Ozonti Network | VPS KVM FROM $3.00 | Multiple Locations | Ryzen 9950x

alexanderras · January 27

@ozonti is it really impossible to get a correctly geolocated ip with you guys? Mine doesn’t match the server location, and all I’m getting from your support team is “it’s outside our control”

ozonti · January 27

@alexanderras said:
@ozonti is it really impossible to get a correctly geolocated ip with you guys? Mine doesn’t match the server location, and all I’m getting from your support team is “it’s outside our control”

Dear Customer,

We have stated since the first message in your ticket that the IPv6 ranges are correctly displayed in some WHOIS databases, while others take time to update the information, as we have informed you several times.

If you authorize us, we can publish the entire ticket so you can see where the misunderstanding lies.

This is a frequently discussed topic in this forum: sometimes, providers cannot quickly modify the data that appears in geolocation databases; it's a process that depends on those websites.

We have refunded your money so that you are not inconvenienced.

alexanderras · January 27

@ozonti said:

@alexanderras said:
@ozonti is it really impossible to get a correctly geolocated ip with you guys? Mine doesn’t match the server location, and all I’m getting from your support team is “it’s outside our control”

Dear Customer,

We have stated since the first message in your ticket that the IPv6 ranges are correctly displayed in some WHOIS databases, while others take time to update the information, as we have informed you several times.

If you authorize us, we can publish the entire ticket so you can see where the misunderstanding lies.

This is a frequently discussed topic in this forum: sometimes, providers cannot quickly modify the data that appears in geolocation databases; it's a process that depends on those websites.

We have refunded your money so that you are not inconvenienced.

@ozonti Please do publish it - make sure you include my last message where I accept to wait a couple of weeks to see if they update correctly.

You basically cancelled my service without my consent or me requesting this.

ozonti · January 27

@alexanderras said:

@ozonti said:

@alexanderras said:
@ozonti is it really impossible to get a correctly geolocated ip with you guys? Mine doesn’t match the server location, and all I’m getting from your support team is “it’s outside our control”

Dear Customer,

We have stated since the first message in your ticket that the IPv6 ranges are correctly displayed in some WHOIS databases, while others take time to update the information, as we have informed you several times.

If you authorize us, we can publish the entire ticket so you can see where the misunderstanding lies.

This is a frequently discussed topic in this forum: sometimes, providers cannot quickly modify the data that appears in geolocation databases; it's a process that depends on those websites.

We have refunded your money so that you are not inconvenienced.

@ozonti Please do publish it - make sure you include my last message where I accept to wait a couple of weeks to see if they update correctly.

You basically cancelled my service without my consent or me requesting this.

Can you verify the terms ?

We do not offer refunds. You were given the option of a refund because you were not satisfied, even though we had already responded to your support tickets. We cannot guarantee that the update will be completed within 1-2 weeks. Your money has been refunded and the service has been canceled.

alexanderras · January 27

@ozonti said:

@alexanderras said:

@ozonti said:

@alexanderras said:
@ozonti is it really impossible to get a correctly geolocated ip with you guys? Mine doesn’t match the server location, and all I’m getting from your support team is “it’s outside our control”

Dear Customer,

We have stated since the first message in your ticket that the IPv6 ranges are correctly displayed in some WHOIS databases, while others take time to update the information, as we have informed you several times.

If you authorize us, we can publish the entire ticket so you can see where the misunderstanding lies.

This is a frequently discussed topic in this forum: sometimes, providers cannot quickly modify the data that appears in geolocation databases; it's a process that depends on those websites.

We have refunded your money so that you are not inconvenienced.

@ozonti Please do publish it - make sure you include my last message where I accept to wait a couple of weeks to see if they update correctly.

You basically cancelled my service without my consent or me requesting this.

Can you verify the terms ?

We do not offer refunds. You were given the option of a refund because you were not satisfied, even though we had already responded to your support tickets. We cannot guarantee that the update will be completed within 1-2 weeks. Your money has been refunded and the service has been canceled.

The only request in that thread was whether you had any ipv6 ranges with correctly geo location in your pool that you could assign to me as a shortcut. Is that an unreasonable request?

