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WARNING: CloudCone Data Loss Incident - No Accountability, No Compensation
I've been with CloudCone for almost 4 years. Paid every renewal. Never missed a payment. And now I'm sitting here realizing I just lost 20GB of my personal code because their LA node got hacked and they wiped everything.
The worst part? I found out 3 days later. Not from them - I found out because I tried to push code to my Git repo and the server was just... gone. No email, no notification, nothing.
So I opened a ticket asking WTF happened. Hours later, got some copy-paste response: "host machine compromised, LA node offline, we're working on it." Then they just closed my ticket. That's it.
I opened another one. "Can I recover my data? I have 4 years of code on there." Same fucking response, word for word. Ticket closed again.
At this point I'm pissed. I told them this is THEIR security failure, not mine. I need my data back or at least some compensation. Their response? "Data cannot be recovered" and nothing about compensation. Closed the ticket.
Fine. If they can't recover my data and won't compensate me, at least refund my annual subscription right? I mean, their infrastructure got hacked, not my fault. Opened another ticket asking for refund.
Same. Copy. Paste. Response. Ticket closed.
I can't believe this is real. Four years of my work is gone. Private projects, experiments, tools I built - all gone. And CloudCone's solution is to spam me with the same templated message and close my tickets.
No apology. No compensation. No refund. Just "sorry your data is gone, deal with it."
I've worked with budget VPS providers before but this is something else. The complete lack of accountability is insane. They got hacked, lost customer data, and they're acting like it's just another Tuesday.
If you're using CloudCone right now - backup your shit and get out. Seriously. Don't make my mistake. These people do not care about your data.
I'm out nearly 4 years of irreplaceable work and money. All I got was templated responses and closed tickets.
Avoid CloudCone unless you enjoy gambling with your data.
Comments
While I am sorry for your loss, may I be the first to ask where are your backups ?
Especially if you write or work on your own code.
A 128 GB USB drive is very cheap today.
Yes, I have some backups of my code locally. However, some code from several years ago wasn't backed up locally due to changing computers. This makes me angry, but it hasn't made me lose my temper; otherwise, I would have sued them directly instead of warning everyone here.
lol
I won't comment on anything but the backup part, it's your data, you gotta take take of it.
Rip, although you learn a valuable lesson. Don't leave your kids with strangers ^^
too ai, didn't read
Well, at least you're using git, so you have a full backup of that project. You can just create a new repo somewhere else, change the upstream and push again.
It's your problem that you didn't have any backups. What if the hard drive failed? What if there was a fire in that building? What if law enforcement had taken the machine because of something another customer had done? In all these situations, you would also have been without your data. The common factor is your lack of backups.
I thought data was the really valuable thing here? Suddenly getting $7 back is going to make losing it alright?
Well, you should have backed up. If your data is gone, it's gone. There's nothing they can write in the tickets to magic it back again.
If you're using any provider, backup your shit so that you have multiple redundant copies. Then it doesn't matter if any of them have failures.
But $7 would have made it all better. Got it.
@pendy100
I understand you are pissed and you need to vent, yet, there are 2 topics on this matter already, and not just CloudCone is affected by this.
I would be more interested if any payment data was leaked, as that contains, well, you know, addresses, card numbers, cvv codes, the usual interesting stuff.
They might as well lost half of the drives in a raid 10 array if that maters, the outcome would have been the same for you, no data on your vps, hence, you learned as others learned that backups might actually be good for something, even if 6 moths old.
I learned this at the age of 16, when my trusty Hitach DEATH-STAR crashed while the pc powered on, and whatever data I had went to the "Borg Collective"
Hence I learned to have a copy of important stuff on whatever alse medium. even if X moths old, still better then nothing.
lol
You learned a lesson today, you were not serious about your backups, you gambled with your data, you lost it.
That being said the provider's behaviour is sub-par of course, but how much were you paying?
