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If anyone is a scammer here, it was Lewis for walking away with the bag and leaving this mess behind.
So thats why any chargeback would hurt him directly. TBH i dont have anything against Eric. He saw cheap assets he took them. Lewis on other hand is total scumbag and needs to be punished.
If Lewis and Eric are unrelated, and I still think that is a big if, I don't have as much a problem with Eric as Lewis, but he's still a shitbird. If everything he has said is true, he's still acted like a petulant child, likely because he did zero due diligence. He has not been transparent with his intentions at all, and he's often made conflicting statements.
You’re right. Even if we give him the benefit of the doubt and assume he’s a separate person, his behavior has been a total mess. Buying a business that’s losing 25% without a solid plan to cover existing customers is the definition of zero due diligence.
Hello @itsTomHarper do you wanna tell something?
W
What
The people wanting to do chargebacks don't want to be Eric's customers.
He's probably Rupert from Building Maintenance, filling in for Andrew from Legal while he's out for the holidays.
Hey guys, wow 60 pages??? This is still going on here? Someone just sent this to me. Can you please show me this evidence? There has been zero accounts deleted that haven't been in violation of TOC. Everyone deleted so far have been either chargebacks/fraud or spamming our tickets or have been using our service for illegal/nefarious acts in clear violation.
We have only stated IF anyone charges back they MUST notify us via ticket so we can disable their account. I don't care if they chargeback or not, that's their right and we can't be complicit in their fraud so must take every step to find out who they are and terminate service. We all have agreements with payment processors and have to take steps in their terms so if you're taking the choice to claim fraud you need to first stop service with us so you can pursue the chargeback. We'll 100% terminate your service immediately so you can pursue all legal remedies with lewis.
On top of such we're fully registered in the US and with the ICO, we've consulted with GDPR specialized attorneys and fully compliant and 100% legit in every single regard. If there is any concern file a complaint with your local authorities.
We have every single intention of keeping everyone's agreement intact and providing service. Not sure how this keeps going in circles constantly for 60 pages. No one's service has been cancelled, other than those we've found in clear violation of our TOC. We're dedicated to providing amazing services and have been around a long time, we're just not in this low end space and still working out the financials. We have massive upgrades planned in the coming weeks and huge announcements incoming.
The problem on why we haven't announced everything yet is Lewis has a lot of special deals and approved a bunch of stuff that is against the TOC and we have to go through some of them in detail which likely costs more our time than the agreement even is.
This entire time the ONLY issue we've had is the Cali DC being under a network attack and some of our management systems being attacked around xmas which we've moved and have been 100% stable. Every other DC and system has been completely stable. We had 1 server shut down in London because a failed switch for 30 minutes once and maybe another one for a couple minutes because we didn't switch that invoice over to our card yet. Everything else rock solid..... Even better than before as we've enabled monitoring and added a ton of server tools, we've found 7 or 8 drives that failed and had them all replaced so luckily no data was lost and found a lot of other issues that we've repaired.
We've worked to rebalance servers and are running full active monitoring with our 24x7x365 support team now. We have wallboards that we keep track of consumption and any alerts of hardware issues, along with ticketing and are finalizing integration into our enterprise management so we can ensure better support for emergency response.
Can we get a roll call here of actual customers who say their service isn't working or are currently having any problems at all? Or have service disabled?
How about those who have service that's worked perfectly fine this entire time?
60 pages and no one's actually complaining about service, what are you guys talking about?
That's fantastic news. Please can you share your ICO reference so we can confirm this?
The privacy policy link on the website links to archive.org and has cached the content:
Hmmm, sus
https://ico.org.uk/ESDWebPages/Entry/ZC072447
Thanks for the info on the link. Not sure what they're doing with the site. They mainly put the original privacy policy and other policies with a few minor tweaks from legal as they're still reviewing and building all new docs for the new agreements and such. I'll send this to web to at least link properly.
This is the reality check this thread needed. It’s wild that we’ve hit 60 pages of "identity theories" while the actual servers are performing better than they ever did under the previous owner.
Here is the bottom line for everyone still fueling the drama:
Service vs. Speculation: If your VPS is up, the monitoring tools are active, and failed hardware is actually being replaced for once, that is a win. I’d much rather have a provider who is "working out the financials" but actually fixing failed drives and London switches than a "nice" owner who lets the infrastructure rot.