I was not satisfied as I need correct geolocation, and you offered me a refund. My response was: let’s give it a couple of weeks, and if it’s still not correctly updated then maybe I will take the refund you offered me. Is that an unreasonable suggestion that we wait and see?

ozonti · January 27

@alexanderras said:

@ozonti said:

@alexanderras said:

@ozonti said:

@alexanderras said:
@ozonti is it really impossible to get a correctly geolocated ip with you guys? Mine doesn’t match the server location, and all I’m getting from your support team is “it’s outside our control”

Dear Customer,

We have stated since the first message in your ticket that the IPv6 ranges are correctly displayed in some WHOIS databases, while others take time to update the information, as we have informed you several times.

If you authorize us, we can publish the entire ticket so you can see where the misunderstanding lies.

This is a frequently discussed topic in this forum: sometimes, providers cannot quickly modify the data that appears in geolocation databases; it's a process that depends on those websites.

We have refunded your money so that you are not inconvenienced.

@ozonti Please do publish it - make sure you include my last message where I accept to wait a couple of weeks to see if they update correctly.

You basically cancelled my service without my consent or me requesting this.

Can you verify the terms ?

We do not offer refunds. You were given the option of a refund because you were not satisfied, even though we had already responded to your support tickets. We cannot guarantee that the update will be completed within 1-2 weeks. Your money has been refunded and the service has been canceled.

The only request in that thread was whether you had any ipv6 ranges with correctly geo location in your pool that you could assign to me as a shortcut. Is that an unreasonable request?

I was not satisfied as I need correct geolocation, and you offered me a refund. My response was: let’s give it a couple of weeks, and if it’s still not correctly updated then maybe I will take the refund you offered me. Is that an unreasonable suggestion that we wait and see?

Their response to the tickets on the LET is different.

@ozonti, is it really impossible to get a correctly geolocated IP address with you guys? Mine doesn't match the server location, and all I'm getting from your support team is "it's outside our control."

We have already refunded your money. We hope you find a provider that meets your needs.

We tried to help you from the very beginning and were clear that we cannot guarantee the change will be made immediately because these are third-party sites.

alexanderras · January 27

@ozonti said:

@alexanderras said:

@ozonti said:

@alexanderras said:

@ozonti said:

@alexanderras said:
@ozonti is it really impossible to get a correctly geolocated ip with you guys? Mine doesn’t match the server location, and all I’m getting from your support team is “it’s outside our control”

Dear Customer,

We have stated since the first message in your ticket that the IPv6 ranges are correctly displayed in some WHOIS databases, while others take time to update the information, as we have informed you several times.

If you authorize us, we can publish the entire ticket so you can see where the misunderstanding lies.

This is a frequently discussed topic in this forum: sometimes, providers cannot quickly modify the data that appears in geolocation databases; it's a process that depends on those websites.

We have refunded your money so that you are not inconvenienced.

@ozonti Please do publish it - make sure you include my last message where I accept to wait a couple of weeks to see if they update correctly.

You basically cancelled my service without my consent or me requesting this.

Can you verify the terms ?

We do not offer refunds. You were given the option of a refund because you were not satisfied, even though we had already responded to your support tickets. We cannot guarantee that the update will be completed within 1-2 weeks. Your money has been refunded and the service has been canceled.

The only request in that thread was whether you had any ipv6 ranges with correctly geo location in your pool that you could assign to me as a shortcut. Is that an unreasonable request?

I was not satisfied as I need correct geolocation, and you offered me a refund. My response was: let’s give it a couple of weeks, and if it’s still not correctly updated then maybe I will take the refund you offered me. Is that an unreasonable suggestion that we wait and see?

Their response to the tickets on the LET forum is different.

@ozonti, is it really impossible to get a correctly geolocated IP address with you guys? Mine doesn't match the server location, and all I'm getting from your support team is "it's outside our control."

We have already refunded your money. We hope you find a provider that meets your needs.

We tried to help you from the very beginning and were clear that we cannot guarantee the change will be made immediately because these are third-party sites.

I get how it works with 3rd party sites. Not my first rodeo.

Hence why I suggested a practical suggestion - which never got a response before the penultimate message.

In lieu of that I even agreed that we should wait and see if sufficient updates would come in to make the vps usable for me.

Anyway, I appreciate the refund, and agree that you are not the right host for me! I prefer ones that don’t cancel services for asking simple questions or suggesting a course of action.

Oh and if you are going to publish a thread, please get the order correct so that it reflects the actual conversation.

