New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
The VPS has been down for 4 hours. I'm you this month's downtime statistics.
https://i.postimg.cc/hjxnS5Zv/down.jpg
VPS I got from the other topic is quite good. I got from this topic is constantly down
The same feeling applies; the hard drive is like a pile of crap, and the freebies never came.
Create a ticket with us, we sorted it out on node09
I’ll also take a look on freebies!
Order Number: 5631538832
Double Bandwidth please.
Thanks.
Awesome!
Order Number: 1093267060
Hello, where are you? Ticket need reply days to get support and that's a pain.
It took 3 days to activate my VPS. The VPS is not connecting to github or docker. I think the IP is blacklisted. I have opened a support ticket, 3 Days no answer.
Order: 4938903820
(Storage) if possible.
Thanks
The same thing. My ticket has been hanging for more than 2 days. The problem has already been solved by itself. Apparently, they deliberately don't respond for so long, waiting for the problem to be solved without their participation or for you to find a solution on your own.
Hello! Order number 1625219265, I’ve been writing support requests for several days now - no answers, the server seems to have been created, but there is no access to it via SSH. Please solve this problem!
Oh, I was about to buy something
Thanks for the heads up
Hi,
I am deeply sorry for the delay, all issues are being sorted out now. For the recent days, was working with colleagues in the datacenter regarding the network/infrastructure upgrades - and this casued the delays. You should receive replies in a moment.
What I need most is the result - just give me the opportunity to use the server! The money was spent four days ago and the service is still not available.
Order ID: 9679254056
Hey @Chunkserve , I've posted this here about the free upgrade 12 days ago and again 8 days ago, can you do it when you get a minute? "Order Number is:
5800586402", can you add either RAM or 1 Month free? Thank you in advanced!
2937233929
Hello @Chunkserve , Could you please look into this ticket
#WMS-938106Error 502 most of the times!!!
4 days passed and still no freebies
When I bought the first server from them and there was a problem, they responded to my ticket in 2 minutes. The first server is located on node07, it is running smoothly with very rare interruptions for 5-10 minutes.
Now I've bought a second server from them, it's on node10. He started having problems right away. And since last night, he hasn't been working at all. They now respond to tickets for 3 days.
My node10 server has been down for over 36 hours. But the problem is not even that, but that there is no information from them.
All this time they are not responding to the ticket.
There is no news on this website.
https://billing.chunkserve.com/serverstatus.php
There is no information about node10 on this site.
https://status.chunkserve.com/status/chsrv
This looks like a complete disregard for the problem. Good hosters, when a big problem arises, make sure to inform customers that they see a problem and that they are solving the problem. In this case, it looks like you're left alone with your problem. I already regret that I bought a second server. I thought their servers worked the same way.
Hey,
Please check DMs. We do not have any global outage - that is why there is no information about node10 ons tatus page nor billing. Please update me and I'll help you on priority.
The problem was solved in 10 minutes.
I understand that sometimes there may be errors on the server, this is normal, especially for such a price. I understand that the server will sometimes have problems, on node07 I sometimes, very rarely have problems, the server stops working, but after 5-10 minutes everything is fine again. I understand that it is impossible to respond to a ticket in 1 minute, it is normal to wait several hours for a response. But it's not normal that I have to wait so long for a solution to such a simple problem, especially if there is no global problem. And it's not normal that I have to write here because I haven't received a response to the ticket. It's not in your best interest.
It's working now. Thank you.
Order Number: 1932420232
hope to get vCPU boost 🙏
What was the problem? And what was the solution?
Should I be worried? Could it also affect others?
paid for VPS on 22.11, received on 25.11, however the VPS is not usable, cant access with set password or it always changes its fingerprint. Rebuilding multiple times the VPS brings same issue. VPS is shutdown, but you can still SSH it. What an interesting config they have. Ticket has not been responded since 27.11 till today. Hope, someone from Chunk remembers they have to care sometimes about their duties.
I also see Your DM, will reply to you in a moment (+- an hour)
@Chunkserve
Ticket #YTY-889552
At first, I couldn't connect to the server via SSH. I immediately made a ticket. After 6 hours, the server stopped responding completely. I wrote another message in the same ticket. I tried restarting the server, it didn't help. Then I tried disabling the server and turning it back on. But when I tried to turn it on, I got an error message. No one answered the ticket for more than a day, until I left a message here. After that, Chunkserve asked me for the ticket number, did something, and after 5 minutes the server started working.
Therefore, I have no complaints about the fact that sometimes problems happen. It's bad that these minor problems have been solved for so long.
No Ubuntu 24?
