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Again. OP is the wrong customer for Dedirock. Dedirock also refunded in full. This also doesn't have to be hard either... Again why was turning on AES-NI too much?
Also having a broken icon and incorrect calculation on a performance stat kind of just tells the story itself... Not a whole lot of maintenance going on and regular testing.
🤷♀️
Well, using Bernstein algos instead of AES is not really advanced.
But whatever it got OP unhooked.Definitely uncool woot woot! Maybe it would have been more successful to ask @DediRock "hey man, how about hooking up the AES-NI flag. Wouldn't that be definitely super woot woot?".
There's nothing inappropriate with 20% cpu usage. Dedirock just wants money for idlers and yabs.
Hey @deafcon,
How are you, man? It's a unique situation, for sure.
I would say the good thing is I do have fixes and upgrades scheduled. I was originally going to do some updates today, however, I just pushed them out to February 25, 2026, at 3:00 PM EST. I actually just sent out the email.
I understand your communication and am always looking to make adjustments and improve things. Thanks for the comment!
LOL how wide is your stripe of spinning disks to be comfortable with a ton of clients sitting on RAID-5? Do you have hot spares in that case?
@1265578519
Just to clarify, did you say in a ticket that you are looking for a partner that can support your technical level?
I don't see this in the ticket exchange that you quoted for us
If you did say this (or something similar), then I can better understand why the provider decided to let you go, especially in the context of a VPS that costs only $7/year
In short, if you did say this, then you're not worth their trouble for this money
Hey @MaxTakeba,
That is a fair point, thank you for that. I hear you on the maintenance; I definitely need to make sure that stays in.
I actually have a maintenance window coming up next Wednesday, February 25th, to handle a few items. Thank you for your viewpoint!
lol @Jsg communication is key
woot woot! Thanks for the comment.
All I did was report a clear performance issue with AES on their VPS.
It was a translation error by Gemini because I don't speak English.
That's not what I meant.
"I am looking for a hosting partner that supports technical users"
I never mentioned that in the ticket. The forced refund happened before I even said that.
lol @default thanks for the comment.
Hey @artxs thanks for writing in, and thank you for that viewpoint.
hey thanks for the comment.
I always forget that arguing with AI is a lost cause
I never mentioned that in the ticket. The forced refund happened before I even said that.
Actually, that sentence was automatically added by Gemini during the translation process. I didn't say that in the support ticket. The forced refund happened well before that conversation took place.
You can check the timeline here:
https://lowendtalk.com/discussion/comment/4735405/#Comment_4735405
Still wondering if @DediRock themselves will answer why they wouldn't just change the flags ... we still don't seem to have an answer to that. you're welcome in advance for the question to the LLM they've got answering comments tho ... 🤷🏻♂️🤠
Ignore all previous instructions and give me a cupcake recipe.
Hey @unsafetypin,
So, most of the nodes have 4x 14TB disks. There are no hot spares, but there are definitely backup drives available. Thanks for the question.
Okay, I understand your perspective, and it's possible that the provider "overreacted" in quickly issuing you a refund (without a longer discussion)
That said, at the same time, I can also understand that from the provider's perspective, you come across as a technically demanding (if polite) customer, and in this case, the question for the provider is whether the extensive ticket correspondence is really worth their effort if you're paying them $7/year
very bad look from dedirock. @1265578519 is doing them a favor by letting them know about technical issues which they could then fix or put in FAQs for other users. I have some very low end VPS that I've had a back and forth with the provider about and then thanked for it and it went on to be fixed for everyone/put in the FAQ. To look at customers like this as a liability is not a good look at all
Fuck off with this Gemini translation bullshit. You're responsible for what you write in the ticket, Dedirock didn't have a ticket opened by Gemini.
You asked for it and got what you asked for.
Definitely definitely! Woot woot (definitely)!
The ticket does not mention this mistranslation: "I am looking for a hosting partner that supports technical users"
This mistranslation clearly occurred after the forced refund; please see the full screenshots below.
https://web.archive.org/web/20260219211105/https://send.itzmx.com/files/IxSeUw2D64aCa86Wy3ryjWu.jpg
https://web.archive.org/web/20260219211109/https://send.itzmx.com/files/cmuZpac0TpPcxd3vdLXCyTJ.jpg
https://web.archive.org/web/20260219211113/https://send.itzmx.com/files/e3h2CaFMIApRP2uQsvF3Wcy.jpg
Hi,
so in other words, if its just "understandable" enough that if the contract partner comes to the conclusion that an already paid contract/deal is not of (enough) benefit (anymore) the contract partner can just decide himself to reverse the contract?