Arirang · January 27

@alexanderras said:
My response was: let’s give it a couple of weeks, and if it’s still not correctly updated then maybe I will take the refund you offered me. Is that an unreasonable suggestion that we wait and see?

To me it seems very unreasonable suggestion. Your need is out of providers control.

If there’s still no change after a few weeks, does that mean the provider should refund you? In that case, you’d essentially be using the service for free for several weeks, and the provider would gain nothing from it.

alexanderras · January 27

@Arirang said:

@alexanderras said:
My response was: let’s give it a couple of weeks, and if it’s still not correctly updated then maybe I will take the refund you offered me. Is that an unreasonable suggestion that we wait and see?

To me it seems very unreasonable suggestion. Your need is out of providers control.

If there’s still no change after a few weeks, does that mean the provider should refund you? In that case, you’d essentially be using the service for free for several weeks, and the provider would gain nothing from it.

That’s a fair point. They could have made that. I would have been happy to shut it down. What would you have thought reasonable?

Don’t forget I never asked for a refund - they offered one

ozonti · January 27

@alexanderras said:

@Arirang said:

@alexanderras said:
My response was: let’s give it a couple of weeks, and if it’s still not correctly updated then maybe I will take the refund you offered me. Is that an unreasonable suggestion that we wait and see?

To me it seems very unreasonable suggestion. Your need is out of providers control.

If there’s still no change after a few weeks, does that mean the provider should refund you? In that case, you’d essentially be using the service for free for several weeks, and the provider would gain nothing from it.

That’s a fair point. They could have made that. I would have been happy to shut it down. What would you have thought reasonable?

Don’t forget I never asked for a refund - they offered one

Could you please answer a few questions for us?

Were you satisfied with the service?

Is IPv4 working correctly and is the WHOIS information correct?

Since the ticket was opened, you were informed that we cannot expedite this process because it is not within our control.

We offered you a refund as an exception because you were not satisfied; we do not normally offer refunds, as stated in our terms and conditions, which you accepted.

If your request was already being processed, and as you can see in the ticket, we resent the corrections, why are you posting on LowEndTalk as if we weren't trying to help you?

Please tell us exactly what you need, and we will be happy to assist you.

alexanderras · January 27

@ozonti said:

@alexanderras said:

@Arirang said:

@alexanderras said:
My response was: let’s give it a couple of weeks, and if it’s still not correctly updated then maybe I will take the refund you offered me. Is that an unreasonable suggestion that we wait and see?

To me it seems very unreasonable suggestion. Your need is out of providers control.

If there’s still no change after a few weeks, does that mean the provider should refund you? In that case, you’d essentially be using the service for free for several weeks, and the provider would gain nothing from it.

That’s a fair point. They could have made that. I would have been happy to shut it down. What would you have thought reasonable?

Don’t forget I never asked for a refund - they offered one

Could you please answer a few questions for us?

Were you satisfied with the service?

Is IPv4 working correctly and is the WHOIS information correct?

Since the ticket was opened, you were informed that we cannot expedite this process because it is not within our control.

We offered you a refund as an exception because you were not satisfied; we do not normally offer refunds, as stated in our terms and conditions, which you accepted.

If your request was already being processed, and as you can see in the ticket, we resent the corrections, why are you posting on LowEndTalk as if we weren't trying to help you?

Please tell us exactly what you need, and we will be happy to assist you.

Sure. Happy to answer those questions.

Yes, I was happy with latency, ipv4 was working correctly - only issue was ipv6. I wanted to keep the service, if that could be resolved.

Go back and read the thread in the correct order again. Not once did I ask you to expedite the process with third parties - I know you can’t control that.

I did, however, ask if it was possible to get a new correctly geolocated ipv6 range allocated. Only after asking that same question multiple times without a response did you finally inform me that any ipv6 ranges would have the same geolocation as the one I already had.

I’d urge you to go back and read the support conversation again (in the correct order, not the one posted).

I guess me wanting to keep the service was why I tried to find ways to resolve the issue - perhaps you could have just told me they weren’t possible?

morgan44 · January 27

HAPPY NEW YEAR - OZONTI

ozonti · January 27

Perhaps you didn't understand, or we weren't clear, regarding the WHOIS modification issue. We have resent several requests to the WHOIS database for updates.

