New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
Thanks, but no, my nerve cells don't want tests anymore. I look forward to your refund tomorrow and wish you good luck!
@Matthew18_ is there a way to completely disable your ddos mitigation? for example if users use cloudflare or similar on top, the situation will be even worse...
also you have this in your tos (https://loclix.io/terms-of-service):
Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification.
not sure if @Bassta is an eu citizen, but if they are, you should have given them the refund immediately as per request.
We only offer always-on DDoS mitigation, our primary customers are from the high-end market hosting sometimes mission critical services, like a few of the enterprise customers that we have. This year we've streched the offering to try to bring a bit higher performance into the lower end spectrum.
There isn't any known issue with CloudFlare at least according to my customers that do use it, but of course if there's anything weird happening we're just a click away.
This is true only for EU-based customers, which we do honour according to the right of withdrawal as stated in the Consumer Rights Directive 2011/83/EU.
If we want to get really technical here, "technically" speaking in this category of services it doesn't really apply, because the service is a digital subscription that istantaneously completes, so by law even EU citizens would not apply, technically (you'd have to wait 14 days without getting the service, within which you can apply the right of withdrawal, and then get it afterwards).
I'm sure you've encountered this when subscribing to mobile plans for example, or other digital service orders that get "immediately completed".
But as stated, we still honour it, we'd typically just deduct gateway fees and elapsed days, in some cases even beyond the 14 days and depending if the reason of the refund was because we were at fault, we do also throw in some extra or make exceptions but this is just all on a case-by-case basis.
The single most important thing to us here is customer satisfaction, so we do whatever is in our power to make it right with the customer.
yeah ... 👍
UPDATE:
Now I just received a refund + a small compensation from Loclix - in the amount of 30.7 USDT, initially I paid 22 USDT, it was unexpected and made a good impression on me. I have no further complaints about Loclix. I am glad that everything ended well and I want to thank the LET forum for being able to speak out and be heard on this platform.
I advise Loclix to refine the system of traffic filtering and protection against Ddos attacks so that in the future they do not get into a situation similar to mine.
I wish you all a happy new year and good luck!
Grabbed it
It's a perception thing I guess. I mean you're calling it "higher performance" when this thread is literally complaining about the reduced performance your "always on ddos filtering" causes the common man.
Anyway I had a lot of blah blah typed out explaining why filtering can be a negative and why I won't deal with hosts providing that non-service ever again (unless I actually need filtering of course ;p) but it was getting too long for even me to read and you did the OP right with a refund anyway so I don't want to cause you any more grief.
Have a good new year.