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Nice surprise from c-servers
wow, randomly recieved an email showing that my service was canceled. No warning, nothing, just straight out delete a 2 yrs vps with its data. I'm not even using it, just idling.
0/10 never use this provider anymore, I don't want to either talk or resuming, this is a straight fraud and user's data is being treated like garbage.
Thanked by 1mans_xd
Comments
Not the first and not the last one complain about them i have had talk with
@PointyCandle
and talk about how shit, this business, anyway, they are going to deadpool
the website took me half a minute just to load the log in page
They're migrating from SolusVM to VirtFusion and this seems to be part of that migration process. So don't panic just yet. Give them some time and things should straighten out.
There's more detail in the OGF in case anyone is really interested. It seems many didn't get any notification (via email) of this planned migration and so there's some confusion around the emails.
I has a vps from this comp, feel not bad, hope not meet this kind situation.
If any host do that to me, I’ll spend my life posting that story around everywhere, and not stop till they apologize to me or refund.
Don’t fuck with me
@alfatarsos
Everyone will be reactivated, it's part of the SolusVM - VirtFusion migration. We've sent an e-mail beforehand with this, it's (unfortunately) expected behaviour. Our apologies for any inconvenience caused.
You can make it up to us by dropping a good Finland deal
Let's see what we can do after it is migrated.
PS - Notice now on the front page of the website, immediately visible when opening the WebStore, so any doubts are cleared.
This is the email I received January 8th:
ty for those information, i have checked my email inbox and spam folder twice, there was no such email saying they are migrating. The service was soon reactivated but I would not recommend using it
Hello. Can you share with me over DM why you are unhappy with our services? Let me see if I can do something for you. Thanks in advance and again, sorry for the inconvenience.
i dm'ed
Got an activation email for mine again - updated YABS:
I understand your frustration, and I do not dismiss the stress you are describing. However, I want to point out that making this public should not be the first course of action, especially when there are still private escalation paths available.
If you feel that support responses are too slow or inadequate, the more transparent and constructive approach would be to directly contact the owner of the business and clearly address your concerns there. Escalating privately gives the business an opportunity to review the situation at a higher level and respond appropriately, without unnecessary public pressure.
Going public before exhausting direct communication channels often escalates tension rather than resolving the issue. Reaching out to ownership would be a clearer and more effective way to seek accountability and clarification on what went wrong.
Dang... That's sexy. Now I really regret not getting that clearout deal
He experienced data loss. Letting others know is the right thing to do. There's a chance you may be an asshole.
Virtfusion doesn't have a migration tool?
Fail.
Can you check DM?
Based on my previous experience, I suspect that the private communications were either unnecessarily rude or dismissive
I will say I'm not in love with the response/tone of support on this one, especially for folks that didn't receive the email in the first place - I'd put in a ticket when i got the cancellation email, because I never got any communication about this one, and the reply I got basically just said "we told you this was happening" multiple times in a row and referenced an email I never received. Not amazing.
I didn't have anything critical on mine, so it wasnt a huge deal to have it re-deployed, but that was still a little meh.
That's actually an automatically generated message, written mostly as a stop-gap for the existing support ticket volume, roughly 40-something tickets on the main platform, and to centralize responses on the e-mail. Nothing too specific, it's meant to be neutral.
However, you'd be amazed at the number of customers that opened a ticket and actually recieved and opened the e-mail, but didn't bother to read it... leading us to have to redirect the customer to the e-mail actually twice on the same message, to make sure it is understood. We have that data from Mailjet...
Many of our customers don't have their primary language as English, we have to think of them - and neither do I, to be honest.
Also, like many things LET, I'm finding that the alarm is probably bigger than the true size of the issue... Preliminary data collected this morning has led to a deliverability of around 93% of the existing e-mail pool, and 52% of the services are already reimplemented customer-side in the first 24h, which (on the reimplementations) is honestly great for what it is, considering a VPS is usually not touched every day.
As for the deliverability, not bad, not great, we'll improve on this in any case, Mailjet is recent as a SMTP provider and we're quite new to SMTP relays as well (previously it was all Ionos)...
Probably through a second SMTP relay and an e-mail remembering of this earlier to the next migration wave, so this doesn't happen again. We keep improving our processes and systems.
I'll also remove myself from specialized support in English in around 2 weeks (after the migrations) and will be treating support only in Portuguese and Spanish, as well as refund requests. Basic support is not dealt by me already, we are at the customer scale where it compensates to start to do it this way.
Here are some reasons why it's ok we're snotty to the people we're trying to convince to give us money.
Proper LET.
I second this, there's no reason to not be snotty, I won't let you take it on me if i had a bad day the same as you probably would. But of course, I've never been in the need to do this kind of public stuff (shoutout RackNerd support).
(Editted to fix grammar errors).
Haha, I am not surprised. Cueuing, student-centered learning and other mumbo-jumbo made student dumb and apathetic adults.
https://features.apmreports.org/sold-a-story/
https://doi.org/10.1007/978-3-030-93429-3
I'm not a native speaker, either. But, I don't think the problem was your proficiency with English.
In any case, I do hope the new support agents are more polite and less perpetually angry/smug
Same here, I was really taken aback. It was suddenly canceled and then reactivated. I can't remember if I received an email a long time ago. I think sending a notification email one day before the migration would have been better, rather than migrating all of a sudden and then saying, "We already sent an email" (like ages ago, haha, ugh).
p.s. I just checked my email and didn't receive any notification about the migration.
Ditto - no email here - checked junk just in case - tried live chat as VPS showing unavailable - auto response not helpful - then came here and searched to find this.
Well, 2/3 moved. One's been offline for 24 hours at this point... still have yet to actually receive an email about the process. I've gotten the service deleted/create emails, but none of the ones informing of schedule/timing. Kinda weird.
Not feeling super confident after the Veloxmedia mess so will give it a couple of days and hope for the best.