Is HostHatch ignoring tickets? I am charged multiple months but no VPS

Comments

• forest Member

  February 14 edited February 14

  @network said:

  @ralf said: So, basically there's no situation where insulting the provider is actually going to help.

  @ralf said: If you create a post on LET, maybe you will get your priority bumped to avoid a PR disaster, but that's even worse than insulting them because you're actively trying to sabotage their reputation. Don't expect them to consider you favourably in the future.

  After how long without a response do you think it's ok to create a thread here? 1 week? 1 month? 1 year? never?

  There can be steps between "create ticket" and "create shame thread". The provider whose service was down for about a month wasn't ignoring my ticket: They apparently thought it was solved, and some software bug caused the ticket to get auto-closed even after opening it, resulting in them never getting any notifications. In such a case, you have several options:

  1. Open a new ticket with more detail
  2. Ping the provider in one of their own threads
  3. DM the provider or send them an email

  In the majority of cases, that will resolve the issue for one simple reason: The provider didn't know you were still having problems. I'm sure they feel quite shitty when they realize that they/their support staff were incorrectly triaging your ticket or assuming that it was fixed when in reality you were suffering downtime.

  I would reserve opening an entire thread for when the provider is actually acting maliciously or neglectfully. And neglect is willfully ignoring issues, not being swamped with issues and understaffed.
• rcy026 Member

  February 15

  @Dazzle said:

  @rcy026 said:

  @Dazzle said:

  @Guru555 said:
  Escalate by sending a polite Private Message to Abdullah on LowEndTalk with your ticket number

  Why OP need to be POLITE to Hosthatch?! Explain to me I'm dumb.

  Well, to be polite costs nothing and it might help.
  To be an asshole also costs nothing, but it is also guaranteed to not help in any way.
  So you have two choices, both of them costs exactly the same but one of them gives you an advantage. It would be really stupid to chose the other one.

  Well, you misread my reply. I'm asking why he needs to be polite, not saying that he must ask in a rude way. Just asking normally, that's it.

  "Hello, my server is not on my panel, can you help checking whats going on?" -normal.

  "Hello Mr. Hosthatch sorry for bothering you, my server gone from my panel since 30+ days ago. I hope you have spare time to check it." -polite.

  "Hey dude, did my server hatched and fly away from your f*ing node? I lost billion because of it!" -rude.

  Your normal sounds polite to me, maybe it's just me being used to deal with assholes everyday.

  Thanked by 2Dazzle forest