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Comments
Might
what, you promised this summer that migrations will be finished before Christmas? and started working on it today? konfirm it
rare footage of host-c premises right before Christmas...
poor minions...
ALL THE SERVERS!
@host_c
Updates
Backups for some services are already visible in the user panel.
While not all services are fully fixed yet, progress is ongoing and we are steadily getting there.
During debugging, we also identified additional issues which have already been resolved. However, some remaining fixes will require a complete power-off and power-on, not only of individual services, but also of entire nodes.
Unfortunately, there is no safe way around a full shutdown for these changes. We attempted yesterday to apply part of the fixes without taking services fully offline; however, this approach proved unreliable and ultimately forced us to reboot a node. Based on this outcome, we have decided to proceed with a properly planned and controlled maintenance window to avoid unplanned disruptions.
📅 Scheduled Full Maintenance – January 31, 2026
Given the requirement for a full power-off, we will also take this opportunity to perform a major platform upgrade. As a result, we are scheduling a complete infrastructure maintenance on January 31, 2026.
This maintenance will include the following major items (and a few smaller related fixes):
⏱️ Expected duration
This will be a long maintenance window:
Proxmox upgrade alone: approximately 4–6 hours
Remaining work (controller and networking firmware updates) involves slow, sequential processes
Total estimated duration: 8–12 hours
Most of the smaller fixes are already prepared and only require node reboots. The firmware updates on controllers and networking equipment are the most time-consuming part of this maintenance.
🔒 Client Area Access
To avoid accidental power-on or management actions during the maintenance window, access to the client area will be temporarily restricted for the duration of the maintenance.
Further updates will be posted as we get closer to the maintenance window.
HOST-C Team
PS: "We appreciate your patience and understanding" - I know I have said this before a few lot of times, I know downtime is not something you want, and it is something that we as a hosting company definitely do not wish for, unfortunately there are processes that require to take offline the server/appliance/device.
Saturday? Ya crazy.
You should meet Stuart, those were precisely he's words
Yapp, Saturday
Just wanna mention the long notice is very much appreciated. Good luck Andrei, Stuart and co!
@MaxTakeba
THX, we are patiently waiting the end of this MO so we can implement the new settings.
So we can move forward with the features we wish to add and fix the remaining BS we did
.
Wtf. 90% price increase?
And also it's down for the last hour due to a migration with no notice?
And all that after Stuart told me this server was safe in a ticket?
Big @host_c fan but not too impressed with the minions right now
Same here
they previously told me via ticket that they would migrate to Gen 2, but now they say they won't. My server is also down, by the way.
I don't think it's worth renewing at that price; only IPv6 and only 1TB of bandwidth are not worth it.
same here, still have some time until renewal, but don't like the direction this is going.
selling flash deals and then increasing prices by that much does not sit right with me.
Especially after comments like this: https://lowendtalk.com/discussion/comment/4657734#Comment_4657734
also not sure how they just "identified it during an audit" when I specifically asked about it in a ticket (and was told not to worry)
Give me a moment to clarify what this is about.
Aurora IPv6 – Storage 1 TB has been listed under “End-of-Life Products – Decommissioned by end of 2025” for quite some time. Due to an exception in the automation, a small number of services were not terminated around ~09/12/2025 and were therefore renewed. They should not have been — this is the audit part of the message.
This product was originally provisioned on the Xeon E5-v4 platform, which, as stated repeatedly over the past four months, is being fully retired. At this point, keeping it alive any longer would serve no practical purpose.
As a result, the only viable option was to migrate the renewed services to the new platform, along with applying a price index adjustment. Alternatively, we could have proceeded with termination and a cashback, if that would have been preferable. I doubt the second option would have been a better one.
Since the service is already paid through December 2026, you are free to continue using it on the new platform until that date. If you do not agree with this change, you can simply use the Cancel option in the client area — the service will then terminate in December 2026, and no renewal invoice will be generated.
And yes — this situation is messy. I fully acknowledge that. I already addressed this in the notice sent in December, and this kind of naming confusion and cross-generation overlap has now been put to an end.
Going forward, all upgrades will be handled by terminating the existing service and provisioning a new one. This ensures a clean order history, proper traceability, and eliminates legacy configuration remnants that are only partially compatible with current products.
Please provide the ticket ID for that discussion.
Given that errors did occur, I want to review exactly what was discussed and what, if anything, was explicitly promised before taking any action on this matter.
You're really not leaving us much room for dramatic outrage, think of the pageviews lad.
funny
and must admit there's truth in that... 
maybe a good time to discuss other important stuff, then...
i wonder how much RAM will be missing after that long maintenance window with full power-off?
will there be armored truck parked in front of DC, guarded with armed guards? RAM so expensive today, gotta protect it during transport to the store...
JFTR, i have recorded the current state
a single kilobyte missing and you'll be hearing from my lawyers
still doing the math on that, I think I can live with half of them. ( and have 32K in the bank and meet you somewhere warm + drinks
)
NIce,
damn, this fella did write it down to the kilobyte , hope not all will do that
Shit posting aside, since WHMCS was kind enough to put V9 to sail , we will implement that also on the 31'st.
Fuck, it is going to bee a very long weekend. Damn.........
Bro, there is always room for Popcorn + Drama
, at the and of the day, this is LET.
This makes me think, sine Bat Boy is not here anymore, it is kinda silent..........
