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my rarecloud hk server is offline now

coolwitcoolwit Member

bought it only a few days ago...

Thanked by 1oloke
«1

Comments

  • its new year. the server also need rest.

  • sh97sh97 Member, Host Rep

    konfirm

    Thanked by 3ehab oloke Fubukibox
  • ToakToak Member

    me too

  • sliixsliix Member

    Thank for you contacting LowEndSupport. Your waiting time has been doubled.
    /s

    Paging @rarecloud

  • @budi1413 said:
    its new year. the server also need rest.

    you are right, lets hope it does not rest too long.

  • Same here, I thought it was only me.

  • its back now.

  • It returned to normal just now. For this, I also contacted the customer service through a work order, but I haven't received a reply yet.

    Thanked by 1oloke
  • just restart teh server!!!1

  • rarecloudrarecloud Member, Patron Provider

    We had an issue there but it was solved.
    Sorry for the issue.

  • @hyperblast said:
    just restart teh server!!!1

    Rebooting is of no use. It's their network failure. The backend cannot be rebooted and cannot connect.

  • It seems it's down again ...

  • yes, they playing games with us: Amsterdam & Tokyo also down - solution: restart the VPS in the rarecloud-panel - we have better to do, i know ...

  • ralfralf Member
    edited January 9

    Mine too. I meant to log in today to complain about the sales spam about N8N they sent yesterday with no unsubscribe link, so I guess that's good timing.

    EDIT: you can turn off the mailing list in the personal details section, so I did that instead of raising a ticket.

  • N8N - i ordered and guess: the -zip file is not to open :(

  • HongKong is still down.

  • ralfralf Member

    @tenpera said:
    HongKong is still down.

    You'll probably need to log into the control panel to turn it back on.

    When I asked if the VPS could be set to auto-boot if the node was restarted, I was told there was no option for that.

  • Had I not seen this post, I wouldn't even have realised my Tokyo server had gone down too... I have so many machines that I simply can't keep track of which ones are still up and which have crashed.

    Thanked by 1ralf
  • Japan node is running without any problem.

  • What is the reason? Has there been an official announcement?

  • loayloay Member

    UK vps currently down.

  • emperoremperor Member
    edited January 10

    @zhujisou said: can't keep track

    Install Komari or any other status service which sends email or any kind of notifications. Currently i run Komari and it gives me email notifications (can use telegram, webhook, bark or javascript), you can use any relay there are tons of free ones.

  • ralfralf Member

    @cm1818 said:
    What is the reason? Has there been an official announcement?

    Honestly, I was quite disappointed by the response as it suggests they don't really know what they're doing yet:

    The shutdown may have occurred due to a network or connectivity issue. We have not identified any issues or outages on our end.

    Obviously, a network or connectivity issue would not have resulted in everyone's machines being shut down, unless the connectivity issue was with power. If they failed to identify that, I'm not sure they're going to be able to identify anything else in the future.

    And I'd given them a timestamp when it went down as well.

  • ralfralf Member

    But on the bright side, it was good specs at a great price. If it just goes down occasionally, it's not a big deal. If this starts happening every week, it'll be a PITA.

  • PITA = Pain in the Ass ?

    today

    tm3.rarecloud.io
    lon1.rarecloud.io
    fra1.rarecloud.io

    off and need log in to the Rarecloud panel and restart manually.

  • @seoworld said:
    PITA = Pain in the Ass ?

    today

    tm3.rarecloud.io
    lon1.rarecloud.io
    fra1.rarecloud.io

    off and need log in to the Rarecloud panel and restart manually.

    30 hours ago same with thg1 - so it seems to be a cross DC issue randomly turning VPSes off...

  • Oh, my Romanian vps is down as well since very early today.

  • ralfralf Member

    I suggest everybody tickets every time so that they start to realise that it's a problem for a lot of people.

    Thanked by 1seoworld
  • uk is working fine.

  • Thats so lame that they don't restart @rarecloud

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