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Hi.
What’s going on with the server de5.rarecloud.io?
The VPS on it has been unavailable for more than 30 hours.
For the open ticket #FNR-258530 the only update over a day ago was: “Let me check this and will let you know details soon.”
Nice offers
Hi i am getting much lower fio benchmarks in my Advanced VPS. can some help me learn why. is wrong storage type provisioned?
Does anyone at your company actually respond to support tickets?
Order number:
5289189726@zlgkaixin We are currently running a Black Friday promotion, as you know, and we have a high volume and tickets and inquiries, so we apologize if your ticket took longer to receive a reply, but we do take them in the order they are received on our end.
@rarecloud please activate my service, it's been 24 hours but it's not provisioned...
Order Number: 7278699855
Thanks
@rarecloud please check my ticket id ZOX-348379. the storage appears to be wrong type.
Order number: 8458871678
Got a Starter KVM in Tokyo, Japan. Had to wait a few hours for activation, but it's understandable. Amazing for the price, but the network speed drops low sometimes
also noticed this today.
@rarecloud it seems the Tokyo network performance issues reappeared today, the network performance dropped significantly, could you please help check?
such as "wget -O/dev/null https://speed.jp.m247.ro/1000mb.bin", always keeping low speed.
Order Number: 4603595247
Order Number: 9354364931
Order Number: 6808540480
Order Number: 2389682813
Order Number: 9814890878
Order Number: 3364638428
Hello, I would like to double my bandwidth.
I have 5 VPS：
Order 5429834833
Invoice #19449124
Order 9803925477
Invoice #19419976
Order 2503981534
Invoice #19419850
Order 8871353269
Invoice #16494664
Order 1418841721
Invoice #16651199
Thanks！
Can we enter the raffle for free without ordering anything?
Yes but first you need to buy something
Order Number: 9498683087
Please check ticket #HFP-978519
The new server's netmask is 255.255.255.255, is it correct?
Order Number: 3304245862
can u check @rarecloud
thanks
@rarecloud
Tickets: #WRB-826894
Refund Request for Recently Purchased VPS Due to Extremely Slow Network Speed
Our colleagues will be in touch with you as soon as they reach your ticket.
Invoice V4V-8953, please activate service.
Order Number: 3605754880
I can not ssh to my server, order number 9498683087, I also created a ticket
We can not ping test ip 45.134.50.0 from countries other than Germany
We received tons of orders, tickets, and have a lot of work, we are installing new server, didn't thought it will work so well... We are a bit late with the ticket replies, but we will reply and solve all issues, I promise you!
Thanks
🙏 Thank You & Black Friday Update
Thank You for Making This Black Friday Incredible!
We want to start by saying thank you — thank you for your incredible support, for trusting us with your infrastructure needs, and for making this Black Friday one of the most successful we've ever had. The response has been absolutely overwhelming, and we're genuinely grateful for every single order and every member of our community.
Together, we've made this Black Friday a huge success. Your enthusiasm, your orders, and your trust mean everything to us. We're honored to be your infrastructure provider.
🚀 Everything is Under Control
We want to assure you that everything is under control and we're working hard to process everything smoothly. Our team is working around the clock to ensure every order is handled properly and every service is delivered as promised.
Our Black Friday offers continue — all the amazing deals you've seen are still available, and we're committed to honoring every single order. Whether you've already ordered or you're still considering, know that we're here to support you.
🌍 New Servers Coming Soon
We're not just maintaining our current infrastructure — we're expanding it! New servers are being installed and configured as we speak:
These expansions will help us serve you better, reduce latency, and provide even more options for your infrastructure needs. We're investing in our network because we believe in growing with our community.
⚠️ Apologies & Updates
We want to be completely transparent with you:
Orders Not Yet Created: We know some orders haven't been provisioned yet, and we sincerely apologize for the delay. We're working through them systematically, and we will honor every single order. If your order hasn't been created yet, please know it's in our queue and will be processed as soon as possible.
Support Tickets: We're currently behind on support tickets due to the massive volume of Black Friday orders and inquiries. We're working through them one by one, and we will respond to and resolve every single ticket. Your patience means the world to us, and we're doing everything we can to catch up.
What We're Doing: Our entire team is focused on:
- Processing orders as quickly as possible
- Responding to support tickets in order
- Installing and configuring new servers
- Ensuring service quality remains high
🎉 More Flash Sales Coming!
The Black Friday excitement isn't over yet! More flash sales are coming soon — we're preparing additional limited-quantity offers that will be announced throughout the weekend. Stay tuned to this thread for updates!
💬 We're Here for You
If you have any concerns, questions, or issues, please don't hesitate to reach out. We're committed to transparency, communication, and making sure every single customer is taken care of.
Thank you again for being part of the RareCloud community. Together, we're building something amazing.
— The RareCloud Team