Don't worry, I'll get you guys some popcorn
@host_c
a) can you comment on the unannounced downtime / migration of these services as well please?
b) why was my ticket #NBR-579549 (11/2025, so before any EOL / renewal) answered that way? I've specifically asked about my servers on E5 CPUs and the answer was:
c) what about my remaining E5 that was also renewed in 12/2025? Will there be another audit and sudden price increase?
d) if you feel like it, can you comment on why the increase is so steep? you had some insights in the deluxhost thread (which i appreciate, sincerely!), maybe you can expand on that for this specific case. I would not create drama on LET for 20% price increase, but almost 100% after just 2 years of service (of which one was a mistake by you?) ?
You paid for one year and you are getting the year on newer hardware with no additional cost.
After the contract period is over, there's no obligation to renew at the same price.
jokes aside, good luck next weekend, obviously you have planned to have really a lot of things done, may the CPU & RAM gods be on your side!
You make it sound as if the server is free this year, no idea if on purpose?
I renewed in December of 2025 for the original (recurring) price and the original specs.
That host-c is refreshing their hardware and upgrading me is nice but I'd be fine with the original.
That's not what is commonly understood in this forum as "recurring". (see deluxhost thread...)
Oh no, more popcorn
Bro, there is always room for Popcorn + Drama
, at the and of the day, this is LET
I promise I will personally look into your case tomorrow and follow up properly.
That said, I want to make one general clarification, not specific to you or to us alone, because this comes up often and is worth stating clearly:
A renewal does not equal a lifetime guarantee.
A renewal extends the service under the conditions that apply at that time, but it does not freeze hardware generation, platform availability, or long-term pricing indefinitely. This is especially true when services run on legacy platforms that are already at or beyond their intended lifecycle.
On the specific points you raised, I don’t think it’s ideal to unpack ticket history or individual pricing adjustments line-by-line in a public thread. That almost always ends up missing context and turns into a mess.
That said—if you do want to discuss it publicly, that’s fine by me. Just please include the full details / timeline so I can reply accurately and fairly.
What I can say publicly is this:
Legacy E5 platforms are being phased out because keeping them operational, stocked with spares, and economically sane in 2023-2025 is no longer realistic.
Price adjustments aren’t “because we can.” They’re driven by real costs: hardware replacement, power, space, spares, and long-term sustainability. I’ve shared some context before, and I’m happy to expand where it makes sense.
Unfortunately, what may be perfectly fine for an individual isn’t always sustainable for the business as a whole. Hardware refreshes and platform changes are sometimes necessary to keep services reliable and viable long-term.
Recurring refers to the billing cycle (monthly, quarterly, annually), meaning the price applies repeatedly for that cycle until changed or discontinued under the service terms. It does not imply a lifetime price lock, an indefinite hardware guarantee, or a “signed-in-place” deal that lasts forever.
Recurring ≠ lifetime.
Recurring ≠ immutable.
We can debate this indefinitely, but the practical outcome won’t change. People will naturally default to the interpretation they’re most comfortable with. ( and this is troe for all of us )
That said, in contractual and operational terms, recurring has a very specific meaning: it defines how billing repeats, not a lifetime price lock or an indefinite hardware guarantee. Those are separate concepts, and mixing them only leads to misunderstandings later on.
In reality, every service has a lifecycle.
If you prepay for a defined period (for example, three months), the price is locked for that period—nothing more, nothing less. Beyond that, terms, pricing, or platforms may change, just as they do with other recurring services people use every day.
Now, guys, it is Friday, let's all enjoy the weekend, shall we?
Also, feel free to spray the popcorn
Maybe @host_c can include an IPv4 to @brauni 's current deal so price increase won't hurt so much?
Can for sure agree on that, sun is even coming out here, just in time
And I can wait for answers until after 31st as well, if you'd like, best of luck with the maintenance!
Before anything else, love that you are willing to discuss here at all. Still mostly a happy customer. I just think that especially with the better LET hosts (like host-c) we can hold them to a little higher standards and also 'hold their feet to the fire' in cases the experience is subpar.
Just some points for when we next speak
While I do agree mostly with you on the definition of recurring being vague, I still have to give a little contra.
My aurora should have been EOL last year (at least thats what I understood?), so one year after provisioning.
So it should have been marked as a "x/1st year" deal, not a "x/year" deal.
I have sympathy for the need to upgrade hardware and the increasing costs of running that hardware. I still can't quite understand the amount and the sudden (for me) change. That refresh was long time coming, you might even had that planed BF 2024, so just be upfront please!
Mostly wanted to provide the ticket number, I don't think there is too much there too see. but appreciate the concern.
Please (whenever things calm down after the maintenance) let me know about my other E5
EDIT:
I guess this is my issue, the lifecycle was just 1y on a 1y deal.
I'd rather have the OG price
(jokes aside, I don't need an IPv4 atm)
We bought a banana from Target Corporation for $0.15 in 2013.
We’d like to keep the same price.
Target Corporation must sell us $0.15 banana for the rest of our life.
If yellow bananas are discontinued, we expect to get pink banana for $0.15 too.
Ticket #FXU-961568
In December, you said that Aurora IPv6 would be migrated to Gen 2. After a while, I asked again and you said that you would not migrate these E5 plans to Gen 2. Then you migrated without warning, and apparently migrated to Gen 2.