it right and get it handled. Thanks for the compliment; I will relay that to the team. Thanks for your patience.
Ghost Free Network Since 2025™
Hello @sahrul012,
Ok awesome, very glad you're happy. Got it on the latency, glad that it is manageable though. That is good info for me to have, I do like to know what use cases customers are using the VMs for, so thank you for that. We are pushing to keep things stable and make it a great experience.
On the bandwidth, yes, we'll double it again. It's called Double The Doubling™, and we'll send the invoice shortly. Thanks!!
The DediRock Double Stack™
Hello @IwasakiYouko,
Awesome, thank you very much for the order!
Yep, you bet! I went ahead and doubled your bandwidth and added IPv6. Have a great day, thanks so much!
Welcome To The Rock™
Hello @deuts,
Hey man, thank you so very much for the order and your support!
? Thank you so much again, man, have a great day!
I greatly appreciate it. For the upgrades, I went ahead and doubled your bandwidth and added IPv6 for the extra firepower you are looking for
The DediRock Magic™
Hello @massin,
Amazing, thank you very much for your order! I greatly appreciate your support. I went ahead and added extra bandwidth and also added IPv6. Thank you very much again, have a great day! Also, what kind of firepower are you looking for?
The DediRock Magic™
Hi again!
Done! lmk if there's anything needed to be done.
Thanks again!
Could you fix all those problems like permanent and massive packet loss due to an overloaded hostsystem or a maximum of 21 MB disk speed on the next host? Even after a refund the RDNS records weren't deleted.
There's a reason why the thread was called dedicrack (https://lowendtalk.com/discussion/comment/4695095#Comment_4695095).
Now I read about RAID failures...
Please provide a summary of the current situation. 2nd chances?
Hello @rous,
Awesome man, I'm glad you're happy with it! I am definitely working hard to put in the flow lines and making sure things go well (I have learned a lot the past 8 months).
Very sorry about the storage node; yeah, that was a unique one. I think the next move is to switch over to software RAID when we can, to remove that variable. I definitely appreciate your support. The support from our customers has been a major part of what has carried the business this far, so I do appreciate that from you. In terms of the failures, I think those will subside over time as we continue to upgrade things. That is a very good idea on the bandwidth, I am going to send out that offer to all who were affected on that node.
And as for your bandwidth, yes! I went ahead and doubled your bandwidth and also added IPv6 to all three servers.
Thank you very much! If you need anything else, let me know! Thanks!
A Triple-DediRock Offender™
The DediRock Family™
Hello @Bouqet,
Absolutely man and thank you very much for that!
I definitely appreciate your support. I went ahead and doubled your bandwidth and also added IPv6. Thank you again and have a great night!
The DediRock Magic™
Hello @KeithX,
Hey man, how are you? I went ahead and added IPv6 for you and also doubled the bandwidth. I greatly appreciate your support! To be honest, I don't know the answer to that yet
I asked so I am sure well find out soon 
Thank you again for the order; it's greatly appreciated. Have a good night!
Full Upgrade™
Hello @xiaobei11,
How's it going, man? So for the KVM VM's, I am not able to do that right now, I can only do that on the storage VM's, depending on the node, etc. I might make that available again soon, though. Thanks for asking!
Hello @sahrul012,
Awesome, thank you!!
Ok, I just did the upgrade. Please check when you can to make sure all looks good. Thanks again!!
The DediRock Double Stack™
YOOO @Rise9349,
How ya been man? We have definitely done a lot of upgrades since the sale and learned a ton!
I was not expecting it to be so busy during that time period, but live and learn, right?
Overall, service is better judging by customer feedback as well as our ticket load, though we still have more to do. I did a handful of updates in WHMCS over the past week or so; I had another planned for tomorrow that we are going to postpone 9 (will be sending out notice) because I need to make sure it goes smoothly, and there were a few incompatibilities we saw that we need to get handled before that update goes live.
Storage nodes are mostly RAID 5 now, and I am still migrating a few over. I have definitely gotten much better at managing the nodes.
One thing we will do on the next promotion is inform customers better, as we have learned who the storage nodes are best for. They are mainly for customers who are using them for 1MB sequential writes as opposed to 4k random writes. Being RAID 5, it is not best suited for 4k random writes. By listening to our customers, we have found who is basically "Living The Dream™" with our storage VMs and who is not.
That node failure we had was a tough one; the HD failed and then, shortly after, the RAID card failed too, so it was a unique situation. We do plan on checking out software RAID in the future.
A second chance would be great! I can make you a 10% off promo code if you would like? Hope all is well, man thanks for reaching out.
DediRock Listens™
The DediRock Family™
Welcome Back To The Rock™
Yess, all works perfectly no issue so far. Pretty happy, let see one year from now on and proceed from there.
Thanks.
The DediRock Double Stack™ ftw
Hi - Order 25490 can you please add bandwidth, and maybe an extra vCPU? Thank you!
Re: Firepower - If I buy a second 2TB storage, can you doublestack my existing VPS? Or do I need to do that separately?
Huge thanks to Danny Dahl! Reached out for a storage bump and the CEO handled it personally. 30GB added with a 'no sweat' attitude. DediRock's support is on another level. Highly recommended!