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Velox media under new management

16162646667184

Comments

  • forestforest Member

    @ralf said:

    @VeloxMedia said:
    I took a dive into the orders..... Here's some winners. 10 orders got 30GB ram, 3cpu 90gb disk for 3 years for $45.90... one guy snatched 4 of them...

    Same deal 14 orders but for $65 for 3 years.

    These are pretty low priced, but still not too unrealistic for a low end promotion. For instance, I have a 6 core 6GB RAM 66 GB disk for $6/y.

    Remember also that the entire premise of Lewis' deals was for high RAM. Without that, there wouldn't even have been any customers. I don't think the CPU and disk allocations are particularly high for the price, it's just the RAM that's an outlier.

    But in any case, for all those orders you just complained about, their total RAM usage is 720GB. You have the upfront cost of that RAM if you're building a new server from scratch, but those users could all share a thread group with say 16 threads, leaving you tons of resources on that machine for other deals. You also say that you have racks and racks of excess hardware you can use for free. I'm not really sure I see the problem here, especially as you say you only entered into this deal because even knowing the ongoing costs, you'd save far more on having fewer vmware licences. If this is true, these few outlier deals are just the cost of doing business.

    Personally if it was me, I'd just proactively offer these customers a refund (note offer not force) and see how many wanted to leave anyway. You might find the problem just goes away if you give people an escape route. But one thing you can't do is terminate these customers whilst simultaneously denying them a refund. They've paid for the service, your obligation is to provide that service or refund them.

    If all those high-RAM systems are causing problems, turn on KSM. If that's not enough, enable memory ballooning. Sure, people won't be particularly thrilled about that, but it's a whole lot better than being kicked off.

  • RapToNRapToN Member, Host Rep

    @VeloxMedia said:
    Furthermore both stripe and PayPal have integrations where anyone can check transaction IDs to see if there's a chargeback so we just built a system to query and are batch terminating anything that comes back.

    Didn't you say you didn't have access to the previous accounts where the payments for the special deals were received?

    Again I don't care if anyone chargesback I only care that they send a ticket with us stating such so we can delete their account and not deal with the legal issues of filing these reports back to stripe and PayPal as we're marking the transactionIDs as fraud in their system.

    That doesn't make any sense. If you want to save yourself the hassle with PayPal/Stripe, it would make much more sense for you to initiate the refund. Do you have access to the PayPal/Stripe account or not?

    I understand that you block every account that has received a refund, but if I understand correctly, you also block customers who have only asked for a refund (did not receive it) but have not filed a dispute.

  • @VeloxMedia said:

    @ralf said:

    @VeloxMedia said:

    @Alexchina said:

    @VeloxMedia said:

    @jokotan said:

    @VeloxMedia said: Because this network attack in Cali blew up our multi year agreement we were really close to getting signed we're likely going to be moving most people to one of our DCs soon so many will be getting new IPs but still the same or better service. We have identical hardware already implemented, just waiting on a new DC to get ready and these servers racked, then the IPs assigned and tested then we can start. This will save us a ton, but we're not in any rush so just taking some time to do it right.

    Will we have time to update DNS or how ip will be changed?

    Plenty of time and all will be properly planned in advance. Nothing to worry about. We still plan on keeping a footprint in every location so it's possible your service won't change or might just be an IP change depending on the blocks we keep.

    Why shut down my service and not provide a refund? It's just a scammer. Who would believe it again

    You tried to process a chargeback and wanted a refund. We're forced to cancel your account once you initiate a chargeback otherwise we're complicit in your fraud. Work with your bank. We're unable to provide service to people who are tying to defraud others. Now you have more of a legitimate case to do whatever you need to do.

    You've used this "fraud" line a lot, which is simply not true.

    If you clearly represent the situation when requesting a chargeback, then it is not fraud. The payment provider assesses the situation from the notes and decides whether or not to issue the chargeback.

    By continuing to provide service after someone has started a chargeback is not being complicit in anything, let alone fraud. As your company has no ongoing relationship with Lewis, if Lewis is personally paying for these chargebacks, it really should have no bearing on whether you continue to provide the service or not. I agree that the customer should have no expectation of continued service after a successful chargeback. Personally, in such a situation, if the service remained running, I would log in exactly once to wipe all my data.

    What is interesting is that you claimed you have no legal access to the contracts / payments that Lewis made but that you are reading the emails from Stripe that are intended for Lewis only. You should be aware that this itself is definitely a GDPR violation, as well as being an offence in the UK under the Computer Misuse Act. The latter wouldn't be worth prosecuting for, but the GDPR violation is a slam dunk.

    It's also puzzling why you're so desperate to stop people doing a chargeback when it's Lewis that's affected not you, and at the same time complaining that these exact same set of customers were sold unsustainable deals that you want to get rid of.

    If a customer is intending to chargeback for a refund and continue to use the service this is fraud plain and simple. If we knowingly allow this to happen we're complicit. How are you saying this isn't fraud?

    It 100% is not a violation at all and makes zero sense. Furthermore both stripe and PayPal have integrations where anyone can check transaction IDs to see if there's a chargeback so we just built a system to query and are batch terminating anything that comes back.

    Again I don't care if anyone chargesback I only care that they send a ticket with us stating such so we can delete their account and not deal with the legal issues of filing these reports back to stripe and PayPal as we're marking the transactionIDs as fraud in their system.

    This is all required per every vendor who uses their services. We're saying this to help you guys not hurt you. All of this is in your terms and conditions written with stripe and PayPal that you all agree to, along with the credit card companies and banks.

    So you are Lewis? Because why would you use his PayPal and be responsible for it?

    Thanked by 1barbarza
  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @JasonM said:

    @ralf said: So Lewis was committing actual fraud at the point you bought your server. That alone is sufficient grounds to file a chargeback.

    @Alexchina said: Why shut down my service and not provide a refund? It's just a scammer. Who would believe it again

    1. extacly true.
    2. Moreover, Lewis had earlier said they've only about 200-300 clients. Suppose only 100 of them have purchased the 30/32GB RAM deals (so-called unsustainable by Eric) and now Eric/VeloxMedia are saying here that they an Enterprise company (lol), spending million on vmware and other software (lol) and have tech support that is quite expensive (again lol) then why VeloxMedia earlier said that they can't afford to keep these so-called unstatainable deals? An Enterprise which owns huge fleet of servers, technicians, etc. can't honour or invest in those 3-year deals purchased by 100 or 200 clients? How much will be the cost for this (and retaining all deals sold by VeloxMedia's earlier owner Lewis)? Let's say $70x3year for per user equalls $210, multiplied by 100 clients minimum which equals to $210x100 for 3 years which is around $21000 only for a Entrprise corporation who spends millions on vmware and similar software which purchased VeloxMedia from Lewis. $21000 loss for 3 years is such a tiny thing if VeloxMedia is owned by Enterprise and not a sole owner like Eric.
    3. If we consider Velox Media is now owned by Enterprise corporation then it is more sad to know that they have Eric as a owner who is unprofessional, who bullys customers, threatens them to shut down server, calls them a fraud if they chargeback.
    4. Either Eric is incompetent and/or is telling everything fake. An Enterprise which spends millions every year (according to his statement here) which now owns VeloxMedia, still they couldnt send a formal letter of aquisition by email to all clients.?
    5. I've never seen any web host calling their customer fraud for chargingback. Why would a customer will have interested to keep their shitty server with Velox Media after chargeback? Chargeback means product/service is not accepted and that the host should shutdown the VPS. Its a norm everywhere.
    6. Why Eric is insisting that VeloxMedia customer should email/notify him of the chargeback? People bought it from Lewis, they'll inform Lewis. Actually there should be communication between Eric and Lewis about monies coming/going out of the business. There is no legal duty of user to notify that they've chargedback. The PayPal/Stripe informs the seller automically accordingly.