If you wish to continue using the service, we can handle it through the open support ticket. We would be happy to continue the conversation through that channel.

alexanderras · January 27

@ozonti said:
Perhaps you didn't understand, or we weren't clear, regarding the WHOIS modification issue. We have resent several requests to the WHOIS database for updates.

If you wish to continue using the service, we can handle it through the open support ticket. We would be happy to continue the conversation through that channel.

No I did understand that - and I also know from experience that this can take a while to update.

That is why I suggested that given you did not have any other correctly located ranges, then perhaps we wait and see whether enough corrections come in over the next couple of weeks. Maybe it would have rectified itself in which case I would have been happy to continue and even to have paid for the period in which the server wasn’t useful to me.

Obviously, it doesn’t make sense for me to continue to pay for a service that doesn’t meet my needs indefinitely, and therefore I said that I might have to take you up on your kind offer of a refund if it didn’t happen.

I do see now how that might not have been fair to you, but perhaps we could have come to a solution together. As stated I would have been happy to have the service suspended until then so that you would not be out of pocket for any resources.

I wish that you had been willing to find a different solution than just heavy-handedly cancelling my service in response to my constructive suggestions. I don’t mean to drag out the conversation any longer on here, but I believe you also cancelled my account and closed my ticket when terminating the service?

ozonti · January 27

@alexanderras said:

@ozonti said:
Perhaps you didn't understand, or we weren't clear, regarding the WHOIS modification issue. We have resent several requests to the WHOIS database for updates.

If you wish to continue using the service, we can handle it through the open support ticket. We would be happy to continue the conversation through that channel.

No I did understand that - and I also know from experience that this can take a while to update.

That is why I suggested that given you did not have any other correctly located ranges, then perhaps we wait and see whether enough corrections come in over the next couple of weeks. Maybe it would have rectified itself in which case I would have been happy to continue and even to have paid for the period in which the server wasn’t useful to me.

Obviously, it doesn’t make sense for me to continue to pay for a service that doesn’t meet my needs indefinitely, and therefore I said that I might have to take you up on your kind offer of a refund if it didn’t happen.

I do see now how that might not have been fair to you, but perhaps we could have come to a solution together. As stated I would have been happy to have the service suspended until then so that you would not be out of pocket for any resources.

I wish that you had been willing to find a different solution than just heavy-handedly cancelling my service in response to my constructive suggestions. I don’t mean to drag out the conversation any longer on here, but I believe you also cancelled my account and closed my ticket when terminating the service?

We will reactivate the service; your account can access it. The ticket was closed, but you can open another one by accessing our dashboard.

corenet · January 27

HAPPY NEW YEAR - OZONTI

kerzweg · January 28

HAPPY NEW YEAR - OZONTI

Snyppi · January 28

@ozonti said: VPS RYZEN 2 GB

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port speed?

SODaLC · January 28

Do you offer BYOIP via BGP session alongside your VPS(s)?

ozonti · January 28

@Snyppi said:

@ozonti said: VPS RYZEN 2 GB

1 vCPU Cores
2 GB DDR5 RAM
30 GB NVMe Storage
2 4 TB Monthly Bandwith
1 Dedicated IPv4 - /64 IPv6
Anti-DDoS Protection

💰 Price: $3.00 month / $30.00 year

port speed?

Hello,

Depending on the locations, the connection between the USA and Frankfurt is 10 Gbps

The connections to Amsterdam, London, and Poland are 1 Gbps

@SODaLC said:
Do you offer BYOIP via BGP session alongside your VPS(s)?

Hello,

We do not currently offer BGP sessions with our cloud server plans

This feature is only available on dedicated servers

kupidd · January 28

HAPPY NEW YEAR - OZONTI

ozonti · January 28

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ozonti · January 29

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ozonti · January 30

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ozonti · January 31

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Thanks for reading people

I wish you a nice day!

alexanderras · February 2

Thanks for getting us off virtualizor!

ozonti · February 2

@alexanderras said:
Thanks for getting us off virtualizor!

Hello,

We have started the process of migrating the Virtualizor nodes to VirtFusion

We will begin with the Amsterdam location and then proceed with the other locations

Poland is already using VirtFusion

rider · February 4

HAPPY NEW YEAR - OZONTI

ServerBachelor · February 4

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ozonti · February 5

@ServerBachelor said:
Order #6538171664

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Howdy, Stranger!

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