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CloudCone downtime for a week
CloudCone has been pretty rough lately.
I’ve been dealing with intermittent downtime for about a week. On top of that, their ticket system seems rate‑limited, so it’s hard to even report issues properly.
Rebuilds haven’t been reliable either — I’m getting password mismatch errors or the build just fails.
Comments
Change provider and shed the stress away.
Yeah... Debian is not an option to install anymore also
I can't even reinstall the system until now, cloudcone officials are really stupid @Cloudcone
Glad I dropped these shits long ago.
Hello Everyone
We wanted to publish a transparent public update here regarding the recent incident that affected a portion of our Los Angeles Budget VPS infrastructure. Many of you asked for a clear explanation, so this comment provides a straightforward breakdown.
For anyone who wants to read the full official statement from our website, you can find it here: https://app.cloudcone.com/incident-346624
During the early hours of Friday, January 30, 2026, our monitoring systems detected that several virtual machines had lost network connectivity. We immediately isolated the affected nodes to prevent further spread, and a full technical and forensic investigation was launched.
From the earliest moments, the team prioritized transparency. Real-time updates were posted on the Official Status Page so customers could follow developments as they happened and stay informed throughout the recovery process.
Scope of Impact
The incident was limited in scope but significant for those affected:
Importantly, no other CloudCone services, products, or datacenter locations were affected. Customer personal information remained secure because personal data, billing records, and payment details are not stored on this third-party platform.
Immediate Response and Security Actions
As soon as the issue was identified, our engineering teams implemented several immediate measures to stabilize the platform and strengthen security:
Throughout the weekend of January 31 to February 1, DevOps Engineers and Support staff worked continuously. Thousands of support requests were handled while teams rebuilt systems and optimized infrastructure to manage the surge in demand. Long days and late nights were spent with one clear goal: restoring services safely while reinforcing the platform.
Recovery Efforts and Customer Support
As the new week began on Monday 2nd of February, CloudCone's systems experienced a large wave of VPS rebuild requests. Teams focused on scaling and optimizing the reinstall process to help customers get back online as quickly as possible. On the support side, the majority of affected customers received quick assistance in restoring any backups they had and resuming normal operations.
Internally, teams held multiple daily coordination meetings to stabilize operations and accelerate recovery efforts. The focus extended beyond short-term fixes; our goal was to rebuild trust through meaningful actions and long-term improvements.
Compensation Measures
As part of our commitment to supporting customers after the incident, we introduced these measures:
Credit Compensation Based on Customer Feedback: All impacted customers automatically received account credits equivalent to one full month of their VPS package. For example, a VPS billed at $60 per year would receive $5 in account credits added directly to the account balance.
Service Extensions: Affected servers will automatically receive a free two-month service extension at each of the next two renewals, for a total of 4 free months of service. For example, a standard 12-month annual renewal will be extended to 14 months at no additional cost. Updated due dates will be applied automatically as renewals occur.
Discounted Monthly Backups: In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on the upcoming platform. This initiative aims to strengthen long-term data protection and provide additional peace of mind.
Platform Improvements and Migration
All Budget VPS instances are scheduled to be migrated to CloudCone’s new in-house platform, which was already in final testing prior to the incident and is expected to launch by the end of March. The new platform is designed to deliver improved reliability, performance, and enhanced security.
We understand that no form of compensation can fully offset the disruption experienced. However, we emphasized that these actions represent a sincere effort to support customers and improve the overall experience moving forward.
Moving Forward
This external attack tested the resilience of both our infrastructure and our team. Despite the challenges, we reaffirmed our commitment to transparency, reliability, and continuous improvement.
We sincerely apologize to everyone affected and are grateful for the patience, understanding, and collaboration shown by the CloudCone Community :green_heart: throughout the recovery process. Many customers worked alongside the team to help rebuild services, and that partnership remains a core part of moving forward together.
As rebuilding continues and the new platform approaches launch, our focus remains clear: learning from the incident, strengthening our systems, and earning back customer trust through real actions, not just words.
We truly value every one of you.