    **inshort this is a silly show carried by VeloxMedia/Eric now. And well, this is my last post on this thread. I've already chargedback and so my friends here. No, we don't want a host with a scam company anymore who is not transparent about anything. One day they say they are sole owner and have incurred losses, then after 10 days they claim their parent company spends millions of dollars on vmware and tech support and then with public backslash, they attempt to coverup their failed service. Mere keeping servers online is not called as service delivered. Eric should learn this. Also, there is still no written statements about services/deals/plans be kept or discarded. Eric/VeloxMedia things their comments on LET/Discord are official. No, it should be an official email about keeping/running old plans, transperancy about everything. Till today Eric is ranting that VeloxMedia is owned by an Enterprise having worldwide footprint in atleast 4+ locations, etc. But can't giveout the name. Why playing hide-n-seek with your users. This is where trust issues arise. Trust is not built when somebody say they're owned by Enterprise corp spening million a year. This is actually seems to be said to avoid further chaos and chargebacks and to avoid futher tarnishing about VeloxMedia brand.
    Anyways.. VeloxMedia is already blacklisted and Provider tag removed so I don't want to write more on this. **

    This is exactly what I've been saying this entire time. The resources don't matter at all. It's actually the labor/support costs that's a bigger issue along with making sure everything is legal and complied with the TOC.

    You're missing a zero there's like 3000 clients

    We're officially registered in the US and with the ICO. Everything above board and correct and easily able to find.

    So you charged back... Did you file a ticket and say so? Or just leave your service active? If active are you still using the service?

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @RapToN said:

    @VeloxMedia said:
    Furthermore both stripe and PayPal have integrations where anyone can check transaction IDs to see if there's a chargeback so we just built a system to query and are batch terminating anything that comes back.

    Didn't you say you didn't have access to the previous accounts where the payments for the special deals were received?

    Again I don't care if anyone chargesback I only care that they send a ticket with us stating such so we can delete their account and not deal with the legal issues of filing these reports back to stripe and PayPal as we're marking the transactionIDs as fraud in their system.

    That doesn't make any sense. If you want to save yourself the hassle with PayPal/Stripe, it would make much more sense for you to initiate the refund. Do you have access to the PayPal/Stripe account or not?

    I understand that you block every account that has received a refund, but if I understand correctly, you also block customers who have only asked for a refund (did not receive it) but have not filed a dispute.

    Correct I don't have access to Lewis's accounts. But PayPal and stripe apis allow anyone to check transactionIDs against dispute status. They don't give any info other than if there was a dispute or not. It also gives us the ability to report a transactionID as fraud.

    This is what any payment vendor can do with any transactionid.

    Thanked by 1jsg
  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @NotFoundException said:

    @VeloxMedia said:

    @ralf said:

    @VeloxMedia said:

    @Alexchina said:

    @VeloxMedia said:

    @jokotan said:

    @VeloxMedia said: Because this network attack in Cali blew up our multi year agreement we were really close to getting signed we're likely going to be moving most people to one of our DCs soon so many will be getting new IPs but still the same or better service. We have identical hardware already implemented, just waiting on a new DC to get ready and these servers racked, then the IPs assigned and tested then we can start. This will save us a ton, but we're not in any rush so just taking some time to do it right.

    Will we have time to update DNS or how ip will be changed?

    Plenty of time and all will be properly planned in advance. Nothing to worry about. We still plan on keeping a footprint in every location so it's possible your service won't change or might just be an IP change depending on the blocks we keep.

    Why shut down my service and not provide a refund? It's just a scammer. Who would believe it again

    You tried to process a chargeback and wanted a refund. We're forced to cancel your account once you initiate a chargeback otherwise we're complicit in your fraud. Work with your bank. We're unable to provide service to people who are tying to defraud others. Now you have more of a legitimate case to do whatever you need to do.

    You've used this "fraud" line a lot, which is simply not true.

    If you clearly represent the situation when requesting a chargeback, then it is not fraud. The payment provider assesses the situation from the notes and decides whether or not to issue the chargeback.

    By continuing to provide service after someone has started a chargeback is not being complicit in anything, let alone fraud. As your company has no ongoing relationship with Lewis, if Lewis is personally paying for these chargebacks, it really should have no bearing on whether you continue to provide the service or not. I agree that the customer should have no expectation of continued service after a successful chargeback. Personally, in such a situation, if the service remained running, I would log in exactly once to wipe all my data.

    What is interesting is that you claimed you have no legal access to the contracts / payments that Lewis made but that you are reading the emails from Stripe that are intended for Lewis only. You should be aware that this itself is definitely a GDPR violation, as well as being an offence in the UK under the Computer Misuse Act. The latter wouldn't be worth prosecuting for, but the GDPR violation is a slam dunk.

    It's also puzzling why you're so desperate to stop people doing a chargeback when it's Lewis that's affected not you, and at the same time complaining that these exact same set of customers were sold unsustainable deals that you want to get rid of.

    If a customer is intending to chargeback for a refund and continue to use the service this is fraud plain and simple. If we knowingly allow this to happen we're complicit. How are you saying this isn't fraud?

    It 100% is not a violation at all and makes zero sense. Furthermore both stripe and PayPal have integrations where anyone can check transaction IDs to see if there's a chargeback so we just built a system to query and are batch terminating anything that comes back.

    Again I don't care if anyone chargesback I only care that they send a ticket with us stating such so we can delete their account and not deal with the legal issues of filing these reports back to stripe and PayPal as we're marking the transactionIDs as fraud in their system.

    This is all required per every vendor who uses their services. We're saying this to help you guys not hurt you. All of this is in your terms and conditions written with stripe and PayPal that you all agree to, along with the credit card companies and banks.

    So you are Lewis? Because why would you use his PayPal and be responsible for it?

    We're responsible for not being complicit in a users fraud against lewis. If they knowingly are trying to steal from him and keep their service we provide. If they want their money back we much use any resource available to cancel service. This is just basic law.

  • ralfralf Member
    edited January 6

    @VeloxMedia said:

    @ralf said:

    @VeloxMedia said:

    @Alexchina said:

    @VeloxMedia said:

    @jokotan said:

    @VeloxMedia said: Because this network attack in Cali blew up our multi year agreement we were really close to getting signed we're likely going to be moving most people to one of our DCs soon so many will be getting new IPs but still the same or better service. We have identical hardware already implemented, just waiting on a new DC to get ready and these servers racked, then the IPs assigned and tested then we can start. This will save us a ton, but we're not in any rush so just taking some time to do it right.

