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IONOS admits to capping "NVMe VPS" to 200MB/s (HDD speeds) via software limits

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Comments

  • Why is this so hard? If advertising NVMe, you shouldn't be getting HDD.

    If you're going to going to throttle to HDD speeds, don't falsely advertise NVMe.

  • @JosephF said:
    Why is this so hard? If advertising NVMe, you shouldn't be getting HDD.

    If you're going to going to throttle to HDD speeds, don't falsely advertise NVMe.

    There are no false advertisements. They state that the node has NVMe. The node has NVMe. End of story.

  • @forest said:

    @JosephF said:
    Why is this so hard? If advertising NVMe, you shouldn't be getting HDD.

    If you're going to going to throttle to HDD speeds, don't falsely advertise NVMe.

    There are no false advertisements. They state that the node has NVMe. The node has NVMe. End of story.

    I'm staying at a hotel with free WiFi. It's limited and you get higher speeds with elite membership. There's no advertised speeds, I don't know the limits, but I sure as fuck expect higher speeds with elite membership than standard.

    As someone pointed out, they're selling a virtual server. There's implied performance by saying it's NVMe. Don't be obtuse.

    You buy a Ferrari and find out it's limited to 80 mikes per hour. Are you "that's cool, it's still a Ferrari! after all!" Or "what the fuck? If I knew it was going to be limited to 80 miles, I'd get a more affordable option that does"?

    One of my first bosses told me I was a consumer advocate. You clearly aren't, just slimy.

  • Of course there's implied performance, and 200 MB/s on a shared system with the IOPS that NVMe provides is significantly better than what you'd get with spinning rust. Is it slower than most cheap VPSes that have NVMe? Sure. But it's not false advertising, especially when, as others already pointed out, they are getting >1000 MB/s on the same exact system.

    If you want a dedicated NVMe that gives you full NVMe speeds without needing to share it with others, you want a dedicated server, not a VPS.

  • LeviLevi Member

    @JosephF said:
    Why is this so hard? If advertising NVMe, you shouldn't be getting HDD.

    If you're going to going to throttle to HDD speeds, don't falsely advertise NVMe.

    What if advertising HDD - you get NVMe? What then?

  • layer7layer7 Member, Host Rep, LIR
    edited January 15

    @JosephF said:
    Why is this so hard? If advertising NVMe, you shouldn't be getting HDD.

    If you're going to going to throttle to HDD speeds, don't falsely advertise NVMe.

    Hi,

    thats with 200 MB/s simply not the case. Thats no HDD speed.

    But independent of that, IF you limit speed to where ever, you should communicate it straight in the offer and not either hide it somewhere in FAQ/TOS or not mention it at all. Its of course highly missleading if someone is writing about NVMe and then there is somewhere a cap.


    @Levi said:

    @JosephF said:
    Why is this so hard? If advertising NVMe, you shouldn't be getting HDD.

    If you're going to going to throttle to HDD speeds, don't falsely advertise NVMe.

    What if advertising HDD - you get NVMe? What then?

    .... of course you sue them, call them bad names and open a thread in LET....

  • It seems OP lost interest in this topic

  • @barbaros said:
    It seems OP lost interest in this topic

    chatgpt limit reached

  • Im still amazed that were apparently pretending that 200mb/s sequential isnt hdd speed and that absolutely nothing is wrong and this is peak performance.

    Although at least theres hope giving the low amount of sentiment that this should be at least disclosed somewhere

  • @Mainfrezzer said:
    Im still amazed that were apparently pretending that 200mb/s sequential isnt hdd speed and that absolutely nothing is wrong and this is peak performance.

    Although at least theres hope giving the low amount of sentiment that this should be at least disclosed somewhere

    It is not peak performance, a lot of users have shown YABS with significantly higher numbers.
    My guess is that op got capped at 200 because he was abusing the disks and it impacted all the other users. It is obviously not a general cap, just a cap on users that expects dedicated resources when they buy a vps which is why the vast majority of users will never be capped and that's why they don't care.

  • JosephFJosephF Member
    edited January 15

    @rcy026 said:

    @Mainfrezzer said:
    Im still amazed that were apparently pretending that 200mb/s sequential isnt hdd speed and that absolutely nothing is wrong and this is peak performance.

