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now i am very worry because it has been alomost 24 hours
no one has even taken a look at this ticket ,let alone processed it
so i into this place to complain this even
Your system only indicates that the system is not corrupted on Ubuntu 24, and I can only connect via SSH on Ubuntu 24. However, the password I set before reinstalling does not work on my server. 1. I hope you can repair your corrupted system; I kept getting error messages during installation. 2. I hope you can fix the issue where the password/username set during the physical machine reinstallation is not the actual account. 3. I hope you can send me the account and password for my server.
It's been almost 3 weeks since I ordered the server, I still haven't received it, they haven't returned my money, and the support team is silent. @VPSSLIM pretends to be interested in your question and wants to figure it out, but in reality, he doesn't give any answers, just the same silence and the server not working.
I saw your ticket. I also informed you in the ticket on the exact issue with your server and offered a resolution. We'll be waiting your reply as wel.
Yes, saw your ticket, replied. Working on it as well. You bumped your ticket several times per hour, causing the ticket to go down, not up in queue.
Does anyone else notice how poorly .EE connection? It started a few days ago, and it's ongoing, or is it just my VPS?
Can't say anything about network, but one node surely has some problems with abusers I think )
I guess, that's the node I'm on probably, open a ticket, hope they will fix it
Almost a month later, I still haven't received the server I purchased. Looks like I'll have to switch to a different hosting provider.
So, the VPS has been down for the third day now, and technical support is basically ignoring me. Over all this time, I’ve received exactly two replies across two tickets.
In Ticket #552052, I was told that my request would be given the highest priority. After that — complete silence for the next two days.
The second reply, in Ticket #304165, was just a guess that I might be putting too much load on the VPS. Instead of actually checking the load metrics and seeing that the usage is minimal, support seems to prefer wasting time with strange assumptions. After that — silence again. No responses at all.
Is this really what “24/7 technical support” is supposed to look like?
I’m honestly very disappointed by this situation and by how unfairly I’m being treated. The support response is extremely slow, inconsistent, and there’s been zero progress. I’ve never experienced technical support this slow or this unreasonable before.