    Will we have time to update DNS or how ip will be changed?

    Plenty of time and all will be properly planned in advance. Nothing to worry about. We still plan on keeping a footprint in every location so it's possible your service won't change or might just be an IP change depending on the blocks we keep.

    Why shut down my service and not provide a refund? It's just a scammer. Who would believe it again

    You tried to process a chargeback and wanted a refund. We're forced to cancel your account once you initiate a chargeback otherwise we're complicit in your fraud. Work with your bank. We're unable to provide service to people who are tying to defraud others. Now you have more of a legitimate case to do whatever you need to do.

    You've used this "fraud" line a lot, which is simply not true.

    If you clearly represent the situation when requesting a chargeback, then it is not fraud. The payment provider assesses the situation from the notes and decides whether or not to issue the chargeback.

    By continuing to provide service after someone has started a chargeback is not being complicit in anything, let alone fraud. As your company has no ongoing relationship with Lewis, if Lewis is personally paying for these chargebacks, it really should have no bearing on whether you continue to provide the service or not. I agree that the customer should have no expectation of continued service after a successful chargeback. Personally, in such a situation, if the service remained running, I would log in exactly once to wipe all my data.

    What is interesting is that you claimed you have no legal access to the contracts / payments that Lewis made but that you are reading the emails from Stripe that are intended for Lewis only. You should be aware that this itself is definitely a GDPR violation, as well as being an offence in the UK under the Computer Misuse Act. The latter wouldn't be worth prosecuting for, but the GDPR violation is a slam dunk.

    It's also puzzling why you're so desperate to stop people doing a chargeback when it's Lewis that's affected not you, and at the same time complaining that these exact same set of customers were sold unsustainable deals that you want to get rid of.

    If a customer is intending to chargeback for a refund and continue to use the service this is fraud plain and simple. If we knowingly allow this to happen we're complicit. How are you saying this isn't fraud?

    BECAUSE IT'S NOT FRAUD

    Fraud would be misrepresenting the situation with the payment provider to get the chargeback. If you tell them the truth and they choose to honour the chargeback, it's not fraud. It would only be fraud if, for example, you tell them the service is already cancelled when it hasn't been. If you simply tell them the facts as you currently know them and they agree with you, it's not fraud.

    What happens with the service carrying on after that is irrelevant. But even if you did carry on using the service (which I personally wouldn't do), it wouldn't be fraud.

    And just to be clear - I absolutely think the customer should have no expectation of service after a successful chargeback, but what I'm saying is that you are accessing personal information between stripe, Lewis and the customer in determining whether to shut down the service. From what you've previously indicated, Lewis did not authorise you to read these e-mails, rather you're getting by virtue of gaining ownership of the domain name.

    Thanked by 2Saragoldfarb mp11
  • ralfralf Member

    @Calypso said:

    @ralf said:
    These are pretty low priced, but still not too unrealistic for a low end promotion. For instance, I have a 6 core 6GB RAM 66 GB disk for $6/y.

    If "unrealistic" means in your book that things are done before, yes, maybe. Although 30G RAM voor $15/year... nah

    Thing is: are they sustainable, i.e., do you at least break even with costs. With that in mind, $15 for 30G RAM is quite unrealistic to ever break even, and if you have a 256G RAM server that's filled on CPU capacity but only 64G of RAM is used (if everyone uses 100%), then you could argue that it's "sitting there anyway, so make a few bucks of it".

    But I think that's just plain stupid; if all other customers are gone and you sit there with a few $15/year, 30G RAM eating customers, it's difficult to ever get this system to break even with all the costs you made in the past and are gonne make in the future.

    Then you don't offer the service for renewal or increase the cost at renewal time.

  • ralfralf Member

    @VeloxMedia said:

    @NotFoundException said:

    @VeloxMedia said:

    @ralf said:

    @VeloxMedia said:

    @Alexchina said:

    @VeloxMedia said:

    @jokotan said:

    @VeloxMedia said: Because this network attack in Cali blew up our multi year agreement we were really close to getting signed we're likely going to be moving most people to one of our DCs soon so many will be getting new IPs but still the same or better service. We have identical hardware already implemented, just waiting on a new DC to get ready and these servers racked, then the IPs assigned and tested then we can start. This will save us a ton, but we're not in any rush so just taking some time to do it right.

    Will we have time to update DNS or how ip will be changed?

    Plenty of time and all will be properly planned in advance. Nothing to worry about. We still plan on keeping a footprint in every location so it's possible your service won't change or might just be an IP change depending on the blocks we keep.

    Why shut down my service and not provide a refund? It's just a scammer. Who would believe it again

    You tried to process a chargeback and wanted a refund. We're forced to cancel your account once you initiate a chargeback otherwise we're complicit in your fraud. Work with your bank. We're unable to provide service to people who are tying to defraud others. Now you have more of a legitimate case to do whatever you need to do.

    You've used this "fraud" line a lot, which is simply not true.

    If you clearly represent the situation when requesting a chargeback, then it is not fraud. The payment provider assesses the situation from the notes and decides whether or not to issue the chargeback.

    By continuing to provide service after someone has started a chargeback is not being complicit in anything, let alone fraud. As your company has no ongoing relationship with Lewis, if Lewis is personally paying for these chargebacks, it really should have no bearing on whether you continue to provide the service or not. I agree that the customer should have no expectation of continued service after a successful chargeback. Personally, in such a situation, if the service remained running, I would log in exactly once to wipe all my data.

    What is interesting is that you claimed you have no legal access to the contracts / payments that Lewis made but that you are reading the emails from Stripe that are intended for Lewis only. You should be aware that this itself is definitely a GDPR violation, as well as being an offence in the UK under the Computer Misuse Act. The latter wouldn't be worth prosecuting for, but the GDPR violation is a slam dunk.

    It's also puzzling why you're so desperate to stop people doing a chargeback when it's Lewis that's affected not you, and at the same time complaining that these exact same set of customers were sold unsustainable deals that you want to get rid of.

    If a customer is intending to chargeback for a refund and continue to use the service this is fraud plain and simple. If we knowingly allow this to happen we're complicit. How are you saying this isn't fraud?

    It 100% is not a violation at all and makes zero sense. Furthermore both stripe and PayPal have integrations where anyone can check transaction IDs to see if there's a chargeback so we just built a system to query and are batch terminating anything that comes back.

    Again I don't care if anyone chargesback I only care that they send a ticket with us stating such so we can delete their account and not deal with the legal issues of filing these reports back to stripe and PayPal as we're marking the transactionIDs as fraud in their system.

    This is all required per every vendor who uses their services. We're saying this to help you guys not hurt you. All of this is in your terms and conditions written with stripe and PayPal that you all agree to, along with the credit card companies and banks.

    So you are Lewis? Because why would you use his PayPal and be responsible for it?

