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Microtronix Issues Overnight
Hey all! We had a pretty significant outage overnight, finally seeing the light of day here so figured I'd make a post myself before someone else did. We are sending out an email now to all customers explaining this as well, also we've been updating our telegram channel as we went and had the time, but I'll post it here as well 
Between roughly 1:00 AM and 7:30 AM EST, we dealt with a network issue caused by an unusually high volume of internal Layer-2 traffic within a specific customer segment. That traffic pattern put an unexpected load on part of the network and led to intermittent connectivity for some users, high level part of it. We did not get our normal alerts for DC route downs, since none of our routes nor edge equipment was actually down during this time, only loads and specific components went down intermittently, so effectively the DC wasn't down and no alerts went out as critical normally would of. So our overnight team didn't truly know it was critical infrastructure until early morning hours.
Once identified, we isolated the affected segment of the network, stabilized it, and put additional protections in place to prevent this type of condition from impacting service going forward. The network has been stable since then.
There was no data exposure or security impact as a result of this event.
We know this was a longer outage than anyone wants to see. Apologies, we do appreciate everyone’s patience while we worked through it. We’re also reviewing monitoring and alerting so we can catch and react to similar situations better in the future.
If you’re still seeing anything unusual, please open a ticket or reach out to support. Please open a ticket, no messages here or posting for support, its too much to deal with on top of the standard ticket response. If there are issues, please open a ticket
Thanks all!
Comments
Thats -- what i call communication, and care! I am not a customer - but keep it up!
Things happen, life happens!
Is this fancy talk for blackholed?
Ex cust got the email too