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No response regarding Cloudcone account verification

flarvenflarven Member
in Help

I registered a new account earlier yesterday and completed the top-up, then received the following message:

_Your account access has been limited as we have detected multiple accounts using the same payment method. Please contact support to verify your account.
_

I discovered that the previous account was registered in 2017 and stopped being used in 2018 and thereafter. I no longer use the email address for that account, and for privacy reasons, I would like to use a newly registered account.

I haven't received any response to my support ticket yet. Are there any other ways to contact Cloudcone? :'(

Comments

  • ArirangArirang Member

    It took 1 or 2 weeks.

    Thanked by 1flarven
  • MainfrezzerMainfrezzer Member
    edited January 14

    Wild reason to be suspended. (/limited)

    Thanked by 2flarven WyvernCo
  • defaultdefault Veteran

    @Mainfrezzer said:
    Wild reason to be suspended. (/limited)

    Nope. The reason is not wild, because this is in their terms; but the terms are wild.

    "Customer cannot maintain more than one (1) account at app.cloudcone.com" - from their terms.

    Thanked by 2flarven WyvernCo
  • flarvenflarven Member

    @Arirang said:
    It took 1 or 2 weeks.

    This is too slow; I'm worried I'll miss out on their discount. :(

  • MainfrezzerMainfrezzer Member

    @default said:

    @Mainfrezzer said:
    Wild reason to be suspended. (/limited)

    Nope. The reason is not wild, because this is in their terms; but the terms are wild.

    "Customer cannot maintain more than one (1) account at app.cloudcone.com" - from their terms.

    thats not the reason they got suspended/limited. they got suspended for the payment method. My payment infos in the misses account doesnt mean she and i are the same person

    Thanked by 1flarven
  • defaultdefault Veteran
    edited January 14

    @Mainfrezzer said:

    @default said:

    @Mainfrezzer said:
    Wild reason to be suspended. (/limited)

    Nope. The reason is not wild, because this is in their terms; but the terms are wild.

    "Customer cannot maintain more than one (1) account at app.cloudcone.com" - from their terms.

    thats not the reason they got suspended/limited. they got suspended for the payment method. My payment infos in the misses account doesnt mean she and i are the same person

    If 2 customers use the same bank card... it's not the same customer?

    Thanked by 2flarven sillycat
  • MainfrezzerMainfrezzer Member

    @default said:

    @Mainfrezzer said:

    @default said:

    @Mainfrezzer said:
    Wild reason to be suspended. (/limited)

    Nope. The reason is not wild, because this is in their terms; but the terms are wild.

    "Customer cannot maintain more than one (1) account at app.cloudcone.com" - from their terms.

    thats not the reason they got suspended/limited. they got suspended for the payment method. My payment infos in the misses account doesnt mean she and i are the same person

    If 2 customers use the same bank card... it's not the same customer?

    Obviously. Just because I pay/paid for it, doesn't mean I bought it.

    Thanked by 1flarven
  • yoursunnyyoursunny Member, IPv6 Advocate

    @default said:

    @Mainfrezzer said:

    @default said:

    @Mainfrezzer said:
    Wild reason to be suspended. (/limited)

    Nope. The reason is not wild, because this is in their terms; but the terms are wild.

    "Customer cannot maintain more than one (1) account at app.cloudcone.com" - from their terms.

    thats not the reason they got suspended/limited. they got suspended for the payment method. My payment infos in the misses account doesnt mean she and i are the same person

    If 2 customers use the same bank card... it's not the same customer?

    There are legitimate reasons for two natural persons using the same payment method:

    • Most credit card accounts can have one owner and several authorized users. The AU cards are often printed with the same card number & expiration date. It's indistinguishable online, but distinguishable in person due to having different cardholder names.
    • Most deposit accounts can be opened with joint owners. Since it's a single account, it has only one account number. Some banks would only provide one debit card for the account, despite it has two owners.
    Thanked by 5Mainfrezzer flarven fluffernutter rpqu forest
  • itachikonohaitachikonoha Member

    @yoursunny said:

    @default said:

    @Mainfrezzer said:

    @default said:

    @Mainfrezzer said:
    Wild reason to be suspended. (/limited)

    Nope. The reason is not wild, because this is in their terms; but the terms are wild.

