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OMG, they have not even replied me.
well in that case they kinda win.. i did pay for services months before which at this point are non-refundable.. i will not be renewing tho and removing my credit card from their system to avoid automated charges..
i haven been emailing directly [email protected] and promising to request charge back via my credit card if they didn't act by certain date.. it's been 13 days while the refund process itself took probably a few clicks.
@rarecloud please say something?!
There has been no refund since 11/30/2025.
I feel scammed.
@FAT32 please let us know what should we do?
Do Not buy anything from them!! Their server stay down 100% of the time. No Refund, No Response on ticket. Check comment of other people.
Well, these are already marked as hosting, not residential. Just saying...
Why are you advertising /64 prefixes and offer /112 ? Why are you cheap ?
I ordered in London for VPN, and all geoip tools I tried said Romania. (Yes, the server was in London, but the IP was not going to be seen by any website as being from the UK)
Hi, could you please look into my ticket as soon as possible? It’s been seven days and I still haven’t received any response
VZH-193602
I think they only market Romanian servers as residential, not London.
I wasn't after residential, just an IP that is registered as London (which was what they said on the offer thread). Otherwise, you use the VPN and visit a website, it thinks you're in Romania and applies whatever regulation or 302 redirects apply.
It happens sometimes. Also, different DBs may show different location. But I would agree that a decent provide will look after this.
Thank you for understanding, indeed we are overloaded, the BF promo worked 1000% better than we've imagined, this caused lots of orders, tickets, testing or servers is causing too much load, multiple clients benchmarking in the same time caused high loads and some of them unsatisfied .... all of these created lots of tickets .. beside that, to have the perfect storm, we had one node down in germany, and problems with an IPv4 range. We are indeed overloaded, but we solved some of the problems, we will send some emails in a couple of hours with solutions, explanations, and we will reply to all tickets.
Did you received an answer? If not, please DM with the ticket ID so I can ask my colleagues about it.
Totally fair points, and I appreciate the honest feedback.
You probably noticed it yourself: we are offering servers at prices where, on an annual basis, they are cheaper than what many competitors charge monthly. At this price level, it’s simply not possible to also include premium-managed features like provider-side backups, without pushing prices up and leaving the low-end segment.
That’s why we are very transparent about it: backups are the client’s responsibility. Many of our users already do exactly what you mentioned, external backups on other storage, which is honestly the safest approach anyway.
Regarding stability and infrastructure: we already started delivering on what we promised. If you look at our newest locations, they are deployed directly on brand-new hardware, not recycled or legacy nodes like in some older locations. As we move forward, this will become the standard.
As for support response times: yes, the BF promo exceeded our expectations by a lot. Servers sold extremely fast, which also means tickets, benchmarks, migrations, and testing happening at the same time. We are a small but dedicated team, and we’re actively scaling it. New support colleagues are already hired, but there’s a short ramp-up period until training is fully done.
At the end of the day, you can’t realistically have premium service, instant replies, managed backups, and ultra-low prices all at once. There has to be a compromise somewhere, and we’re very open about where that compromise is.
What I can say is that we’re working hard, installing new servers literally right now, improving processes, and focusing on long-term stability. Everything you’d want to see improving is already in motion.
If you decide to give us a try in the future, I’m confident you’ll see that we’re serious about this and here to stay. And if not, no hard feelings at all, thanks for keeping the discussion fair and constructive.
bullshit, no one asked for PREMIUM Quality. but what you provide is TRASH Quality. AMIN
don't sell more than you can handle, and experiment on our money your limits and capabilities, do that on your own money and time, we all work for our money !
Just proceed all refund requests then your resources will be released, problem solved.
ticket Id: ZZA-089054
No response since 01.12 @rarecloud
The refund request has not received a response since 2025.12.02
ticket ID: #KRH-208640 @rarecloud
Just a quick update for anyone waiting on a refund from @rarecloud — I received mine today. It does work, just takes a lot of time. Hope this helps.
Thank you for understanding, we are replying to all tickets and refunding everyone who wants/needs a refund.
Can you please provide the ticket id, or DM it to me?
Not for now, but we have just launched Hong Kong. You can order it there. we haven't closed the BF deals
oh I'm only interested in JP
Any chance you can restock this for HK?
Please dont ask for ticket id anymore, just approve all refund requests. It's been 2 WEEKS !!!
After you refund we will consider making new order
At least we know that you are a trustworthy provider
@hotsnow did you get that QEMU CPU issue fixed? @rarecloud I'm very certain it's some issue with Virtualizor. When I got my JP VPS, it had AES and VT enabled, and I could see the CPU details.
I reinstalled the OS yesterday, and now it shows up as QEMU...
no, there has been no meaningful progress, seems @rarecloud ignored this.