The Chargeback Reality: Eric is 100% right about the TOS. You can't claim fraud to your bank while actively using the CPU and bandwidth. That is fraud. If you want a refund, stop using the service. If you're still using it, stop complaining that he’s disabling accounts that aren't paying.
The "Cali DC" Context: We all knew about the network issues over Xmas. Seeing a provider actually move management systems to stabilize things shows they are invested in the long term, not just looking for a quick exit.
Honestly, the "roll call" is a great idea. My service has been rock solid since the management migration. If you’re actually a customer and your stuff is down, post it. If you’re just here to stir the pot while your server is running perfectly in the background, you’re the reason these threads go in circles.
Let the guy finish the audit of Lewis's mess so we can get those "massive upgrades" he mentioned. I'm here for the uptime, not the soap opera.
It would be nice if the new owner of @VeloxMedia could verbally confirm once more, that they will continue providing service to Lewis customer as specified in contract, though they have no obligation to fulfill, with the exception to those who want to pursue action against Lewis.
You mean like this?
We have every intention to continue to provide service to every single person as long as they abide by the TOC and aren't doing anything that'll get us in any legal trouble or cause any issues with our upstream ISP or anything like that. This is our only concern. We've already allocated all the finances to pay for whatever resources needed to keep everyone's services running and everything.
Because this network attack in Cali blew up our multi year agreement we were really close to getting signed we're likely going to be moving most people to one of our DCs soon so many will be getting new IPs but still the same or better service. We have identical hardware already implemented, just waiting on a new DC to get ready and these servers racked, then the IPs assigned and tested then we can start. This will save us a ton, but we're not in any rush so just taking some time to do it right.
whew only took 60 pages, glad that's all over with!
Yes, precisely. And they confirmed once again on.
stop sucking up behind an alt account
you only care about your service 
The drawn ones from the competitions. Obviously.
@VeloxMedia why exactly did you 'buy' the company from Lewis? You don't want the customers, you don't want the hardware, you're losing money....
Obviously
What does this have to do with existing users?
P.S. No one wants Velox to tank.> @VeloxMedia said:
Good to know.
We don't want unhappy customers and don't want customers that expect crazy unsustainable deals. We absolutely want legit customers and plan on growing this thing.
We're in the enterprise space and doing great but with VMware chaos and all the millions we spend in licensing alone we're able to easily switch a few non critical systems over and save 10x what all of you pay combined. Just by running a simple tool... Which we needed this done by 1/1 so we didn't need to some licensing.
https://github.com/solusio/import-vmware
On top of this we now have a full low end company running alongside our enterprise and we can begin building services between these 2 ends of the market and have complete line of cloud services.
The one thing you guys are missing that makes us different than other providers on here is that essentially we get hardware for free. In low end markets they're buying equipment off lease from companies like us that already wrote off the hardware. We're just reassigning this hardware to our Velox Media division, reracking it from our Tier4 DC 5 9's SLA with 40 carrier uplinks to something lower. But the kicker is we get to keep all the enterprise licensing and configuration and tools, with the backing of an entire enterprise team incase of an emergency or issue.
Our enterprise team is getting the availability unused hardware for DR/BC plus dev and testing all for free. Its a win for everyone across the board.
We're not losing money, we've saved a ton and once we move to our hardware we'll be in the black, even with the cost of hosting everyone's resources because the hardware is paid, and the DC and everything is covered by the monthly renewals.
The problem is just support costs which we're working on because we don't have low end support team yet and our techs and everything is expensive. That's our plan in the coming weeks, but for now we have plenty of expensive support so no worries there.
As someone who provided a ton of criticism, thank you for actually following up despite how slow it was to get answers.
I still don't have much faith or confidence but that's what trust is. I also still still think the brand is fucked. It would be a miracle if you can rebuild it. Your reasons to "buy" Lewis out is noble, but you walked into a mess I don't think any sane person would want to touch.
Happy to be proven wrong and when that happens I'll put my money where my mouth is as that's the person I am.
Happy New Year @MaxTakeba
So, it wasn't because lewis sat on top of tens of TB of RAM? It's because benthost want to save money on vmware licensing cost?
🤣
Hopefully you could expand your offerings beyond US, EU
Our services are worldwide and we have offices in 4 countries currently.
Once we get things better organized and everything that is definitely our goal. Have a footprint in most major areas and expand where it works. But likely next year.
Trust is earned. Once we're ready to sell we'll be pushing monthly plans anyways because it makes more sense for everyone.
I'm not too concerned about the "brand" because the service will speak for itself. Lots of good things ahead.