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The Cloudcone crash taught me a painful lesson.
I only backed up my data on my VPS, not locally. I'd like to know if my VPS data can be recovered after your restore.
Could you please help me restore my data first? I haven't made a local backup.
Jaden W
40 minutes agoUnfortunately, as the attacker had deleted all data, data recovery is not possible unless you have your own backups.
Please note we will be sending an email out with further detailed instructions soon on how to get back online.
Thank you for your patience and understanding.
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Regards,
Jaden W - L1 Support Engineer
CloudCone Customer Support
When their VPS failed, my VPS data was unrecoverable. Because I had backed up my data on the VPS but not locally, all my websites were lost. Fortunately, those websites didn't have much traffic. This taught me a valuable lesson: for stable operation, I must find a reliable and stable VPS provider. This was the first time in my over ten years of using VPS that I encountered such a terrible situation.
Comments
You didn't learn the more important lesson.
Take backup so that you can restore it in a different server in matter of hours if not less.
Yes, I only backed up the data on the VPS; I didn't back up the data to my local machine or another VPS.
Unfortunately painful data loss is the way most of us learn to take proper backups, (myself included).
You should always make sure your backups are on a separate network, either a VPS with a different provider or local machine, (and ideally both).
But just taking backups isn't enough. You also need a plan to restore them, and you need to test restoring them before the worst happens.
Our most precious data is in Seafile storage service.
The first time we attempted a test restore, it was painful, but we got it working in a few hours.
It was a valuable experience, and we took detailed notes on the procedure.
Subsequently, we also retest this procedure after major upgrades, to ensure it still works the same way.
Sometime later, we used the restoration procedure to migrate the instance between servers, instead of directly moving containers and volumes.
During that time, we discovered that we have stored the Seafile restoration procedure within Seafile, which would be inaccessible in a disaster.
We then established a daily rclone of the Seafile folder to a local folder.
It can be read without restoring to Seafile software.
I use seatable and face the same issue. It is a pain to restore everything. It is better to export the dtable file than restoring through official seatable procedure.
How is seafile performance though?
how did they get hacked. this is really bad for smaller providers and customers
think every 5yo knows that today.
They got hacked because of a vulnerability in Virtualizor, and it seems they're not the only provider to have been breached recently due to the same issue:
https://lowendtalk.com/discussion/214080/ransomware-via-virtualizor-exploit
i thought their panel was in house. at least it looked the part
Probably custom panel using Virtualizor API for backend VM functions
I migrate my services frequent enough between VPS of different providers and now I can restore my data from backup with closed eyes. That said, having backup is important (on remote storage) even though you're with a stable provider.
Daily reminder
Any provider can lose data, you didn't learn anything.
3-2-1 backup policy is mandatory. Even with gcp, aws, do, whatever supposedly the trusted, the most stable provider out there, shit can and will happen. Always baffled me when people yolo doesn't have self created backup then cry when shit happens.
With GCP, AWS, Azure and the other big clouds it's even more critical. They can delete your account and then you're absolutely f*cked, no matter how many of their regions and availability zones you've backed up to!
Why would GCP, AWS and Azure be more inclined to remove accounts than other clouds?
Because removing you doesn't hurt their bottom line nor their reputation. Even when the report is false, they could afford legal battle.
If you don't have their sales rep. phone number, tread carefully.
It's not that they're more inclined, it's just that they provide all their services across various regions so people tend to use them exclusively and assume that their backups are geographically distributed and therefore safe...so getting your account deleted by them is usually much worse than with other clouds.
I don't know about that, countless stories about shitty providers on LET acting like kids (because they are)
I'm not saying GCP is perfect but let's not pretend come-and-ago LET hosts that stay alive for 3 hours + VAT are better in terms of acting professionally
Probably a good thing. I tried Google Cloud two days ago and the CPU was so throttled a freshly installed VM would hang for 5 minutes and lock up running an apt upgrade. Made me realize how big cloud providers limit CPU so much and how good low end server people have it using VPS with $2 full CPU cores.
Their main use case isn't unmanaged VMs. They just exist because they have to.
I think you're mistaken, it's not about professionalism. It's their policy.
There's countless stories about people not given a chance to migrate decade worth of data because someone made a false report, which resulted in account ban, even on unrelated service.
Have you ever heard the story of Prince waking up one day and decide to be less neutral?
I believe some people also know the story of LFJ.
Absolutely, and there's also countless of stories about LET providers shutting down overnight with no warning. It's just silly trying to say one is better than the other.
I don't think I made a statement which argued one of them is better than another. The emphasis is on "no warning".
Do you have a detailed backup tutorial? Thank you. Does the backup method you shared only back up the website, or does it back up the entire VPS data? Thank you.
Do you have a detailed backup tutorial? Thank you. Does the backup method you shared only back up the website, or does it back up the entire VPS data? Thank you.
Hey let's look positively - small LET hosts act as professional as big name clouds! "Industry best practice"!!
I appreciate the humor, but it's quite serious.