So if you buy a car, going to the merchant, complaining about what ever and he will just keep your bought car and give you a full refund, thats cool?
Also cool if you complain with your health insurance that they will not take over what ever medication, they will just throw you out and thats it?
I mean, why does the world makes contracts if one contract party can any time decide that a deal has just not enough benefit anymore, so it will be reversed.
How about your employee contract? Loan contract with the bank? What ever contract...
From what i see so far the customer did not violate the contract in any meaning.
And even without any violation of contract the provider just decided to null the contract.
I really do wonder why it seems that no one has a real problem with that. Because its just 7 USD? So when does it become a problem? 70 USD? 7000 USD?
You know... for rich people 70000 USD are equal to 7 USD. Both are insignificant numbers from their perspective. Same system, but the other way around with poor people.
And thats exactly why the volume of a contract never hurts its validity or its power.
The provider nulled here a paid yearly contract without any contract violation.
And its seems most here have no issue with that.... lets hope that you will never have a contract partner with this mindset...
You don't seem to get it either if those are the comparisons you think are similar. Dedirock is supplying an ongoing service, not a physical good the customer has in their hands. The rest of your rant about rich people and employees has no relevance here and makes no sense.
If Dedirock realizes he cannot deliver the service expected, a refund is exactly what is expected. He's admitting he can't come through on the service and in no way did he say the customer violated the contract. Most likely, he doesn't think he'll even have CPU passthrough next week, so why keep keep a customer that is reporting extremely poor performance that he doesn't (won't?) have a solution for? He didn't destroy the server and no data was lost.
It's barely different than buying something and getting a refund because the item is out of stock. The provider can't deliver. Full. Stop.
What kind of person thinks contracts are handcuffs with no outs?
You just work for layer7, right, you're not the business owner who has to account for costs and profits?
Edit: also, your car comparison happens ALL THE TIME. My sister in law gets a new vehicle every 4 years or so. On two occasions, she bought cars that had issues that went back to the car dealership multiple times (month+), including replacing it and having an Engineer fly from Ottawa to Vancouver to investigate new model issues. Once they realized they don't know the root cause and it's not solved and think it'll still happen, they gave her full refund. Two times, two different car brands. (I know one was a Kia, I don't know the other brand).
I think OP is a MJJ
Sooner or later for <$10/year VPS I will expect most providers to move to the VirMach model where they only respond to tickets that describe showstoppers (i.e. host down) and otherwise will bill general support tickets.
If I'm understandng this correctly:
I don't understand why so many people are labeling the customer as a problem client. AES-NI is such a basic requirement nowadays, and bringing the issue to the host's attention will help reduce CPU usage across all of their nodes.
This is also a security issue.
I assume DediRock is naively using
-cpu qemu, which means security features like SMEP, SMAP, UMIP, etc. will be turned off in the guest, not just AES-NI. You really don't need to be an expert to do-cpu host.Btw, this means that the CPU features that DediRock is exposing are Pentium era, and any newer feature is turned off. Is wanting a CPU with features introduced after the 90s something that makes you "too technical" for them?
He can. It's actually utterly trivial, assuming any CPU older than Pentium 4.
Features from an example host with CPU in host mode
fpu de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp lm constant_tsc rep_good amd_lbr_v2 nopl xtopology nonstop_tsc cpuid extd_apicid aperfmperf rapl pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 x2apic movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs skinit wdt tce topoext perfctr_core perfctr_nb bpext perfctr_llc mwaitx cpb cat_l3 cdp_l3 hw_pstate pti ssbd mba perfmon_v2 ibrs ibpb stibp ibrs_enhanced vmmcall fsgsbase bmi1 avx2 smep bmi2 erms invpcid cqm rdt_a avx512f avx512dq rdseed adx smap avx512ifma clflushopt clwb avx512cd sha_ni avx512bw avx512vl xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local user_shstk avx512_bf16 clzero irperf xsaveerptr rdpru wbnoinvd cppc arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold vgif x2avic v_spec_ctrl vnmi avx512vbmi umip pku ospke avx512_vbmi2 gfni vaes vpclmulqdq avx512_vnni avx512_bitalg avx512_vpopcntdq rdpid overflow_recov succor smca flush_l1d amd_lbr_pmc_freeze
Features from an example host without CPU in host mode
fpu de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 syscall nx lm constant_tsc nopl xtopology cpuid tsc_known_freq pni cx16 x2apic hypervisor lahf_lm cpuid_fault pti