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current .DE is trash, im afraid that the new one will be the same, I though Bucharest was stable, checked yesterdays it had 8 days uptime... I will move away completely from them...
As expected shit provider,
I bought one in DUS location, after 1~2 days, they sent email about the migration to Frankfurt.
Why didn't they disable DUS location or at least inform it before ordering if they had planned the migration?
It is hassle. I don't need FRA.
For me it's the opposite, I want the Frankfurt location, but haven't been migrated yet. Knowing that IP addresses will change, I can't really use it until it has been migrated.
They sent an email on Wednesday asking when I want to be migrated, I replied and haven't heard anything since then.
@rarecloud might have to ask for a refund if things don't improve
because they sold more product
Just a heads up: I canceled a week ago and still nothing. The ticket is just an endless loop of them saying they 'forwarded this to a senior admin.'
This looks like a scam.
A week later my VPS came back online. Today support was even quick to respond to messages in the ticket. However, they did not notify me that the server was restored — I found out by chance.
it's 5 days @rarecloud
Hey everyone,
Sorry I haven’t been very responsive these last few days. We’ve had a bunch of technical issues all happening at once, and I had to jump in and help the team. Some problems were unrelated, some were caused by the Black Friday load… basically a perfect storm.
As many of you already know, one of our nodes in Düsseldorf went down. The reason the recovery took so long is because one of the NVMe drives failed, and of course it was the one containing the boot partition. Servers don’t have hardware RAID for NVMe, so everything relies on software RAID. This meant we had to manually rebuild the boot setup and bootloader. On top of that, the datacenter’s KVM consoles were giving us issues, so it added even more delays.
As I already mentioned, we are in the middle of migrating both Germany and The Netherlands to brand-new, much more powerful servers.
You all know the NL servers were weak and definitely needed replacing, and we’ve had plenty of issues there.
In Germany, the servers themselves are fine, but the datacenter has been a constant problem: network frustrations, slow or no responses, nobody taking responsibility, and overall very difficult communication. Even though their network is performant, the lack of cooperation and the very slow reaction times (combined with our plan to upgrade to new hardware) made the decision simple: we’re moving out.
A fresh example: even though we agreed that IP ranges would stay active until mid-January, their network team already deactivated one of our subnets early, completely unannounced. They’re just very difficult to work with.
Everything we’re doing right now — the migrations, the upgrades, the hardware changes — is to improve performance, stability, and your long-term experience with RareCloud.
I know downtime and moving things around can be annoying, and I’m really sorry for that. But please hang in there a bit longer. Long-term, this is 100% the right move and it’s going to benefit all of you.
Another issue we ran into (because of Black Friday, but not our own BF sale directly) was a delay in hardware deliveries. We ordered new servers that were supposed to arrive before Black Friday so we could install everything right away. We prepared our offers based on the expectation that the hardware would be here. But the delivery was delayed, and yes, we sold a little more than planned because the demand from you guys was amazing.
For example, Tokyo is slower right now, and we still have a few pending orders.
These issues are being solved. New servers are being installed, and in a few days we will also have Hong Kong available as an alternative to Tokyo.
We promise we’re working day and night to fix everything. Please be patient with ticket replies and forum answers. We’re catching up as fast as we can.
The new servers arrive Monday morning; they’re already tested, they just need final configuration and to be added to the cluster.
We will resolve every issue, we will reply to every ticket, and we will offer compensation for downtime.
If you experienced downtime, please open a ticket and we will add extra service time to your next due date.
Thank you all for your understanding and for your trust.
I’ll keep posting updates as soon as I have them. 🙏
Hopefully it will get better
So what about refunds? I see a lot of people complaining about it.
https://lowendtalk.com/discussion/212545/does-anyone-know-what-is-the-situation-with-rarecloud#latest
https://lowendtalk.com/discussion/211709/my-communication-records-with-rarecloud-regarding-the-refund
We have provided refunds, and we will provide more refunds if they still wanted. The issue is that we have lots of tickets caused by this storm of problems, this is what I wrote there anyway, every ticket will be solved, including refunds!
You do realise that the same applies to you as well.
When you send out an email asking for a reply, but then completely disappear, that's not helpful, i.e.
That was on Wednesday.
If you don't know when you can start the migration, then say so. Of course, you could just have said that German servers from the sale will be delayed until the new location is up and running - having a VPS that will be migrated at some unknown date with a new IP address is not really that useful anyway, so I am actually still counting that as downtime.
We knew the date, until we received and email from our Supermicro supplier telling us that the order will be delayed for a couple of days
However, no notice of a definite refund has been received
And no payment was received
This has been going on for many days
At least they were telling you about the delay...
bucharest went offline again
)
LET THE PAYPAL DISPUTES BEGGING !
they don't have time to respond to tickets, but have time to send some crapy copy/paste response
The VPS in Germany is up and running again.
2 days till the migrate and change IP
)
@rarecloud Please process the ticket#UOS-407617
Stop copying and pasting!
@rarecloud
Servers don’t have hardware RAID for NVMe
Ehhhh
https://www.stikc.com/products/dell-965i-raid-front-controller
(SAS/NVMe)
On Hold...
Maybe, maybe not, who knows.
My guess would be that there won't be a migration and no update from their side either.
And then another post here on Wednesday that they are so busy because something has gone wrong again, and they got so many tickets they can't all go through.
I canceled 99% what I had with them, so good luck with them
Just a few days ago, I gave my opinion as a non-customer, having read their policies. I wasn't convinced by the lack of backups and the RAID array they used that didn't seem to offer any guarantees. As expected, they had a major problem with an NVMe boot drive, and customers were left inactive for days. For a service the customer pays for, I don't think this is fair.
Hello everyone.
I've been using rarecloud for over a year. During this time, I've gotten used to constant downtime. I think I've lost access to my VDS 4-6 times, for about a day at a time. So, when my server became unavailable again on December 1st, I didn't even bother. A couple of days later, I logged into the console and found that this time the problem was with IPv4 access, but everything was fine with IPv6. Then I received an email about migrating the VDS and changing the IP address to a new one. Seriously? For me, changing the IP address is almost tantamount to losing the server completely. Since then, I've been asking for access to the server every day. But the only response is silence.
Never buy a VDS from these guys if you want to use it for important things.
P.S. The lack of RAID on the boot drive sounds like a bad joke.
This is really bad
thanks for the heads up
same for me, server been down since purchase, also got the migration email and then silence
On Hold. 1 week