    Although at least theres hope giving the low amount of sentiment that this should be at least disclosed somewhere

    It is not peak performance, a lot of users have shown YABS with significantly higher numbers.
    My guess is that op got capped at 200 because he was abusing the disks and it impacted all the other users. It is obviously not a general cap, just a cap on users that expects dedicated resources when they buy a vps which is why the vast majority of users will never be capped and that's why they don't care.

    Didn't the OP report that support replied to him that it is the expected behavior, as they officially capped it as such by design?

  • @forest said:
    Of course there's implied performance, and 200 MB/s on a shared system with the IOPS that NVMe provides is significantly better than what you'd get with spinning rust. Is it slower than most cheap VPSes that have NVMe? Sure. But it's not false advertising, especially when, as others already pointed out, they are getting >1000 MB/s on the same exact system.

    Jesus Christ, that proves OP's point even more. Based on reported experience by others NOT capped, he has no expectation of being capped, SINCE IT'S NOT ADVERTISED.

    The fucking bootlickers here... no fucking sense.

  • TimboJonesTimboJones Member
    edited January 16

    @Mainfrezzer said:
    Im still amazed that were apparently pretending that 200mb/s sequential isnt hdd speed and that absolutely nothing is wrong and this is peak performance.

    Although at least theres hope giving the low amount of sentiment that this should be at least disclosed somewhere

    It's actually the performance of a single HDD, a raid mechanical drive setup would be even higher.

  • forestforest Member
    edited January 16

    @TimboJones said:

    @Mainfrezzer said:
    Im still amazed that were apparently pretending that 200mb/s sequential isnt hdd speed and that absolutely nothing is wrong and this is peak performance.

    Although at least theres hope giving the low amount of sentiment that this should be at least disclosed somewhere

    It's actually the performance of a single HDD, a raid mechanical drive setup would be even higher.

    It's the sequential performance of a dedicated, non-shared high-end HDD, yes. If you take into account IOPS, seek latency, and the overhead of sharing with many customers, it is significantly faster than an HDD.

    Thanked by 1fluffernutter
  • @forest said:

    @TimboJones said:

    @Mainfrezzer said:
    Im still amazed that were apparently pretending that 200mb/s sequential isnt hdd speed and that absolutely nothing is wrong and this is peak performance.

    Although at least theres hope giving the low amount of sentiment that this should be at least disclosed somewhere

    It's actually the performance of a single HDD, a raid mechanical drive setup would be even higher.

    It's the sequential performance of a dedicated, non-shared high-end HDD, yes. If you take into account IOPS, seek latency, and the overhead of sharing with many customers, it is significantly faster than an HDD.

    You must have shit servers, then. If you're happy with this bait and switch, knock yourself out. Just don't put your low expectations on others, you fuck things up for the rest of us.

  • forestforest Member
    edited January 16

    @TimboJones said:

    @forest said:

    @TimboJones said:

    @Mainfrezzer said:
    Im still amazed that were apparently pretending that 200mb/s sequential isnt hdd speed and that absolutely nothing is wrong and this is peak performance.

    Although at least theres hope giving the low amount of sentiment that this should be at least disclosed somewhere

    It's actually the performance of a single HDD, a raid mechanical drive setup would be even higher.

    It's the sequential performance of a dedicated, non-shared high-end HDD, yes. If you take into account IOPS, seek latency, and the overhead of sharing with many customers, it is significantly faster than an HDD.

    You must have shit servers, then. If you're happy with this bait and switch, knock yourself out. Just don't put your low expectations on others, you fuck things up for the rest of us.

    Who said I'd be happy with 200 MB/s? I acknowledged a few times that that speed is a particularly aggressive throttle for an NVMe system. What I said is that it's still better than an HDD in nearly every single metric.

    I run Freenet (Hyphanet) relays and Monero nodes. Both of those involve workloads with random reads/writes to large databases. In my particular case, seek time is by far the most important metric, not raw sequential I/O. In that case, even a 10 MB/s throttle with NVMe would be far better for me than a dedicated, unthrottled RAID0 SAS HDD setup.