    We're responsible for not being complicit in a users fraud against lewis. If they knowingly are trying to steal from him and keep their service we provide. If they want their money back we much use any resource available to cancel service. This is just basic law.

    Again stop with this bullshit. THE CHARGEBACK IS NOT FRAUDULENT. Whether the service remains operational afterwards or not is a you problem.

    Thanked by 2225thinker mp11
  • ralfralf Member

    @ralf said:

    @VeloxMedia said:

    @NotFoundException said:

    @VeloxMedia said:

    @ralf said:

    @VeloxMedia said:

    @Alexchina said:

    @VeloxMedia said:

    @jokotan said:

    @VeloxMedia said: Because this network attack in Cali blew up our multi year agreement we were really close to getting signed we're likely going to be moving most people to one of our DCs soon so many will be getting new IPs but still the same or better service. We have identical hardware already implemented, just waiting on a new DC to get ready and these servers racked, then the IPs assigned and tested then we can start. This will save us a ton, but we're not in any rush so just taking some time to do it right.

    Will we have time to update DNS or how ip will be changed?

    Plenty of time and all will be properly planned in advance. Nothing to worry about. We still plan on keeping a footprint in every location so it's possible your service won't change or might just be an IP change depending on the blocks we keep.

    Why shut down my service and not provide a refund? It's just a scammer. Who would believe it again

    You tried to process a chargeback and wanted a refund. We're forced to cancel your account once you initiate a chargeback otherwise we're complicit in your fraud. Work with your bank. We're unable to provide service to people who are tying to defraud others. Now you have more of a legitimate case to do whatever you need to do.

    You've used this "fraud" line a lot, which is simply not true.

    If you clearly represent the situation when requesting a chargeback, then it is not fraud. The payment provider assesses the situation from the notes and decides whether or not to issue the chargeback.

    By continuing to provide service after someone has started a chargeback is not being complicit in anything, let alone fraud. As your company has no ongoing relationship with Lewis, if Lewis is personally paying for these chargebacks, it really should have no bearing on whether you continue to provide the service or not. I agree that the customer should have no expectation of continued service after a successful chargeback. Personally, in such a situation, if the service remained running, I would log in exactly once to wipe all my data.

    What is interesting is that you claimed you have no legal access to the contracts / payments that Lewis made but that you are reading the emails from Stripe that are intended for Lewis only. You should be aware that this itself is definitely a GDPR violation, as well as being an offence in the UK under the Computer Misuse Act. The latter wouldn't be worth prosecuting for, but the GDPR violation is a slam dunk.

    It's also puzzling why you're so desperate to stop people doing a chargeback when it's Lewis that's affected not you, and at the same time complaining that these exact same set of customers were sold unsustainable deals that you want to get rid of.

    If a customer is intending to chargeback for a refund and continue to use the service this is fraud plain and simple. If we knowingly allow this to happen we're complicit. How are you saying this isn't fraud?

    It 100% is not a violation at all and makes zero sense. Furthermore both stripe and PayPal have integrations where anyone can check transaction IDs to see if there's a chargeback so we just built a system to query and are batch terminating anything that comes back.

    Again I don't care if anyone chargesback I only care that they send a ticket with us stating such so we can delete their account and not deal with the legal issues of filing these reports back to stripe and PayPal as we're marking the transactionIDs as fraud in their system.

    This is all required per every vendor who uses their services. We're saying this to help you guys not hurt you. All of this is in your terms and conditions written with stripe and PayPal that you all agree to, along with the credit card companies and banks.

    So you are Lewis? Because why would you use his PayPal and be responsible for it?

    We're responsible for not being complicit in a users fraud against lewis. If they knowingly are trying to steal from him and keep their service we provide. If they want their money back we much use any resource available to cancel service. This is just basic law.

    Again stop with this bullshit. THE CHARGEBACK IS NOT FRAUDULENT. Whether the service remains operational afterwards or not is a you problem.

    And to be clear, I think it is a you problem. As far as I can tell, you have no legal method of discovering who has done a chargeback unless Lewis chooses to tell you. Presumably, he will only choose to tell you that if you two make an agreement, perhaps by covering the amount being refunded. If you just access his e-mails without permission you are breaking the law.

  • @ralf said: If you just access his e-mails without permission you are breaking the law.

    Well, he does that and he said that himself already

    Thanked by 1Saragoldfarb
  • @VeloxMedia said:

    @ralf said:

    @VeloxMedia said:

    @Alexchina said:

    @VeloxMedia said:

    @jokotan said:

    @VeloxMedia said: Because this network attack in Cali blew up our multi year agreement we were really close to getting signed we're likely going to be moving most people to one of our DCs soon so many will be getting new IPs but still the same or better service. We have identical hardware already implemented, just waiting on a new DC to get ready and these servers racked, then the IPs assigned and tested then we can start. This will save us a ton, but we're not in any rush so just taking some time to do it right.

    Will we have time to update DNS or how ip will be changed?

    Plenty of time and all will be properly planned in advance. Nothing to worry about. We still plan on keeping a footprint in every location so it's possible your service won't change or might just be an IP change depending on the blocks we keep.

    Why shut down my service and not provide a refund? It's just a scammer. Who would believe it again

    You tried to process a chargeback and wanted a refund. We're forced to cancel your account once you initiate a chargeback otherwise we're complicit in your fraud. Work with your bank. We're unable to provide service to people who are tying to defraud others. Now you have more of a legitimate case to do whatever you need to do.

    You've used this "fraud" line a lot, which is simply not true.

    If you clearly represent the situation when requesting a chargeback, then it is not fraud. The payment provider assesses the situation from the notes and decides whether or not to issue the chargeback.

    By continuing to provide service after someone has started a chargeback is not being complicit in anything, let alone fraud. As your company has no ongoing relationship with Lewis, if Lewis is personally paying for these chargebacks, it really should have no bearing on whether you continue to provide the service or not. I agree that the customer should have no expectation of continued service after a successful chargeback. Personally, in such a situation, if the service remained running, I would log in exactly once to wipe all my data.

    What is interesting is that you claimed you have no legal access to the contracts / payments that Lewis made but that you are reading the emails from Stripe that are intended for Lewis only. You should be aware that this itself is definitely a GDPR violation, as well as being an offence in the UK under the Computer Misuse Act. The latter wouldn't be worth prosecuting for, but the GDPR violation is a slam dunk.

    It's also puzzling why you're so desperate to stop people doing a chargeback when it's Lewis that's affected not you, and at the same time complaining that these exact same set of customers were sold unsustainable deals that you want to get rid of.

    If a customer is intending to chargeback for a refund and continue to use the service this is fraud plain and simple. If we knowingly allow this to happen we're complicit. How are you saying this isn't fraud?

    It 100% is not a violation at all and makes zero sense. Furthermore both stripe and PayPal have integrations where anyone can check transaction IDs to see if there's a chargeback so we just built a system to query and are batch terminating anything that comes back.

    Again I don't care if anyone chargesback I only care that they send a ticket with us stating such so we can delete their account and not deal with the legal issues of filing these reports back to stripe and PayPal as we're marking the transactionIDs as fraud in their system.

