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Ozonti bad customer support
Very bad customer support, they told me 4 times to post the order number, which i did on their post as they requested. Then had to keep going back and forth to get the double bandwidth. Then I also explained that I needed ddos protection disabled as i wanted to use their VPS for VPN purposes and Jordi from Ozonti told me they can't do that as it would affect their whole network? which is complete bullshit cause i have used many hosts in the past and they were always able to disable ddos protection for one specific vps.
Got refunded cause they did not want to disable their ddos protection for my vps specificly, and then they also said they will delete my account for some reason? this was their response:
"We cannot compromise our network and the other customers on the node; we will not disable the anti-DDoS configuration for any of our plans
We have refunded your money and terminated your service
Your account will be deleted in the next few hours
Kind regards,
Jordi Vidal
Ozonti Network LLC | Support Team
[email protected] | https://ozonti.net"
Ozonti is also a rebranded name from NohaVPS https://lowendtalk.com/profile/nohavps
their NohaVPS domain goes to Ozonti.net.
don't know why they rebranded and made a new account on here, but wanted to let people know just in case.
Comments
I'd also like the add that when i tried to update and upgrade the vps, their control panel broke and they said it was cause my email was not yet verified? which is also not true cause the control panel worked fine until i tried updating the vps.
What's your problem now? To me it seems the problem solved between you and ozonti.
About the account, the provider usually delete a user with no service because of licensing fee.
Title of this discussion states "bad customer support", i explaind the situation.
I never said i got scammed or anything of sort. What do you not understand about the discussion?
It seems not bad at all except you wrote 4 times for double bandwidth. The rest seems fine.
Hello,
We regret that you are expressing these concerns, especially since we have treated you with the utmost respect in our support ticket, as any of our customers who use our services can confirm
1) The customer must confirm their email address for their account to be active on our dashboard and to access all features
2) To double your bandwidth, please provide your order number, and we will process the upgrade
3) We have explained the name change process in several posts, including on our website.
4) You were refunded the full amount
I believe we may not be the right provider for you, but we will not compromise the service for other customers or change our service plans
Good luck with your search, and have a nice day
I find it regrettable, knowing that you entered false and inconsistent data into your account, and then you tell us that we didn't accept your request.
First, you should review our terms and conditions, or those of any company you plan to hire.
Regarding the times you claimed to have received double bandwidth, you didn't mention it in the post until we pointed it out. You requested something that, respectfully, we informed you we wouldn't do for security reasons, and your money was refunded.
We were respectful, and yet you consider this poor customer service?
The response time was less than a minute.
They have their policy. They dont intend to allow a vps without DDoS protection. Whats wrong in that?? They refunded your money too! What else do you want?? Do you want 200$ as a compensation for your time??
You must be fucking joking.
Your post for double bandwidth is at 5:39 am my local time, your post about bad support is 6:22 am. Not even a hour, on a Saturday, Christmas weekend. For extra double bandwidth that you don't need for another few weeks. On LET promo.
Entitled fucking much?
As I see you also generated few tickets about that - guess what? They couldn't give you double bandwidth and see LET posts because they were busy answering useless tickets that someone created. Oh wait, that was you. /s
Why are you lying about entering false info? I changed the info after you told me that you were deleting my account.
You absolute asslicking fuckwit, it was the same time for me. I woke up to reply to their ticket at that time.
I only had one ticket, not multiple. get your facts right before you start yapping useless cunt
If you had entered the correct info in the first place, you wouldn't need to change anything later. So, I understand why it raised concerns for the provider. That's all on you, not on the provider.
The problem is very simple, and like your other comments, it comes from a problematic person.
Your service was activated, and we responded to your ticket, explaining that to double your bandwidth, you needed to provide your order number. This is a manual process that someone on our team would review and then double your bandwidth, which was done within minutes on a Friday night.
You requested something that is not allowed, and we cannot do it. You then requested a refund, and we processed it.
Where did we fail as a company? When did we disrespect you? Our response was within minutes, with no waiting time.
Why do you want to create a problem where there isn't one?
Enjoy your weekend; it will do you good, and you can find a provider that meets your needs.
I never said you scammed me, i simply stated bad customer support as it was. You told me that verifying my email was the cause of the bug on the control panel not being visible after updating and upgrading the vps, which is not true. You also replied before that telling me that I had to use the VNC to fix the issue while i could not do that as it requires the control panel.
Your support provided me with incorrect solutions twice before you solved it yourself on the backend.
You also stated that I made multiple tickets, which is not true. You also stated that i entered incorrect data/info? that is not also not true, i simply changed everything to "nope" after you replied to the ticket about the refund and deletion of my account. I did not want my data on your website if you were to delete it anyway.
As we informed you, in order to access all the features in our dashboard, you need to verify the registered email address, which we have mentioned several times
You agreed to our terms and conditions
You are exaggerating when you say we have poor support, as the support was provided within minutes and the issue was resolved amicably
You have the right to modify your data if you wish; we offer this option in our panel. Once the refund was processed, we informed you that we would be closing your account
We respect your feedback and believe our responses were appropriate
This is my final response on this matter, and we hope you find a provider that meets your requirements
As we informed you, in order to access all the features in our dashboard, you need to verify the registered email address, which we have mentioned several times
This is a lie though cause the control panel was working FINE which i have mentioned in the ticket and on here now multiple times before UPDATING and UPGRADING the ubuntu vps.
It was correct before what are you saying...
People really need to read before they reply.