    With that said, 200 MB/s is quite a bit lower than I'd expect from a provider that advertises NVMe, but I would not go so far as to call it a bait-and-switch, just overly-strict throttling. It would be far better if it gave a higher burst limit, if they just happen to be overselling and have a lot of customers with I/O-heavy workloads. Either way, it seems most people are not upset with IONOS as they are able to get full NVMe speeds. Only OP seems to have any issues with throttling, if it even is throttling. So as I see it, there are two orthogonal discussions here that are being conflated:

    1. Is IONOS engaging in false advertising by throttling disk I/O to 200 MB/s while purporting NVMe performance?
    2. Would it be right for a provider, in general, to advertise NVMe while setting a hard 200 MB/s limit?

    I don't see why IONOS is getting hate for this particular thing when the evidence points to them not throttling customers. Don't conflate the two issues. For the record, my opinions are:

    1. IONOS is not throttling customers and OP is simply being misled about the cause of his performance issues.
    2. Advertising NVMe nodes while providing a 200 MB/s performance cap is not fraudulent or false advertising.
    3. A 200 MB/s throttle on NVMe is excessive and providers should not do so, at least without a higher burst limit.
    4. For many (but not all) workloads that are only feasible on NVMe, 200 MB/s is plenty as long as IOPS is uncapped.
  • @JosephF said:

    @rcy026 said:

    @Mainfrezzer said:
    Im still amazed that were apparently pretending that 200mb/s sequential isnt hdd speed and that absolutely nothing is wrong and this is peak performance.

    Although at least theres hope giving the low amount of sentiment that this should be at least disclosed somewhere

    It is not peak performance, a lot of users have shown YABS with significantly higher numbers.
    My guess is that op got capped at 200 because he was abusing the disks and it impacted all the other users. It is obviously not a general cap, just a cap on users that expects dedicated resources when they buy a vps which is why the vast majority of users will never be capped and that's why they don't care.

    Didn't the OP report that support replied to him that it is the expected behavior, as they officially capped it as such by design?

    Yes. That's exactly what I said.

  • ISP        : IONOS SE
    ASN        : AS8560 IONOS SE
    Host       : Strato GmbH
    Location   : Berlin, State of Berlin (BE)
    Country    : Germany
    
    fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
    ---------------------------------
    Block Size | 4k            (IOPS) | 64k           (IOPS)
      ------   | ---            ----  | ----           ---- 
    Read       | 75.78 MB/s   (18.9k) | 497.41 MB/s   (7.7k)
    Write      | 75.98 MB/s   (18.9k) | 500.03 MB/s   (7.8k)
    Total      | 151.76 MB/s  (37.9k) | 997.45 MB/s  (15.5k)
               |                      |                     
    Block Size | 512k          (IOPS) | 1m            (IOPS)
      ------   | ---            ----  | ----           ---- 
    Read       | 474.86 MB/s    (927) | 468.72 MB/s    (457)
    Write      | 500.09 MB/s    (976) | 499.93 MB/s    (488)
    Total      | 974.96 MB/s   (1.9k) | 968.66 MB/s    (945)
    

    It's the cheap 1€ VPS

  • Did OP even shared any FIO results? Or did we just all bought that "oh I checked it's capped at 200 MB/s" thing?

    Thanked by 1zed
  • @barbaros said:
    Did OP even shared any FIO results? Or did we just all bought that "oh I checked it's capped at 200 MB/s" thing?

    There is an email in the post, from ionos, admitting to it. What are you looking for?

  • @Mainfrezzer said:

    @barbaros said:
    Did OP even shared any FIO results? Or did we just all bought that "oh I checked it's capped at 200 MB/s" thing?

    There is an email in the post, from ionos, admitting to it. What are you looking for?

    IONOS admitting such thing, then other people providing fio results on IONOS that is way higher is two conflicting information, to me.

    Thanked by 1webcraft
  • @barbaros said:

    @Mainfrezzer said:

    @barbaros said:
    Did OP even shared any FIO results? Or did we just all bought that "oh I checked it's capped at 200 MB/s" thing?

    There is an email in the post, from ionos, admitting to it. What are you looking for?

    IONOS admitting such thing, then other people providing fio results on IONOS that is way higher is two conflicting information, to me.

    Not really.

    Here is the quote from IONOS:

    "Achieving a consistent 200 MB/s verifies that the underlying storage is fast enough to hit the configured throughput cap for this VPS tier. You are hitting a software-defined Quality of Service (QoS) limit... The system is performing exactly as designed for a Mass Market VPS."