If it makes you fell better I am pissed each time I accidentally delete a file from my downloads folder, and for that I do not have any backups
hmm, I should get a VPS from a storage provider and do some rclone for that, fellas , any deals you know of?, 7$ is the bare limit I can go for. 
Do you not know how git works? You're supposed to store on both your machine and the server, stupid.
Also backups.
$7??? Do you think I'd choose such a cheap plan for my VPS, which I use as a code repository? Never mind, that's not important. What angers me is their attitude towards users. As a user who has renewed for four years, shouldn't they at least offer an apology? Instead of giving me a formulaic reply or even closing my support ticket.
You know there’s this one guy that had this deal for a 3TB VPs for just $15/yr!! host something or other…
How in the hell do so many people have critical data on a VPS without a backup? All of these providers should be compensating for the lost availability. Renewals for customers should be pushed out by the total number of days the service isn't available. Easiest to round it up to an extra month of service at no charge. You really can't expect more than that.
True, and most do.
Either CloudCone is in bigger hole then we know of, or their PR department needs a nudge on the head.
I'm just very dissatisfied with their attitude. No matter the reasons, it's their own fault for not doing a good job with security management. shouldn't they at least show some commitment? It's not the user's fault.
Just like several years ago, when a fire broke out in Krypt's data center. One of my physical servers was in that data center. They immediately sent emails to users informing them of the incident. They also consistently apologized in support tickets and provided real-time updates on their processing progress. This was great; at least we could see that they valued their users.
True, and most do.
See, that is the way to handle problems after there is no solution.
Either CloudCone is in bigger hole then we know of, or their PR department needs a nudge on the head.
@pendy100
A wise fella here on LET said a very true word, that does apply to almost any problem.
COPE
There is nothing you can do now, except backup the next time so we will not have another tread on the same subject
Sincerely yours,
HOST-C
PS:
Did these ever compensate???
That never gets too old for me.
LOLLLLLLLLLLLLLL. Yes, I learned my lesson. I have three VPSs, which I've been using for 3-4 years. Two cost $5.50 per month, and one costs around $19 per year.
Yes, in situations like these, they should reassure customers rather than resorting to such simplistic and harsh methods.
I always thought they really were as advertised, with 99.9% server stability... This has taught me a big lesson.:(
You can find discussions online about the fire at the Krypt data center. Some users' hard drives were intact, and then backup servers were provided. For the hard drives that were damaged by water, they contacted data recovery companies, and free of charge. Users were also compensated, such as a 1-3 month server delay. Fortunately, my server's hard drive wasn't damaged by water, so I was given a backup server immediately after a week.
99.9% is their commitment to availability. It's not some sort of measure of risk potential.
I'm speaking out of my ass right now and ignoring what reputation MJJs might have, CloudCone was getting really bad reviews during the week on NS (and incidentally, a user made a post on Nodeseek the day before the hack urging people to migrate to better services as they suspected they might make a run with the customer's money). I don't think there's a PR department.
Yeah, I feel like I read some negative things about them here before this even happened as well.
Any host could suffer this sort of thing, even if their node wasn't hacked they could suffer cascading drive failures that kill a raid array, at low end prices it's just unrealistic to think providers are willing to provide a big compensation payout for an issue like this, pretty much no host is going to accept liability for your data unless you're paying $$$
Please consider backups next time, ideally the 3-2-1 method
Lol, that is even better.
EXIT-SCAM? - I like the presumption of that.
Well, either-way, store your shit in 2 places at least, and not with the same provider.
EDIT:
Yapp, been there, done that also.
No, no, no, I don't care about compensation or anything like that. I'm just angry about their attitude towards me. That's why I'm asking for compensation: "After all, you were so rude to me, you didn't even apologize, so why should I be understanding?" Demanding compensation is just to show my attitude: I'm not someone to mess with, don't act all high and mighty. This is what they owe their users. Actually, I don't expect any compensation at all, I'm just annoyed by their attitude.
yes...ur always right....
@pendy100
https://lowendtalk.com/discussion/214080/ransomware-via-virtualizor-exploit/p1