    "Customer cannot maintain more than one (1) account at app.cloudcone.com" - from their terms.

    thats not the reason they got suspended/limited. they got suspended for the payment method. My payment infos in the misses account doesnt mean she and i are the same person

    If 2 customers use the same bank card... it's not the same customer?

    There are legitimate reasons for two natural persons using the same payment method:

    • Most credit card accounts can have one owner and several authorized users. The AU cards are often printed with the same card number & expiration date. It's indistinguishable online, but distinguishable in person due to having different cardholder names.
    • Most deposit accounts can be opened with joint owners. Since it's a single account, it has only one account number. Some banks would only provide one debit card for the account, despite it has two owners.

    In India, above isn't allowed. You can ask for addon cards (which will have different card number) but it is a N:1 relationship where one person can have multiple cards against one account but a card can not be shared by multiple people.

    Thanked by 1flarven
  • flarvenflarven Member

    My ticket status is now marked as "Acknowledged," and I don't know how much longer it will take to complete.

    Thanked by 1Mainfrezzer
  • defaultdefault Veteran

    @yoursunny said:

    @default said:

    @Mainfrezzer said:

    @default said:

    @Mainfrezzer said:
    Wild reason to be suspended. (/limited)

    Nope. The reason is not wild, because this is in their terms; but the terms are wild.

    "Customer cannot maintain more than one (1) account at app.cloudcone.com" - from their terms.

    thats not the reason they got suspended/limited. they got suspended for the payment method. My payment infos in the misses account doesnt mean she and i are the same person

    If 2 customers use the same bank card... it's not the same customer?

    There are legitimate reasons for two natural persons using the same payment method:

    • Most credit card accounts can have one owner and several authorized users. The AU cards are often printed with the same card number & expiration date. It's indistinguishable online, but distinguishable in person due to having different cardholder names.
    • Most deposit accounts can be opened with joint owners. Since it's a single account, it has only one account number. Some banks would only provide one debit card for the account, despite it has two owners.

    In such situations where provider does not allow multiple accounts, but a family or business shares the same bank info, then a ticket might need to be opened. Such overlaps are quite rare. ;)

  • CloudconeCloudcone Member, Patron Provider
    edited January 14

    Hi @flarven

    We generally allow one payment source to be linked to one account, unless on the verification ticket you mention a specific reason to use multiple accounts.

    This is mainly imposed to prevent abuse.

    If you have the ticket id, please do share it :)

    Thanked by 1flarven
  • flarvenflarven Member

    @Cloudcone said:
    Hi @flarven

    We generally allow one payment source to be linked to one account, unless on the verification ticket you mention a specific reason to use multiple accounts.

    This is mainly imposed to prevent abuse.

    If you have the ticket id, please do share it :)

    Thank you very much for your attention!
    The ticket ID is #9899763

    I don't need multiple accounts at the moment. You can help me cancel my old account or merge it with the new one.
    The main reason I'm registering a second account is that I forgot I had one before; it's been too long.

    Thanked by 1yoursunny
  • CloudconeCloudcone Member, Patron Provider

    @flarven said:

    @Cloudcone said:
    Hi @flarven

    We generally allow one payment source to be linked to one account, unless on the verification ticket you mention a specific reason to use multiple accounts.

    This is mainly imposed to prevent abuse.

    If you have the ticket id, please do share it :)

    Thank you very much for your attention!
    The ticket ID is #9899763

    I don't need multiple accounts at the moment. You can help me cancel my old account or merge it with the new one.
    The main reason I'm registering a second account is that I forgot I had one before; it's been too long.

    Thanks, it should be processed :)

    Thanked by 2flarven forest
  • flarvenflarven Member

    Okay! Thank you very much!> @Cloudcone said:

    @flarven said:

    @Cloudcone said:
    Hi @flarven

    We generally allow one payment source to be linked to one account, unless on the verification ticket you mention a specific reason to use multiple accounts.

    This is mainly imposed to prevent abuse.

    If you have the ticket id, please do share it :)

    Thank you very much for your attention!
    The ticket ID is #9899763

    I don't need multiple accounts at the moment. You can help me cancel my old account or merge it with the new one.
    The main reason I'm registering a second account is that I forgot I had one before; it's been too long.

    Thanks, it should be processed :)

    Okay! Thank you very much!

    Thanked by 1forest
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