    This is all required per every vendor who uses their services. We're saying this to help you guys not hurt you. All of this is in your terms and conditions written with stripe and PayPal that you all agree to, along with the credit card companies and banks.

    Why can't customers send a work order explaining the reason for the refund when you are unable to provide normal service

    Thanked by 1ralf
  • rpqurpqu Member

    2026-01-05T23:51:46+00:00
    So, it's likely him

  • @JasonM said:

    @ralf said: So Lewis was committing actual fraud at the point you bought your server. That alone is sufficient grounds to file a chargeback.

    @Alexchina said: Why shut down my service and not provide a refund? It's just a scammer. Who would believe it again

    1. extacly true.
    2. Moreover, Lewis had earlier said they've only about 200-300 clients. Suppose only 100 of them have purchased the 30/32GB RAM deals (so-called unsustainable by Eric) and now Eric/VeloxMedia are saying here that they an Enterprise company (lol), spending million on vmware and other software (lol) and have tech support that is quite expensive (again lol) then why VeloxMedia earlier said that they can't afford to keep these so-called unstatainable deals? An Enterprise which owns huge fleet of servers, technicians, etc. can't honour or invest in those 3-year deals purchased by 100 or 200 clients? How much will be the cost for this (and retaining all deals sold by VeloxMedia's earlier owner Lewis)? Let's say $70x3year for per user equalls $210, multiplied by 100 clients minimum which equals to $210x100 for 3 years which is around $21000 only for a Entrprise corporation who spends millions on vmware and similar software which purchased VeloxMedia from Lewis. $21000 loss for 3 years is such a tiny thing if VeloxMedia is owned by Enterprise and not a sole owner like Eric.
    3. If we consider Velox Media is now owned by Enterprise corporation then it is more sad to know that they have Eric as a owner who is unprofessional, who bullys customers, threatens them to shut down server, calls them a fraud if they chargeback.
    4. Either Eric is incompetent and/or is telling everything fake. An Enterprise which spends millions every year (according to his statement here) which now owns VeloxMedia, still they couldnt send a formal letter of aquisition by email to all clients.?
    5. I've never seen any web host calling their customer fraud for chargingback. Why would a customer will have interested to keep their shitty server with Velox Media after chargeback? Chargeback means product/service is not accepted and that the host should shutdown the VPS. Its a norm everywhere.
    6. Why Eric is insisting that VeloxMedia customer should email/notify him of the chargeback? People bought it from Lewis, they'll inform Lewis. Actually there should be communication between Eric and Lewis about monies coming/going out of the business. There is no legal duty of user to notify that they've chargedback. The PayPal/Stripe informs the seller automically accordingly.

    **inshort this is a silly show carried by VeloxMedia/Eric now. And well, this is my last post on this thread. I've already chargedback and so my friends here. No, we don't want a host with a scam company anymore who is not transparent about anything. One day they say they are sole owner and have incurred losses, then after 10 days they claim their parent company spends millions of dollars on vmware and tech support and then with public backslash, they attempt to coverup their failed service. Mere keeping servers online is not called as service delivered. Eric should learn this. Also, there is still no written statements about services/deals/plans be kept or discarded. Eric/VeloxMedia things their comments on LET/Discord are official. No, it should be an official email about keeping/running old plans, transperancy about everything. Till today Eric is ranting that VeloxMedia is owned by an Enterprise having worldwide footprint in atleast 4+ locations, etc. But can't giveout the name. Why playing hide-n-seek with your users. This is where trust issues arise. Trust is not built when somebody say they're owned by Enterprise corp spening million a year. This is actually seems to be said to avoid further chaos and chargebacks and to avoid futher tarnishing about VeloxMedia brand.
    Anyways.. VeloxMedia is already blacklisted and Provider tag removed so I don't want to write more on this. **

    There are more holes in 'Eric's' stories than in a San Francisco homeless guy's clothes!

    Thanked by 1JasonM
  • zedzed Member

    @barbarza said: There are more holes in 'Eric's' stories than in a San Francisco homeless guy's clothes!

    He's clearly full of shit, everything from the tone to the words he's using scream pretend. The constant shrieking about fraud is a good example. I suppose it's possible the enterprise he's talking about is the company he works for and he's stretching the story.

    And let's not forget the alt account, literally yesterday.

  • rpqurpqu Member

    @zed said:

    @barbarza said: There are more holes in 'Eric's' stories than in a San Francisco homeless guy's clothes!

    He's clearly full of shit, everything from the tone to the words he's using scream pretend. The constant shrieking about fraud is a good example. I suppose it's possible the enterprise he's talking about is the company he works for and he's stretching the story.

    And let's not forget the alt account, literally yesterday.

    Cut him some slack, buddy. Most likely, he isn't paid enough to face customers that gaslit him over and over again (As he said, 7 figure annual salary) nor had experience and ability dealing with karens.
    Let's just assume @VeloxMedia stance against fraud aren't asymmetrical, and they had or currently filing sar/daml, but hasn't communicate it with the customer.

    Thanked by 1zed
  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    @ralf said:

    @VeloxMedia said:

    @ralf said:

    @VeloxMedia said:

    @Alexchina said:

    @VeloxMedia said:

    @jokotan said:

    @VeloxMedia said: Because this network attack in Cali blew up our multi year agreement we were really close to getting signed we're likely going to be moving most people to one of our DCs soon so many will be getting new IPs but still the same or better service. We have identical hardware already implemented, just waiting on a new DC to get ready and these servers racked, then the IPs assigned and tested then we can start. This will save us a ton, but we're not in any rush so just taking some time to do it right.

    Will we have time to update DNS or how ip will be changed?

    Plenty of time and all will be properly planned in advance. Nothing to worry about. We still plan on keeping a footprint in every location so it's possible your service won't change or might just be an IP change depending on the blocks we keep.

    Why shut down my service and not provide a refund? It's just a scammer. Who would believe it again

    You tried to process a chargeback and wanted a refund. We're forced to cancel your account once you initiate a chargeback otherwise we're complicit in your fraud. Work with your bank. We're unable to provide service to people who are tying to defraud others. Now you have more of a legitimate case to do whatever you need to do.

    You've used this "fraud" line a lot, which is simply not true.

    If you clearly represent the situation when requesting a chargeback, then it is not fraud. The payment provider assesses the situation from the notes and decides whether or not to issue the chargeback.

    By continuing to provide service after someone has started a chargeback is not being complicit in anything, let alone fraud. As your company has no ongoing relationship with Lewis, if Lewis is personally paying for these chargebacks, it really should have no bearing on whether you continue to provide the service or not. I agree that the customer should have no expectation of continued service after a successful chargeback. Personally, in such a situation, if the service remained running, I would log in exactly once to wipe all my data.

    What is interesting is that you claimed you have no legal access to the contracts / payments that Lewis made but that you are reading the emails from Stripe that are intended for Lewis only. You should be aware that this itself is definitely a GDPR violation, as well as being an offence in the UK under the Computer Misuse Act. The latter wouldn't be worth prosecuting for, but the GDPR violation is a slam dunk.

