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BuyVM server unreachable with no response from support for over 24 hours
I have a server with BuyVM that went down on December 06, 2025 at 2:39 AM PST.
The BuyVM portal for server control (Stallion) can't get the status of the server and hard restarts there don't have any effect.
I opened a ticket with BuyVM on December 06, 2025 at 8:18 AM PST but have had no response and the server is still unreachable.
I have another server with BuyVM that is still up (Both are in the Las Vegas location) so its not a network wide problem and there status page shows there no problems.
Comments
Thank you for contacting LET support. You awaiting time is doubled.
Over 24 hours:
It's been ≈ 24 hours, 48 minutes, 22 seconds since December 6th at 8:18 AM PST.
Dude were you waiting with timer on your hand or smth?
It's weekend probably they will respond on Monday.
In fairness to OP, a "server unreachable" ticket should not be office-hours only. Billing matters, sure. Sales, it's up to the provider how available to be for that. Non-critical support, sure.
For a server being completely unreachable 24 hours feels like an upper limit to me for a response a on ticket. Hosting isn't a M-F 9-5 job.
BuyVM use to be a good service but I see they have been sold (It doesn't look like I got that email) and it looks like the support level doesn't live up to what it used to be.
@Francisco
Reguards
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Give him a chance, he might be in New Zealand or something where its the 8th!!
Sorry about that, it seems our alerts didn't catch it.
Was a dead/failing PSU. Swapped, alls well. Everyone should be booted back up.
Francisco
I can confirm that my VM is back online. Thanks @Francisco for getting the issue fixed.
In total my VM was down for around 31 hours.
I'm sorry about that. Akash is checking why Zabbix didn't alert either of us for KVM113.
Mateus & Leo assumed that we were already working on it and didn't bring it further to our attention. Truthfully that's usually the case so I can't fault them.
You can request a credit and we'll issue it.
Francisco
Well done!