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HostSailor VPS,

bingo567bingo567 Member

How long does it take for a HostSailor VPS to become available after payment? I paid more than 24 hours ago, and my VPS remains offline and unusable. I haven't received any response to my support ticket.

Comments

  • Your wait time has been doubled

    Thanked by 1DeusVult
  • Try the live chat.

  • 4kvps4kvps Barred

    What do you use to pay money ? i use paypal and get VPS info immediatly after pay invoive.

  • msgjpmsgjp Member

    Under normal circumstances, access should be granted shortly after payment. Waiting this long likely indicates an issue with the hostname or other improperly entered details causing the automatic activation to get stuck. Therefore, please submit a support ticket!

  • @msgjp said:
    Under normal circumstances, access should be granted shortly after payment. Waiting this long likely indicates an issue with the hostname or other improperly entered details causing the automatic activation to get stuck. Therefore, please submit a support ticket!

    I've submitted a support ticket, but no one has replied yet.

  • @4kvps said:
    What do you use to pay money ? i use paypal and get VPS info immediatly after pay invoive.

    PayPal
    Their website provided an IP address, but the server was always offline and completely unusable.

  • @anubhavhirani said:
    Try the live chat.

    I tried, but no one answered.

  • 4kvps4kvps Barred

    @bingo567 said:

    @4kvps said:
    What do you use to pay money ? i use paypal and get VPS info immediatly after pay invoive.

    PayPal
    Their website provided an IP address, but the server was always offline and completely unusable.

    In the email they send you, it has your account login info in https://vps.hostsailor.com/

    You can try Login there and turn on your VPS.

  • anubhavhiranianubhavhirani Member
    edited January 3

    @4kvps said:

    @bingo567 said:

    @4kvps said:
    What do you use to pay money ? i use paypal and get VPS info immediatly after pay invoive.

    PayPal
    Their website provided an IP address, but the server was always offline and completely unusable.

    In the email they send you, it has your account login info in https://vps.hostsailor.com/

    You can try Login there and turn on your VPS.

    I don't think OP received this mail. :grimace:

  • coldcold Member

    It's instantly activated, and their support response is pretty fast

  • @4kvps said:

    @bingo567 said:

    @4kvps said:
    What do you use to pay money ? i use paypal and get VPS info immediatly after pay invoive.

    PayPal
    Their website provided an IP address, but the server was always offline and completely unusable.

    In the email they send you, it has your account login info in https://vps.hostsailor.com/

    You can try Login there and turn on your VPS.

    I received it, but it didn't work at all. After logging in, clicking on any buttons like restart or reinstall the system had no effect; it remained offline. My IP ping status was also consistently negative. The support ticket hasn't been answered for over thirty hours, and it's not responding to my @ mentions on the LET.

  • @anubhavhirani said:

    @4kvps said:

    @bingo567 said:

    @4kvps said:
    What do you use to pay money ? i use paypal and get VPS info immediatly after pay invoive.

    PayPal
    Their website provided an IP address, but the server was always offline and completely unusable.

    In the email they send you, it has your account login info in https://vps.hostsailor.com/

    You can try Login there and turn on your VPS.

    I don't think OP received this mail. :grimace:

    I received it, but it didn't work at all. After logging in, clicking on any buttons like restart or reinstall the system had no effect; it remained offline.

  • @bingo567 said:

    @anubhavhirani said:

    @4kvps said:

    @bingo567 said:

    @4kvps said:
    What do you use to pay money ? i use paypal and get VPS info immediatly after pay invoive.

    PayPal
    Their website provided an IP address, but the server was always offline and completely unusable.

    In the email they send you, it has your account login info in https://vps.hostsailor.com/

    You can try Login there and turn on your VPS.

    I don't think OP received this mail. :grimace:

    I received it, but it didn't work at all. After logging in, clicking on any buttons like restart or reinstall the system had no effect; it remained offline.

    Ask them to reset the root password.

    /s

  • jcn50jcn50 Member
    edited January 4

    @bingo567 you might just have to wait a business day (tomorrow)

  • ralfralf Member

    Your seaman will be doubled.

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