    It's also puzzling why you're so desperate to stop people doing a chargeback when it's Lewis that's affected not you, and at the same time complaining that these exact same set of customers were sold unsustainable deals that you want to get rid of.

    If a customer is intending to chargeback for a refund and continue to use the service this is fraud plain and simple. If we knowingly allow this to happen we're complicit. How are you saying this isn't fraud?

    BECAUSE IT'S NOT FRAUD

    Fraud would be misrepresenting the situation with the payment provider to get the chargeback. If you tell them the truth and they choose to honour the chargeback, it's not fraud. It would only be fraud if, for example, you tell them the service is already cancelled when it hasn't been. If you simply tell them the facts as you currently know them and they agree with you, it's not fraud.

    What happens with the service carrying on after that is irrelevant. But even if you did carry on using the service (which I personally wouldn't do), it wouldn't be fraud.

    And just to be clear - I absolutely think the customer should have no expectation of service after a successful chargeback, but what I'm saying is that you are accessing personal information between stripe, Lewis and the customer in determining whether to shut down the service. From what you've previously indicated, Lewis did not authorise you to read these e-mails, rather you're getting by virtue of gaining ownership of the domain name.

    You're saying purchasing service, then charging back and getting a refund while continuing to use the service isn't fraud?

    Who said lewis didn't authorize me to have access to these emails? Also none of this applies you keep adding all this nonsense. Unless you're an attorney specialized in gdpr and willing to state your license number then let's not discuss random rules that don't apply.

  • VeloxMediaVeloxMedia 🚩 Host Rep Tag Suspended

    So everyone was perfectly fine with purchasing from lewis who didn't have a company, no legit anything, no gdpr, not registered with ico nothing, and now we're a legit corporation, registered with the ICO fully GDPR compliant and everything following rules and regulations to the letters, all that you've verified.... And yet you're now not happy?

    Meanwhile almost every other company on here isnt registered with ICO nor do they have any of their info verified. How come such a double standard?

    Anyways, imma go back to focusing on growing our company and making great solutions. I wish y'all the best of luck feel free to reach out on discord or check out website for updates. Lots of great things coming soon

    This won't be monitored anymore.

    Thanked by 2jokotan zhangpeaks
  • tfgp99tfgp99 Member

    @VeloxMedia said: Who said lewis didn't authorize me to have access to these emails?

    Its completely contradictory to say you have access to those emails and not have access to the payment accounts themselves. The payment accounts do not belong to your domain?
    From a paypal email that i've received.

    Smells me that you're lying. But i dont want to point the finger until everything is clear.

  • Who are we talking to today? Are we talking to Eric? Andrew from legal? FBI?

    Thanked by 2zed Marx
  • Here we go

    If you paid for a VPS service, issued a chargeback, and continued using the service, you would likely be committing theft of services (also called "theft by deception" or "obtaining services by deception" in some jurisdictions). The specific legal terminology varies by location.
    Here's what would typically apply:
    Criminal aspects:

    You'd be receiving a service of value without payment
    The chargeback would be fraudulent since you're claiming you didn't receive the service (or had some legitimate dispute) while actually continuing to use it
    This could also potentially constitute wire fraud or computer fraud depending on jurisdiction, since it involves electronic transactions and continued unauthorized access

    Civil aspects:

    The VPS provider could sue you for the unpaid fees
    You'd likely owe the original amount plus additional damages
    There could be penalties for breach of the terms of service

    Practical consequences:

    Chargeback fraud can get you banned from payment processors
    The VPS provider would almost certainly terminate your service once they became aware
    You could face criminal charges if the provider chose to pursue them

    This type of action is both legally and ethically problematic because you're deliberately obtaining something of value without paying for it. If you have a legitimate dispute with a VPS provider, there are proper channels to resolve it through their support, dispute resolution, or small claims court rather than fraudulent chargebacks.

    "what if the original payment was to a UK sole trader and the sole trader has sold the services to a US business/entity/person would it still be fraud?"

    Yes, it would still be fraud. The transfer of the business from a UK sole trader to a US entity doesn't change the fundamental nature of what you'd be doing.

    Here's why:
    The core issue remains:

    You're receiving services without payment, regardless of who owns the company
    The fraudulent chargeback and continued use of services constitutes theft of services in both the UK and US

    How the ownership transfer affects things:
    If the business was legitimately sold or transferred, the new US entity typically acquires the rights to payment for services rendered. The contract would generally transfer with the business assets unless specified otherwise.
    Where it gets slightly more complex:
    The jurisdiction question might affect where legal action could be pursued and which laws specifically apply, but both the UK and US have laws against:

    Theft of services
    Fraud
    Unauthorized computer access (Computer Fraud and Abuse Act in the US, Computer Misuse Act in the UK)

    The chargeback itself:
    Your chargeback would likely be with the UK sole trader (the original merchant of record), but you'd be defrauding whoever is actually providing the service you continue to use - in this case, the US entity.
    The ownership structure doesn't create a loophole. If anything, it might complicate enforcement slightly, but it doesn't make the action legal or ethical. Both entities would have grounds to pursue legal action, and you'd still be committing fraud against whoever is actually providing the services.

    Courtesy of ChatGPT Legal AI which holds the same qualifications as the LET LEGAL team right here lol

  • defaultdefault Veteran

    Here we go

    If you paid for a VPS service, issued a chargeback, and continued using the service, you would likely be committing theft of services (also called "theft by deception" or "obtaining services by deception" in some jurisdictions). The specific legal terminology varies by location.
    Here's what would typically apply:
    Criminal aspects:

    You'd be receiving a service of value without payment
    The chargeback would be fraudulent since you're claiming you didn't receive the service (or had some legitimate dispute) while actually continuing to use it
    This could also potentially constitute wire fraud or computer fraud depending on jurisdiction, since it involves electronic transactions and continued unauthorized access

    Civil aspects:

    The VPS provider could sue you for the unpaid fees
    You'd likely owe the original amount plus additional damages
    There could be penalties for breach of the terms of service

    Practical consequences:

    Chargeback fraud can get you banned from payment processors
    The VPS provider would almost certainly terminate your service once they became aware
    You could face criminal charges if the provider chose to pursue them

    This type of action is both legally and ethically problematic because you're deliberately obtaining something of value without paying for it. If you have a legitimate dispute with a VPS provider, there are proper channels to resolve it through their support, dispute resolution, or small claims court rather than fraudulent chargebacks.

    "what if the original payment was to a UK sole trader and the sole trader has sold the services to a US business/entity/person would it still be fraud?"

    Yes, it would still be fraud. The transfer of the business from a UK sole trader to a US entity doesn't change the fundamental nature of what you'd be doing.