    The way I interpret it, they say that op was using to much iops and was therefor throttled to 200MB/s. Please note, op was throttled due to constantly hitting the limits. There is a difference between momentarily peak io and consistently trashing it, momentary peaks may not trigger the QoS but constant abuse probably will.
    Op's interpretation is that iops is always throttled at 200MB/s, which a lot of other users have proven without a doubt is not correct.

    Most providers either throttle abusive users or simply ban them. It's nothing unusual, standard practice, but op seems extremely butthurt that he was not allowed to use his vps as if he was the only one on that node. I somewhat agree that this could have been disclosed in a AUP or TOS somewhere, but on the other hand it's common knowledge and pretty self explanatory.

    Thanked by 2BasToTheMax forest
  • forestforest Member
    edited January 17

    @Mainfrezzer said:

    @barbaros said:
    Did OP even shared any FIO results? Or did we just all bought that "oh I checked it's capped at 200 MB/s" thing?

    There is an email in the post, from ionos, admitting to it. What are you looking for?

    The explanation was written by an LLM. It sounds to me more like a support tech heard a complaint about a 200 MB/s throttle, then prompted an LLM with "customer is complaining about throttle to 200 MB/s, explain why" and pasted the output. This isn't IONOS admitting anything, it's ChatGPT hallucinating.

  • ProxysolidProxysolid Member, Patron Provider

    What you're mentioning fits perfectly with another of their product models, "AI to create your website," which was advertised everywhere I live.

    I tried it, and the result was MEDIOCRE, generic, and FAR below what they promise. IONOS isn't aiming for quality; it's aiming for INVASIVE MARKETING.

    They literally sell you hype, lock you into a contract, and then "it works as designed"...

    But be aware, this isn't a technical failure; it's their business model.

  • tkbdtkbd Member

    Created an account to make sure people realise this is zero to do with heavy usage, reputation or any other BS pro-IONOS users are saying. Grabbed an L+ today, zero load, locked down and ran YABS... the identical numbers on DISK to the others in January and later as you will see, so 100% this is throttling NVMe to piss poor levels.. around 1/3 of the similar spec on my Hetzner VPS. let the justifying stop New box, zero load, same numbers. Case closed:

    Basic System Information:
    ---------------------------------
    Uptime     : 0 days, 2 hours, 32 minutes
    Processor  : AMD EPYC-Milan Processor
    CPU cores  : 6 @ 1996.249 MHz
    AES-NI     : ✔ Enabled
    VM-x/AMD-V : ✔ Enabled
    RAM        : 7.7 GiB
    Swap       : 0.0 KiB
    Disk       : 236.1 GiB
    Distro     : Debian GNU/Linux 12 (bookworm)
    Kernel     : 6.1.0-48-amd64
    VM Type    : KVM
    IPv4/IPv6  : ✔ Online / ❌ Offline
    
    IPv4 Network Information:
    ---------------------------------
    ISP        : IONOS SE
    ASN        : AS8560 IONOS SE
    Host       : Fasthosts Internet Limited
    Location   : London, England (ENG)
    Country    : United Kingdom
    
    fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
    ---------------------------------
    Block Size | 4k            (IOPS) | 64k           (IOPS)
      ------   | ---            ----  | ----           ---- 
    Read       | 80.09 MB/s   (20.0k) | 497.18 MB/s   (7.7k)
    Write      | 80.30 MB/s   (20.0k) | 499.79 MB/s   (7.8k)
    Total      | 160.39 MB/s  (40.0k) | 996.98 MB/s  (15.5k)
               |                      |                     
    Block Size | 512k          (IOPS) | 1m            (IOPS)
      ------   | ---            ----  | ----           ---- 
    Read       | 474.42 MB/s    (926) | 468.50 MB/s    (457)
    Write      | 499.63 MB/s    (975) | 499.70 MB/s    (487)
    Total      | 974.05 MB/s   (1.9k) | 968.21 MB/s    (944)
    
    
  • usermanuserman Member

    Does IONOS have a $1/year pre-capped offering plan?

  • @Mainfrezzer said:
    thats hella scummy

    I refuse to believe that. Never would the honorable 1&1 do anything scummy.

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