New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
HostSlick going downhill?
I've been with HostSlick for quite some time, been renewing my custom VPS since 2021 and had various other VPS and Dedicated server with them, never had any bigger issues. Seems like it got handed over to new owner recently (or not so recently?).
My 2021 VPS out of a sudden disappeared from Virtualizor, but still marked as active in WHMCS and it's completely unreachable. Seems like they take quite some time to answer tickets too now, been waiting for ~24 hours already, no reply. I'm not searching for premium support, I'm totally fine with waiting for couple hours for normal response, but something else must be going on with them.
Anyone had similar issue recently?
Unfortunately this is the end for me with this provider.
Comments
Always has been
yeah... when it works, it works great. When it doesn't work, its awful. They are trying to migrate to Virtfusion due to recent issues with Virtualizor (see Cloudcone thread and more) but not sure when that will be completed.
I had the same issue and didn't get a response for weeks. When I asked for a refund in case they're unable to restore the service, I received the refund same day:
No excuse, no explanation.
Can't happen, won't happen: it's hosted in the Netherlands, so no "downhill" there. It's already below sea level.
I opened a ticket with them and they seem affected by the Virtualizor exploit allegedly. At least for my machine
@HostSlick (they still active here?)
Lets hope for some answers
shit doesn't go down, shit is floating
Yeah, they were chatty on Saturday morning about suffering from the attack as well.
Since then, there's been absolutely no communication from them at all. I know they'll be busy panicking, but the courteous thing to do would be take 5 minutes and at least e-mail affected customers saying that the machines are down and let people know they're working on it.
I'm not sure if they're just hoping that nobody will notice. On the other hand, my client area has a "new notification" with a credit balance equal to the price of my service (which was just renewed in November) which I guess I didn't have before, as my card was charged in November, so not sure if that is a refund in compensation for the outage, just with no e-mail, or if that is from something else entirely.
Just got confirmed via email, they got hit by an attack.
I've been waiting for them to transfer a VPS to me from another user for almost a week now. The original owner requested the transfer on January 27th. They issued an invoice for the transfer fee on the 29th, which was paid immediately, so the hack isn't an excuse for that. Real garbage timing on my part.
About 6 months ago I had a VPS with them, prepaid for a year, after some back and forth with an extremely unresponsive support the server wasn't working and I decided I cannot trust them, they cancelled the server but only after 4 months did I get the refund (they mostly just ignored my ticket in that time), which I had to pay PayPal fees for because it was sent as a payment (something about too long to issue a refund).
I considered them a reputable provider in the past but I realized its just a deadpool waiting to happen
https://hostslick.rip
I rent servers from him and he has always been communicative with me. VPS sales make up only around 8% of his business, and for some time he has been considering discontinuing VPS hosting altogether. As of now, VPS offerings have been removed from his sales pages.
Over the past year, his primary focus has been dedicated server customers and expanding to cater only these type of customers, which is why VPS offerinfs and support has noticeably declined. He is prioritising dedicated server clients and is no longer active on LET or running promotions. He receives a high volume of dedicated server orders on a daily basis and also supports customers using the reseller dedicated servers. There is ta significant number of resellers selling dedicated servers on his infrastructure , I myself rent 127 at this moment (no issues whatsoever). It’s just his VPS line has gone downhill since he no longer wants to cater it or extend its offerings.
Since the recent hack, he has been unresponsive because he is focused on restoring services, including disk resets. This is why users are currently experiencing issues with the reinstall function. The work is ongoing and being handled quietly behind the scenes.
He is not responding to tickets at the moment because there is a large volume of them, all asking similar questions, and he is prioritising getting everything back online first. They are not migrating to Firtvusion at this time, although he is considering it for a future launch of new VPS packages aimed specifically at streaming and high-bandwidth users.
In short, he is actively working behind the scenes to restore services; he is just not responding publicly yet.
wow, hopefully he doesn't feel that way about his dedicated line next week.
You're missing that they are within the hilly part of the Netherlands, literally only a few steps from Germany. It's about 100m above sea level. Bits are going down hill to Amsterdam, gathering latency on their way.
Reality kills every joke, I know.
Always there to help and get the laugh from peoples faces
Come on - this is lowend. Support is often days......
From what I understand, many have begun to ditch Virtualizor?
My VPS is still down as well. Last time it was over 10 days, so let's see what happens this time.
Chiming in, my VPS has also been down for six days now.
As from initial reply from their end couple days ago, there has been no more replies to my ticket.
What happened? 10 days it's so much.
I was a client from 2020, had only 2 problems during this time: after OS reinstall it stuck on start and another time it was network problem which made my server unreachable. Both was resolved within hours. Yes, there were some other minor issues, during power outages in Europe and some major failure in the data center, but this was not specifically Hostslick's fault, and it was also resolved.
But what's happening now is ruining the reputation of a relatively good service. VPS simply disappeared from the panel, and they're keeping quiet. After contacting support, it turned out they'd been hacked, and they didn't even bother to inform us about it! The data is lost, the VPN is down, and there's no way to reinstall it. And the latest news on the website is that they've started accepting cryptocurrency. Now that's customer service, wow.
Neah. That's for beginners. I once waited almost 3 months for a reply as the VPS was down (not with Hostslick though, but other provider).
VPS down since January 31st. Soon to be 1 week downtime. Very nice.
Mine is 3 months too. With cloudcone. I ditched it back then and BOY! it was one of the best decisions.
Network problems. You can find more details here https://lowendtalk.com/discussion/comment/4044766#Comment_4044766
Now, I still don't have access to my VPS. To be continued...