    Here's why:
    The core issue remains:

    You're receiving services without payment, regardless of who owns the company
    The fraudulent chargeback and continued use of services constitutes theft of services in both the UK and US

    How the ownership transfer affects things:
    If the business was legitimately sold or transferred, the new US entity typically acquires the rights to payment for services rendered. The contract would generally transfer with the business assets unless specified otherwise.
    Where it gets slightly more complex:
    The jurisdiction question might affect where legal action could be pursued and which laws specifically apply, but both the UK and US have laws against:

    Theft of services
    Fraud
    Unauthorized computer access (Computer Fraud and Abuse Act in the US, Computer Misuse Act in the UK)

    The chargeback itself:
    Your chargeback would likely be with the UK sole trader (the original merchant of record), but you'd be defrauding whoever is actually providing the service you continue to use - in this case, the US entity.
    The ownership structure doesn't create a loophole. If anything, it might complicate enforcement slightly, but it doesn't make the action legal or ethical. Both entities would have grounds to pursue legal action, and you'd still be committing fraud against whoever is actually providing the services.

    Courtesy of ChatGPT Legal AI which holds the same qualifications as the LET LEGAL team right here lol

  • ralfralf Member

    @VeloxMedia said:

    @ralf said:

    @VeloxMedia said:

    @ralf said:

    @VeloxMedia said:

    @Alexchina said:

    @VeloxMedia said:

    @jokotan said:

    @VeloxMedia said: Because this network attack in Cali blew up our multi year agreement we were really close to getting signed we're likely going to be moving most people to one of our DCs soon so many will be getting new IPs but still the same or better service. We have identical hardware already implemented, just waiting on a new DC to get ready and these servers racked, then the IPs assigned and tested then we can start. This will save us a ton, but we're not in any rush so just taking some time to do it right.

    Will we have time to update DNS or how ip will be changed?

    Plenty of time and all will be properly planned in advance. Nothing to worry about. We still plan on keeping a footprint in every location so it's possible your service won't change or might just be an IP change depending on the blocks we keep.

    Why shut down my service and not provide a refund? It's just a scammer. Who would believe it again

    You tried to process a chargeback and wanted a refund. We're forced to cancel your account once you initiate a chargeback otherwise we're complicit in your fraud. Work with your bank. We're unable to provide service to people who are tying to defraud others. Now you have more of a legitimate case to do whatever you need to do.

    You've used this "fraud" line a lot, which is simply not true.

    If you clearly represent the situation when requesting a chargeback, then it is not fraud. The payment provider assesses the situation from the notes and decides whether or not to issue the chargeback.

    By continuing to provide service after someone has started a chargeback is not being complicit in anything, let alone fraud. As your company has no ongoing relationship with Lewis, if Lewis is personally paying for these chargebacks, it really should have no bearing on whether you continue to provide the service or not. I agree that the customer should have no expectation of continued service after a successful chargeback. Personally, in such a situation, if the service remained running, I would log in exactly once to wipe all my data.

    What is interesting is that you claimed you have no legal access to the contracts / payments that Lewis made but that you are reading the emails from Stripe that are intended for Lewis only. You should be aware that this itself is definitely a GDPR violation, as well as being an offence in the UK under the Computer Misuse Act. The latter wouldn't be worth prosecuting for, but the GDPR violation is a slam dunk.

    It's also puzzling why you're so desperate to stop people doing a chargeback when it's Lewis that's affected not you, and at the same time complaining that these exact same set of customers were sold unsustainable deals that you want to get rid of.

    If a customer is intending to chargeback for a refund and continue to use the service this is fraud plain and simple. If we knowingly allow this to happen we're complicit. How are you saying this isn't fraud?

    BECAUSE IT'S NOT FRAUD

    Fraud would be misrepresenting the situation with the payment provider to get the chargeback. If you tell them the truth and they choose to honour the chargeback, it's not fraud. It would only be fraud if, for example, you tell them the service is already cancelled when it hasn't been. If you simply tell them the facts as you currently know them and they agree with you, it's not fraud.

    What happens with the service carrying on after that is irrelevant. But even if you did carry on using the service (which I personally wouldn't do), it wouldn't be fraud.

    And just to be clear - I absolutely think the customer should have no expectation of service after a successful chargeback, but what I'm saying is that you are accessing personal information between stripe, Lewis and the customer in determining whether to shut down the service. From what you've previously indicated, Lewis did not authorise you to read these e-mails, rather you're getting by virtue of gaining ownership of the domain name.

    You're saying purchasing service, then charging back and getting a refund while continuing to use the service isn't fraud?

    Correct. In the hypothetical situation of continuing to use the service after a chargeback, it wouldn't be fraud.

    The chargeback can be done completely honestly based on the evidence of your own words, and there's a reasonable suspicion that anybody's service might be terminated at no notice.

    Whether the service continues to be provided after a successful chargeback is entirely up to the provider. It is not fraud to fail to inform you of a chargeback. The reason you don't already know is because the matter doesn't concern you, it's a matter solely between the customer and stripe, and stripe and Lewis.

    Who said lewis didn't authorize me to have access to these emails?

    You did.

    Also none of this applies you keep adding all this nonsense. Unless you're an attorney specialized in gdpr and willing to state your license number then let's not discuss random rules that don't apply.

    LOL. It seems your legal department can't even tell you what is and isn't fraud.

    But yes, what I said earlier is very much true. If you read email intended for Lewis and you are not authorised to do so, then you are breaking the law. If that email contains PII of an individual within the UK and EU, then you are also breaking GDPR rules. If your legal team can't even understand this, then perhaps you need to hire a better legal team.

  • rpqurpqu Member
    edited January 6

    😮‍💨

    The arguments provided by ChatGPT represent a standard, "textbook" defense of a service provider, but they rely on several critical assumptions that do not align with the specific facts of your case.
    ChatGPT is essentially arguing from the perspective of a clean transition of a healthy business, whereas you are describing a distressed transfer of a fraudulent one.
    Here are the details ChatGPT's argument missed or assumed (which you can clarify), and why those omissions change the legal conclusion:

    1. The "Theft of Service" Fallacy
      ChatGPT’s Argument: You are getting service for free, which is theft.
      The Missing Detail: The victims already paid for the service.
    • The Reality: In a "Theft of Service" case, the intent must be to avoid payment. Here, the customers intended to pay and did pay. The "theft" was committed by the Sole Trader who took 12 months of money and provided 4 months of service.
    • The Nuance: If a customer chargebacks the Sole Trader, they are recovering money from the party who defrauded them. If the Buyer (the new owner) chooses to continue providing service without a contract or a new payment agreement, that is a business risk the Buyer took when they "purchased" a mess.
    1. The "Merchant of Record" Problem
      ChatGPT’s Argument: The contract generally transfers with the business assets.
      The Missing Detail: The Buyer explicitly told you "he's gone with money, contract."
    • The Reality: ChatGPT assumes a "Succession of Contract." However, if the Buyer admits they do not have the contract, they have no legal "Privity" with the customers.
    • The Legal Consequence: If there is no contract between the Buyer and the Customer, the Customer cannot "breach" a contract by charging back the previous guy. The Buyer is essentially a stranger providing a service they weren't paid for, using infrastructure they (arguably) don't legally own clear title to.
    1. Misidentification of "Chargeback Fraud"
      ChatGPT’s Argument: A chargeback is fraudulent if you are still using the service.
      The Missing Detail: The chargeback is for "Service Not as Described" or "Merchant Failed to Provide Service" because the Sole Trader vanished.
    • The Reality: If the Merchant of Record (Sole Trader) is no longer providing support, has hidden his identity (illegal in the UK), and has "gone with the money," the service as contracted has ceased to exist.
    • The Counter-Argument: Filing a chargeback against a fraudster who broke the law and abandoned his business is legitimate. The fact that a third-party "Buyer" jumped in to keep the servers on doesn't retroactively make the Sole Trader's disappearance "not a breach."
    1. The "Clean Hands" Doctrine
      ChatGPT’s Argument: The US entity acquires the right to payment.
      The Missing Detail: The "Taint" and the Buyer's knowledge of the crime.
    • The Reality: Under the "Clean Hands" doctrine, a party cannot seek legal relief (like suing a customer for "theft of service") if they are involved in wrongdoing themselves.
    • The Point: If the Buyer is hiding the Sole Trader's fraud to protect their own investment, or if they are operating without a valid UK business transition (violating POCA), they cannot easily walk into a court and claim to be the victim of "theft" by the customers.
  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    @hennaboy said:
    Here we go

