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I just visited the demo page and first click on the first button (departments) gave an error page:
Call to a member function hasRole() on nullIt’s a totally different solution, although has full service desk in it. I would be more interested in how your software aligns to standards for products and service, maybe through ITIL, and how incidents, requests for change, major incidents and problems are handled.
This has come a long way since you started it, very nice!
And only by Fortune 500s. They're the only ones who can afford it.
It's not the same market at all. Vespa and General Dynamics both make vehicles, but they're not selling into the same market.
great product for multiple installations
Thank you both, I've upgraded the demo to Ticaga 2.2.0. You can have a play with the Extensions as-well, the Knowledge base Extension will be coming in 2.3.0 (Still improving it).
Thank you, I looked into ServiceNow yesterday and I can't believe how advanced it is, everything you'd need for a huge company.
For the Incidents and problems for your customers, I'm building an Extension which will be released when it's finished called ServiceStatus a bit like Cachet and Uptime where it will ping the services you'd like to monitor, then it will display in the LiveChat (if purchased), a Status Page with all services, email notifications for guests or customers, they can get notified when the service status changes as-well as planned maintenance.
I have an SLA Tracking extension planned for 2.3.0 as-well as the Knowledge base.
Thanks mate, I've gone through 3 design changes before I was happy with this one, I still want to change the menu to make it even more cleaner.
Thank you mate, I've only planned for Single installations at the moment, however you could make certain departments per company and set them as Private links only. I do wan to look into adding multiple companies and Laravel makes it easier to do, however baby steps
What I was more hoping for is in portal notifications of issues, relating to the services clients consume. Rather than status pages, think banner messages that show if a service is affected when the client logs in
Would this be on the billing system side or when the customer logs into your Helpdesk?
I can look into either, I do however want to be able to connect the billing system so we can grab services, so we could show a notice via the server's effecting the services?