    If you paid for a VPS service, issued a chargeback, and continued using the service, you would likely be committing theft of services (also called "theft by deception" or "obtaining services by deception" in some jurisdictions). The specific legal terminology varies by location.
    Here's what would typically apply:
    Criminal aspects:

    You'd be receiving a service of value without payment
    The chargeback would be fraudulent since you're claiming you didn't receive the service (or had some legitimate dispute) while actually continuing to use it
    This could also potentially constitute wire fraud or computer fraud depending on jurisdiction, since it involves electronic transactions and continued unauthorized access

    Civil aspects:

    The VPS provider could sue you for the unpaid fees
    You'd likely owe the original amount plus additional damages
    There could be penalties for breach of the terms of service

    Practical consequences:

    Chargeback fraud can get you banned from payment processors
    The VPS provider would almost certainly terminate your service once they became aware
    You could face criminal charges if the provider chose to pursue them

    This type of action is both legally and ethically problematic because you're deliberately obtaining something of value without paying for it. If you have a legitimate dispute with a VPS provider, there are proper channels to resolve it through their support, dispute resolution, or small claims court rather than fraudulent chargebacks.

    "what if the original payment was to a UK sole trader and the sole trader has sold the services to a US business/entity/person would it still be fraud?"

    Yes, it would still be fraud. The transfer of the business from a UK sole trader to a US entity doesn't change the fundamental nature of what you'd be doing.

    Here's why:
    The core issue remains:

    You're receiving services without payment, regardless of who owns the company
    The fraudulent chargeback and continued use of services constitutes theft of services in both the UK and US

    How the ownership transfer affects things:
    If the business was legitimately sold or transferred, the new US entity typically acquires the rights to payment for services rendered. The contract would generally transfer with the business assets unless specified otherwise.
    Where it gets slightly more complex:
    The jurisdiction question might affect where legal action could be pursued and which laws specifically apply, but both the UK and US have laws against:

    Theft of services
    Fraud
    Unauthorized computer access (Computer Fraud and Abuse Act in the US, Computer Misuse Act in the UK)

    The chargeback itself:
    Your chargeback would likely be with the UK sole trader (the original merchant of record), but you'd be defrauding whoever is actually providing the service you continue to use - in this case, the US entity.
    The ownership structure doesn't create a loophole. If anything, it might complicate enforcement slightly, but it doesn't make the action legal or ethical. Both entities would have grounds to pursue legal action, and you'd still be committing fraud against whoever is actually providing the services.

    Courtesy of ChatGPT Legal AI which holds the same qualifications as the LET LEGAL team right here lol

    Lol, the end is nigh!

  • jsgjsg Member, Resident Benchmarker

    Meanwhile ...

    My VPS is running fine and hasn't been rebooted or otherwise interrupted for a single second since the takeover/reinstall which was a bit before this thread clusterfuck started.

    And from what I can see @VeloxMedia was pretty much right and did a good job even regarding legal and formal things.

    What I care about is that I paid and, modulo a short hiccup during ownership transfer, got and have running fine a quite cheap but really nice VPS. Which to me means: Lewis/Eric/VeloxMedia and myself made a deal and not only did they honour it and deliver and take care but they also seem to have done the company/operation transfer quickly and well.

    The only thing to complain about I see is their communication - but facing a highly emotional clusterfuck here IMO that is understandable and forgiveable.

    So, @raindog308 @DP @FAT32 how about unsuspending their provider tag?

  • tfgp99tfgp99 Member

    @jsg said: how about unsuspending their provider tag?

    are you serious?

  • @VeloxMedia said:
    So everyone was perfectly fine with purchasing from lewis who didn't have a company, no legit anything, no gdpr, not registered with ico nothing, and now we're a legit corporation, registered with the ICO fully GDPR compliant and everything following rules and regulations to the letters, all that you've verified.... And yet you're now not happy?

    Meanwhile almost every other company on here isnt registered with ICO nor do they have any of their info verified. How come such a double standard?

    Anyways, imma go back to focusing on growing our company and making great solutions. I wish y'all the best of luck feel free to reach out on discord or check out website for updates. Lots of great things coming soon

    This won't be monitored anymore.

    Please disclose your company's information so that further complaints can be filed against your company with the relevant authorities in your jurisdiction.

    As for the charges against you, the relevant department will clarify them after investigation. If you have done nothing wrong, the investigation results will be made public. Beyond that, everything you've said is nonsense—no one will believe it.

    Because you maliciously deleted user data, anonymously controlled and manipulated users' private information, and claimed to have taken over the company while failing to honor existing contracts between the company and its clients.

    Thanked by 1JasonM
  • @tdy0923 said:

    @VeloxMedia said:
    So everyone was perfectly fine with purchasing from lewis who didn't have a company, no legit anything, no gdpr, not registered with ico nothing, and now we're a legit corporation, registered with the ICO fully GDPR compliant and everything following rules and regulations to the letters, all that you've verified.... And yet you're now not happy?

    Meanwhile almost every other company on here isnt registered with ICO nor do they have any of their info verified. How come such a double standard?

    Anyways, imma go back to focusing on growing our company and making great solutions. I wish y'all the best of luck feel free to reach out on discord or check out website for updates. Lots of great things coming soon

    This won't be monitored anymore.

    Please disclose your company's information so that further complaints can be filed against your company with the relevant authorities in your jurisdiction.

    As for the charges against you, the relevant department will clarify them after investigation. If you have done nothing wrong, the investigation results will be made public. Beyond that, everything you've said is nonsense—no one will believe it.

    Because you maliciously deleted user data, anonymously controlled and manipulated users' private information, and claimed to have taken over the company while failing to honor existing contracts between the company and its clients.

    Well "his" companies are all registered in Ohio. There Benthost LLC, Velox Media LLC, Velox Media INC, Shield Management Inc, just search it up.

    https://businesssearch.ohiosos.gov/

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